AccuLynx Reviews

I do like the ease of entering leads, ability to order materials and that you can see where the crew is at.

I don't like that messages are not removable. Sometimes notes in the system need to be changed and messages is the only place to create notes. I don't like that I am not able to see if the email recipient has opened the email or not, with our last crm we were able to see if the email was opened, clicked etc. I don't like that if I have a task/event/calendar meeting that I have attached multiple people to, I have to edit each individual task if something changes, it doesn't allow me to edit all events at one time.

Hello Jennifer - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of AccuLynx's features. Thank you for being an AccuLynx customer!

Photo reports, the albums, PDFs, acculynx camera, and editing.

Price, I can see $100 per user not $120. Also I’m a startup company wished there is something to help business startups. It’s hard getting up and running. Sending thousands out at startup and to have a big company like acculynx not provide something in return at startup leaves a bad taste in my mouth.

Hello Erik - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of AccuLynx's photo features. Thank you for being an AccuLynx customer!

The system is very user friendly even for us contractors who are more comfortable using a hammer instead of a computer. We use many of the automation features which makes it very easy to keep our customers informed throughout the project and our sales team up-to-date.

It would be nice to have a few more integrations with other software companies, giving us more options as to where we want to invest our time and money. Also all of the add-ons, and separate features are hard to keep track of. I do think the production tool should be on all acculynx platforms.

All in one from lead to close. PM, Commission tracking, Loan tracking... All around great software

In ability to change POs when ordering. No sage integration

Hi Adam - Thanks for leaving a review of AccuLynx. We are happy to hear that you have been taking advantage of our tools and integrations. We appreciate you being an AccuLynx customer!

It’s simple and easy to use. Interface is great and not confusing

I cannot or am unaware of a feature that would allow me to draw roofs for measurements

Hello Casey - Thanks for leaving a review of AccuLynx. We are happy to hear that AccuLynx has been an easy-to-use software that has helped you organize your business flow.

The Field side of this software works well, scheduling the jobs, managing subcontractors, and job site coordination. The CRM side of this software enhances the project experience for the customers and streamlines the process for our staff.

The integration with Quickbooks is not ideal. It does not transfer data back and forth with customers already in Quickbooks. Therefore, you end up with duplicate customers. The customer setup in Acculynx does not match the setup in Quickbooks so customer information is transferred over oddly plus, it does not list the physical address in the customer setup but only lists a project # (i.e. if the project...

Read more

Hi Charlene - Thanks for leaving a review of AccuLynx. We are happy to hear that you have found our software useful for scheduling and managing jobs. We are sorry to hear you are having some issues with Quickbooks and suggest contacting our customer service for recommendations and possible solutions. We appreciate you being an AccuLynx customer!

Feature rich CRM software that addresses every aspect from lead to final invoicing and closure. I liked the quote/estimate feature the most because you can set up an estimate template and link it to your SRS (supplier) account so it automatically populates with your current pricing. I also liked the billing and invoicing. This allows the option to provide financing for your clients and record/track payments.

The only con isn’t really a con but more of a learning curve so it’s on the individual’s ability to understand, not the software’s ability to provide what is needed.

Hi Robert - Thanks for leaving a review of AccuLynx. We are happy to hear that our software has helped you manage and streamline so many aspects of your roofing business. We appreciate you being an AccuLynx customer!

File management. Estimating is a breeze. Invoicing and inputting payments are user friendly. Customizable dashboard and files.

Mainly the mobile app. I’d like to be able to download documents that are already on the file to my device.

Hi Carol Anne - Thanks for leaving a review of AccuLynx. We are happy to hear that our software helps you stay organized and aware of different job stages. We appreciate you being an AccuLynx customer!

The automations and integrations are bar none.

I don't like that most admin tasks cannot be done from the app. I am always on the go and I need functionality from a mobile device.

Hi Lucas - Thanks for leaving a review of AccuLynx. We are happy to hear that our software has helped your customer service. We appreciate you being an AccuLynx customer!

Acculynx has a ton of features and offers our business the tools needed to shift us into a digital age. The software is still in the early phase of deployment, but we are able to easily track and manage our job prospects and ensure that no possible lead falls through the cracks.

