AccuLynx Reviews

I like the software because it’s easy to use and keep track of my jobs.

Sometimes Bugs happen that make the software hard to use but does go away pretty quickly

I'm still learning all the features, but so far it has been extremely easy to pick up. I absolutely love the dashboard, especially the sales leaderboard. I've gotten into many arguments with our sales reps just trying to get them those numbers and now they can just look at them themselves.

I don't like that we can't import data from Quickbooks. We enter all of our jobs in quickbooks first so it would be nice if it was a two way street on that. In order to use this feature we would have to completely change how we do jobs/invoices and right now that just isn't an option. Another problem I've had is that we do a lot of work with property managements, HOAs, and contractors. Most of whom...

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Hi Michael - It's great to hear that your salespeople have been able to see their performance! We also hear your concerns regarding the QuickBooks integration and photo tools. We have a new photo update coming soon, so we urge you to stay tuned regarding upcoming changes! Thanks for leaving a review and for being an AccuLynx customer!

The app manages all your documents and pictures and client Info in one place which is nice

The app is slow. Do you why is horrible. And the message board on the app is the absolute worst thing I’ve ever had to deal with in my entire life. Trying to tag the right people becomes tedious and very annoying. I really don’t like how when someone puts a new message on my messages it shows me the original message then when I click on that message it doesn’t take me to the same thread just drive straight to the bottom of the messages.

Hi Jeffrey - Thanks for leaving a review! We hear your concerns regarding the Field App and urge you to reach out to our support team. In the meantime, try to work in areas with good cell service. Since this is a cloud-based app, your service greatly affects speed. We're passing your feedback onto our product team. Thanks again!

"The tracking is great, and it's so simple to find what I need. I enjoy how quickly I can produce an estimate."I enjoy that there are no glitches. It's convenient to have software that can do everything.

It hasn't been with me long enough for me to become irritated by any aspect.In the event that a note is inadvertently placed in the incorrect file, this may cause some confusion.

Hello Leo - Thank you for leaving a review of AccuLynx. We are happy to hear that you have been taking full advantage of our software. Thank you for being an AccuLynx customer!

This is by far the best and easiest to use software for running a roofing company. It really helps you keep everything so organized and on schedule and with the ability to always quickly have everything you need. It has been critical to take business to the next level.

Really no complaints with this, some things may take longer to figure out how to fully take maximum advantage of but it really can do everything I need it to.

Hi Kyla - We're glad that AccuLynx has been an asset for running your roofing company! As you said, organization and scheduling are key in order to take your business to the next level. Thanks for leaving a review and for being an AccuLynx customer!

Ease of use, great customer support, tailored to my industry.

Limited custom options for production and ordering.

I liked that for the most part, this software is intuitive.

There are so many bells and whitles that you can get lost in the minutiae of the program

Hi Harlan - Thanks for being an Acculynx customer and for leaving a review! We're glad that you find our software easy to navigate and that you've taken advantage of our awesome tech support team. Thanks again!

Easy to use and very user friendly. I like how the system looks and puts everything in front of you to see on a daily basis. It makes it easier to plan my day.

At first they did not have the ability to do automated tasks. They have since implemented that which has made our jobs easier.

Hi Dan - Thanks for leaving a review of AccuLynx! We're glad that you're able to see everything you need in one place and have been able to utilize additional AccuLynx features that we've rolled out. Thanks for being an AccuLynx customer!

Very user friendly and easy to navigate.

I wish that the accounting was all inclusive in the software and we would no longer require QuickBooks as well.

Hi Janine - Thank you for being an AccuLynx customer and for sharing your review! We're glad that you enjoy the easy to use aspects of our roofing software and we appreciate your feedback regarding the accounting features. We'll be sure to pass that along to our product team! Thanks again!

I love how integrated everything is and how much it talks with itself. There are so many great integrations with various softwares.

There seems to be a few breaks in the chain where things dont immediately update in other places, the system is very basic for the cost, and there is very little customization

Hi Daniel - We're glad that you're enjoying the AccuLynx integrations! AccuLynx was created with roofing contractors in mind so that no customization is required. Thanks for leaving a review and for being an AccuLynx customer!

I find the system is very user friendly and intuitive.

The formatting the transferring data from one system to another. Still haven't figured that out so have been manually inputting data.

Hi Stephanie - Thanks for leaving a review of AccuLynx! We're glad that you find the system intuitive and easy to use. We know that moving from one system to another can often be overwhelming. Don't be afraid to reach out to our dedicated support team with questions. Thanks for being an AccuLynx customer!

The automations and integrations are bar none.

I don't like that most admin tasks cannot be done from the app. I am always on the go and I need functionality from a mobile device.

Hi Lucas - Thanks for leaving a review of AccuLynx. We are happy to hear that our software has helped your customer service. We appreciate you being an AccuLynx customer!

it is very user friendly, being able to sync with Quickbooks

sometimes everything doesn't transfer over from Quickbooks?

Hi Sherri - We're glad you enjoy the AccuLynx and QuickBooks integration. We also hear your feedback regarding data transferring and have shared your review with our product team. Thanks for being an AccuLynx customer!

Job progress/A/R and documents folder. Ease of estimating and esign

Not much but if i had to choose perhaps it needs a user friendly job final capitalization tab

Hi Val - We're glad you enjoy using AccuLynx to quickly create estimates! We hear your feedback regarding a job completion tab and have shared that with our product team. Thanks for being an AccuLynx customer and for leaving a review!