Generally speaking there needs to be more of a structured and hands-on approach for the implementation of the software. The one-on-one training sessions were a good base for gaining general knowledge of the software, but actually setting up the software to match the needs of our company was difficult and time consuming. The other problem with the software we ran into was the lacking of customizable options within integral parts of the program, like the estimate.

Hi Parker - Thanks for leaving a review of AccuLynx. We're glad that you've been able to get started with our software. As you may know, free, unlimited training comes with every AccuLynx account so you can always reach out to us with questions. We appreciate you being an AccuLynx customer and are sharing your feedback with our team!

The ease of uploading clients and tracking them through the process. You can also add custom fields that have to be completed frome lead status, prospect, approved, completed, invoiced, closed

The Acculynx photo app. I feel like it is not that great. Also uploading the photos to a file is sometime a pain.

Hi Cj - Thanks for sharing a review! We're glad that you've been able to easily track your jobs within AccuLynx. We also hear your feedback regarding photos and have shared that with our product team. Thanks again!

I love how integrated everything is and how much it talks with itself. There are so many great integrations with various softwares.

There seems to be a few breaks in the chain where things dont immediately update in other places, the system is very basic for the cost, and there is very little customization

Hi Daniel - We're glad that you're enjoying the AccuLynx integrations! AccuLynx was created with roofing contractors in mind so that no customization is required. Thanks for leaving a review and for being an AccuLynx customer!

Well there is a lot of great ideas and solutions here . Innovative . Cutting edge.

That your data is not all going to be available for download if you want to switch… the data is the most valuable asset… so options are leave what you can’t get ….. or plan on having at least 1 seat for life.

Hi Scott - Thanks for leaving a review of AccuLynx! We hear your feedback regarding a self-managed program. Have you taken a look at the Knowledge Base? We house the answers to our most asked AccuLynx questions there! Also, if you haven't already, check out the AccuLynx Certifications. We offer different paths based on use, so everyone from sales to production and management can understand how to use AccuLynx in their role. You can check that out here: https://acculynx.com/user-certification/.

The app manages all your documents and pictures and client Info in one place which is nice

The app is slow. Do you why is horrible. And the message board on the app is the absolute worst thing I’ve ever had to deal with in my entire life. Trying to tag the right people becomes tedious and very annoying. I really don’t like how when someone puts a new message on my messages it shows me the original message then when I click on that message it doesn’t take me to the same thread just drive straight to the bottom of the messages.

Hi Jeffrey - Thanks for leaving a review! We hear your concerns regarding the Field App and urge you to reach out to our support team. In the meantime, try to work in areas with good cell service. Since this is a cloud-based app, your service greatly affects speed. We're passing your feedback onto our product team. Thanks again!

I like the all the features i learned to use so far. The automation at milestone changes the material lists order function, Estimating features, preload templets.

Its a pain to add custom labor charges and custom material thats pretty standard in the industry. Drywall repair is a frequent request or accidential job cost and adding it to the estimate is pain staking. I would like the ability to just use job cost and have my mark up configured into each item.

Hi Ryan - We're glad that you're taking advantage of automation, estimating, and template features in AccuLynx! We also hear your feedback regarding custom labor charges, and are passing that along to our team. Thanks for sharing a review!

The Lead Management Systems, the invoicing is the best I have ever seen. AccuLynx has thought of everything. We depend on everyone in the company the company knowing what is going on with each job in Sales, Owner, Administration and Production departments. I also love being able to text straight from a customer file to communicate with them. Also, the reports are amazing, I can see my Sales Report , My A/R aging- whatever I need is available.

The fact that I am sure there are a lot of features that I am not aware of or proficient in yet

Hi Greg - Congrats on making the move to a paperless office! That's no small feat! We're glad that AccuLynx has helped you access job information wherever you are. We also hear your feedback regarding our plethora of features. Our US-based support team is always here to answer specific questions or come up with solutions to make your day even easier. We also offer user certifications specific to key business functions. Here's some information on our certifications: https://acculynx.com/user-certification/. Your team may find this helpful too! Thanks for leaving us a review!

Cloud base, and easy to use. Like the ability to e-sign contracts.

Writing estimates is not the easiest. Would like to see estimate writing redone.

Hi Thomas - We're glad you enjoy the e-sign and cloud features offered in AccuLynx. We hear your feedback regarding estimates and are passing that onto our product team. Thanks for being an AccuLynx customer and for leaving a review!

I like that it doesn’t get glitchy. It’s nice to have the ability to be an all in 1 software.

It should be more sales friendly. I’ve used various softwares in the past and this is my least favorite. I wish it had a note section for each individual person so that I can make notes in the account while not having to look through everyone else’s notes. I wish the tasks were easier and better to use. It’s more of a team based software and I wish it had options to personalize it for each user. The app also doesn’t have the same ability as the browser which is frustrating - example: seeing Ext on numbers

Hi Priscilla - Thanks for leaving a review! We're glad that you enjoy the dependability and full capabilities of AccuLynx. We also hear your feedback regarding the notes section and are passing this onto our product team. Thanks for being an AccuLynx customer!

it is very user friendly, being able to sync with Quickbooks

sometimes everything doesn't transfer over from Quickbooks?

Hi Sherri - We're glad you enjoy the AccuLynx and QuickBooks integration. We also hear your feedback regarding data transferring and have shared your review with our product team. Thanks for being an AccuLynx customer!

I find the system is very user friendly and intuitive.

The formatting the transferring data from one system to another. Still haven't figured that out so have been manually inputting data.

Hi Stephanie - Thanks for leaving a review of AccuLynx! We're glad that you find the system intuitive and easy to use. We know that moving from one system to another can often be overwhelming. Don't be afraid to reach out to our dedicated support team with questions. Thanks for being an AccuLynx customer!

extremely user friendly and is set up to follow operating procedures within any company in a consistent and accurate work flow

there have been some problems in the software which have been written off by support as "Glitches" and I had one help desk ticket out which was never resolved. I was not with this company at inception of Acculynx but my experience with the staff and Acculynx after they have used it for 2 years is the training (or lack thereof) from acculynx was sub-par. The staff in our company had zero work flow with the software. I know that aspect is the job of the company super users but apparently there were none in our business as operating procedures of our CRM did not exist and there was zero consistency with our users.

It's real time. You can create a file (Lead) the first time you meet someone whether it be standing at their front door, met in the coffee shop/restaurant, or on the phone. If the lead develops into a Prospect and you go to the residence and asses the damage you can take your pictures for documentation purposes and upload them to the file while sitting in front of the customers house. The office has all of the same information, including conversations noted in messages before the field rep. pulls away from the curb. It's a matter of if Acculynx is being used to it's full potential will you really see how efficient it can be.

It's very important that the pictures upload in the order in which they were taken so that anyone can look at the damage report and follow along by looking at the pictures in order with the report. When I upload pictures from my phone they go in random locations and make it difficult to follow along with the report.

I like the software because it’s easy to use and keep track of my jobs.

Sometimes Bugs happen that make the software hard to use but does go away pretty quickly

The functions that the software offers are very vast. Very easy to use. There are multiple layers and it is fun to explore and peel back the capabilities each week through our training calls with Dave.

No cons. Maybe just that we joined and then they offered other upgrades shortly after. I said something and they said they would give me the sale rate after we do our training.

Best CRM program for contractors by far, but it's much more than that! It's all at your fingers. Access from anywhere in the county where you can have a computer connected to the web. Love the integration with QuickBooks, which eliminated the multiple entries. Managing multiple locations all fluidly from Acculynx. All your reports and numbers are right there. Honestly, we operate everything through Acculynx and QB, and it's so smooth. Very easy to use. Department capabilities so office staff and sales reps view what you determine necessary. Our new hire got on for 5 min and messaged me to say, "Wow this program seems really user-friendly" if that says anything!

There is nothing I that least like! I think the program is awesome and a giant leap in the industry. We started with Acculynx back when it was still its first version. I can tell you that they are always trying to improve and make advancements anywhere they can. So be understanding if something in the system changes. I promise it's for the better! We all get used to using something one way and people seem to resist change. These improvements come from our feedback like this, and they are hearing it and implementing. Previously, the reps would push back if there was a software update, but then the "awwww" moment comes later in the day and they love the improvements. So definitely appreciate it!