I really like the tracking that AL provides. From the production scheduler to the payments tab and syncing with QB.

I wish the mobile app was a little more fully functional as compared to the web version.

Hi David - We love hearing your feedback, so thanks for sharing a review! We're glad that AccuLynx helps you track everything before, during, and after your jobs. We also hear your concerns regarding the Field App. We've got some exciting product updates coming later this year, so be sure to stay tuned for those! In the meantime, we'll pass your feedback onto our product team.

All in one from lead to close. PM, Commission tracking, Loan tracking... All around great software

In ability to change POs when ordering. No sage integration

Hi Adam - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of our tools and integrations. We appreciate you being an AccuLynx customer!

It's real time. You can create a file (Lead) the first time you meet someone whether it be standing at their front door, met in the coffee shop/restaurant, or on the phone. If the lead develops into a Prospect and you go to the residence and asses the damage you can take your pictures for documentation purposes and upload them to the file while sitting in front of the customers house. The office has all of the same information, including conversations noted in messages before the field rep. pulls away from the curb. It's a matter of if Acculynx is being used to it's full potential will you really see how efficient it can be.

It's very important that the pictures upload in the order in which they were taken so that anyone can look at the damage report and follow along by looking at the pictures in order with the report. When I upload pictures from my phone they go in random locations and make it difficult to follow along with the report.

It's by far the easiest to use. Out of all the others I've used/looked at, it is by far the least cumbersome and confusing to new users.

I'm a tough critic sometimes and at the start it had some glitches and would go down for periods here and there for various reasons ... Didn't love the customer service. That was many years ago.

Hi Rob - Glad to hear that you've found that AccuLynx is an easy to use program! We hear your feedback regarding glitches and urge you to reach out to our support team if this ever happens. They're always willing to take a look to see whether it's an issue with our app or the carrier. Thanks again!

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Acculynx is very user-friendly and customizable. We are able to edit and update the workflow to fit our needs, and Acculynx is always updating/upgrading and adding new features to make the workflow easier and accessible.

Smartdocs take a while to load and edit and when emails are sent from Acculynx they sometimes get missed or sent to the clients' junk or spam folder.

Hi Lauren - We're glad that you've found our software to be user-friendly and customizable. Like you've said, AccuLynx is always working to make its product better for the roofing industry. We also hear your feedback regarding missed emails. Often this is due to the recipient's settings which is something we can't control. Thanks for taking the time to leave a review and for being an AccuLynx customer!

I absolutely love knowing my clients information is totally accessible in such an immediate cellular format as simple as my cellphone. I do most of my infield work at a moment’s notice, set an appointment, update files, send an email or text spontaneously. It’s an on-the-go priceless tool to have on my side! Our statewide office staff, managers, supervisors, owners & entire sales staff utilize Acculynx in such a way that makes us feel that we are all located in the same small town USA office! My jobs get done timely & flawlessly thanks to you Acculynx!

I’m hoping to upload docs in .PDF format in the future! 👍

Hi Tim - Thanks for sharing a review! We're glad that AccuLynx has helped you keep client information organized when you're on the go. We also hear your feedback regarding PDF documents and are passing this onto our product team. Thanks again!

i really like that the messages can be sent in-system or externally as email. The reporting feature has been very useful to our lead tracking and overall closure rates.

The emails we send to clients from in-system ALWAYS wind up in their junk mail because of that crazy extension on the email addresses. Also - when entering lead notes, the calendar and appointment features Auto-populate the customer info unnecessarily - when our field reps look at each appointment, they have to scroll and scroll past the customer info to get to the lead notes. We are now going back into appointments and having to alter to get the lead notes above the client info. It is double work.

that fact that we can upload from the job site and that our reporting is included in the software

It is geared more towards sales and less towards job completion. Also, too many different calendars for any business with less than 10 employees. I really wish that the calendar to schedule sales was better. I know you didn't reinvent the wheel because it syncs to Google calendars, but the idea is to have one go to spot. We would like to be able to view the calendar in the app instead of having to log in using our web browser. Also, we are excited to see what kind of updates come with the new production additions. We hope to use this software to communicate with our crews and not have to build folders.

Hi Alexis, Thank you for reviewing AccuLynx! I'm glad it is working well for you and I will pass along your feedback to the product team. As always, please don't hesitate to reach out with future suggestions or feedback at: http://feedback.acculynx.com/forums/243621-general-feedback. Hope you are all getting to enjoy the ATV!

it is easy to use and user friendly. training videos are available to help new users.

the programmers do not understand accounting or take that into account when they make changes which have caused problems for us. would like to be on a user committee that reviews or tests changes before they are made to ensure no accounting issues. changes are made without notification. permissions/restrictions are very vague so it is difficult to restrict users.

Hi Jennifer - We love seeing that you take advantage of our training videos! We also hear your concerns regarding the accounting features. We've got some exciting Quickbooks updates rolling out later this year that will help ease this. Regardless, we're passing your feedback onto our product team.

Cloud base, and easy to use. Like the ability to e-sign contracts.

Writing estimates is not the easiest. Would like to see estimate writing redone.

Hi Thomas - We're glad you enjoy the e-sign and cloud features offered in AccuLynx. We hear your feedback regarding estimates and are passing that onto our product team. Thanks for being an AccuLynx customer and for leaving a review!