Bookafy Reviews

Pros
***SMS reminders to customers is amazing. ***I love that the customers get an email confirmation with the appointment attachment that saves to their personal calendar. ***I love the google calendar sync. Most of our techs use google on their phones, and although Bookafy is great for phones... many staff members like that it is saved to both Bookafy and Google. ***Payments- we keep meaning to get set up with their payment processor... but we have been using their system to simply record the transaction (one field to enter $ amount) and it has been really handy to track sales right inside the calendar app. ***I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info. ***Reviews... this is big for us. We don't get it right everytime... before we were using Genbook and we did get reviews but we didn't know who the customer was or who the staff member was, so we weren't able to correct or praise as needed. If we would get an upset customer, we had to guess who to deal with. That was useless. Bookafy tells us who the customer is and who the staff member is so we can high five our staff or correct them as needed. Now, if we get a bad review we hop on it, solve the problem and customers are very happy. Syncing to my email CRM is awesome! I send out monthly emails, and I dont have to worry about syncing my customer list. Its done automatically. Yippie!

Rating breakdown

Pros
Look and feel when integrated into my website, ability to customize, steller customer service (yes, I've used them a few times), and the different integrations with other services (google calendar, stripe, zoom, etc)

Cons
The 'back end' is not very intuitive, esp. when trying to find a particular setting

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Allows me to schedule meeting types and share the link so that people can schedule appointments with me. - Integrates with my google calendar and syncs *both ways* so that meetings set in bookafy are captured in my google calendar, and vice versa. - Allows me to accept payments through Stripe (but as of this writing, not Paypal). - Allows me program in some parameters such as where the meeting will be held (or include a clickable link to a web-conferencing link), questions I would like the other side to answer, and send reminders. - Intergrates with Zoom and a couple of other web meeting platforms. - Allows you to have a partially branded (with colors and logo) "schedule with me" page which you can integrate in your website.

Cons
- Misses the mark in full, elegant and flawless execution of most features. - The integration with google calendar took a couple of weeks to get going. It was working but not fully. Once we got it going, it was working very well. - Stripe payments worked well but there were no other methods to accept payments at the time of this writing. - The setting of the meeting parameters felt clunky and unnatural. - The integration with Zoom requires a paid plan with Zoom. - The "schedule with me" page has a set design that I felt was ok but not that great. It's probably just a personal design preference, however. - On the plan I had, their own link was a part of the emails sent to my clients.

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Likelihood to recommend: 4/10

Pros
I love the flexibility in creating appointment types, customizing availability and start times for meetings. Bookafy is easy to use and looks great on mobile.

Cons
There is nothing that I don't like about this software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's comprehensive and had all the integrations I was looking for. It does the booking process so simply and for mobile it beat my last option out hands down.

Cons
The user interface can be confusing. I love the app, it does everything I want it for perfectly, but I am often lost on the UX. I find the navigation confusing. The calendar tab is confusing. Ultimately, the booking part is awesome, the back end is not.

Rating breakdown

Likelihood to recommend: 9/10

Pros
it is relatively easy to install on your web and it is free

Cons
i think if you are an app you it is imperative that your app work across all across the board on the most popular devise therefore for it not to work on the iphone is quite shocking

Rating breakdown

Likelihood to recommend: 3/10

Pros
Easy to manage Easy integration on the website

Cons
Needed to manually block out times the customer service is really bad

Rating breakdown

Likelihood to recommend: 0/10

Pros
After comparing a multitude of appointment booking apps, it was an easy decision once I found Bookafy. Simple to implement, cheap for what it is, great customization components, they really have the end user and their clients in mind.

Cons
The only limitation I had was when setting up the WordPress iFrame, it wasn’t as straight forward as it could be, and the book now icons available really need some updating.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This is an excellent Calendar tool. Very easy to use… Super intuitive. They constantly update the application with new features. I've researched and tried many others. Bookafy is the best.

Cons
There is really nothing about this app that I don't like. It's been very good for me.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use user interface, and has some nice integrations with 3rd party apps, like zoom, google calendar.

Cons
The booking page design could be better, it's design I don't like that much.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love the simplicity of the software. It serves as a fantastic tool for clients to book my services on or offline without hassle. I like the one page 'website', particularly at the moment while I rebuild my business website. I love that I can have payments made during the booking. I haven't used this feature yet though as I'm transitioning from another platform. I also like that I can create private links to send to clients for private bookings. The opportunity for clients to leave a review which visitors can see is a great added bonus. I like the possibility of creating new integrations with other software.

Cons
I found it tricky to grasp the internal 'back office' set up at first. Probably because I was used to using different software. However, the founder has been exceptionally helpful and spent time investigating my issue. He has made suggestions that helped a great deal. His suggestions have actually helped me to better understand my use of my online calendar outside of Bookafy.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I use Bookafy for both myself and others. It lets me be really flexible with getting others to schedule appointments with me and the clients for whom I'm setting it up. The biggest deal that I found refreshing when I came across it was: Ability to redirect to a custom URL after booking. I was able to leave behind a service that was almost 4x the cost… in fact, this competing service WAS more than 4x the cost considering Bookafy will allow me to set up MORE than just two "appointment types" and STILL redirect to custom URLs after the booking! I love using it inside a popup box so users never have to leave the page. (another functionality bonus) And in case anyone's wondering, users can also select their time zone (a pitfall of some WordPress plugins)

Cons
I believe it could be easier to set up and customize exactly how I want it. I think it will get there in time though; the support behind it is so responsive and they've listened to the challenges and desires that users are expressing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Different color coded appointment types - sync with calendar (outlook calendar) - e-mail reminders - e-mails client after booking appointment so they can leave a review.

Cons
- didn't sync with my apple account. (this was a big CON for me as my phone is an IPHONE but i found it synced well with my outlook calendar so that's what I use now.) - I wish they had a mobile app!!!! (work on this!)

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software has allowed our entity to to create a state-wide appointment booking solution that will allow on average 1,500 to 3,000 appointments per month while providing a reporting mechanism.

Cons
I really can't come up with anything that I don't like about it. This program has simplified our appointment booking system and allows for real-time reports to be pulled.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality

Cons
When first started using this software, it didn't have capability to sync my availability from more than one of my calendars. This has since been updated.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Everything about Bookafy ia better. - Better features in the free version - Live Customer Support even on the free version - better pricing and more feature rich on the oaid version - A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's I cant imagine anything in the market can compare.

Cons
Load time ia a little slow, but they are working on that.

Rating breakdown

Likelihood to recommend: 10/10

Pros
There's so many scheduling options for salons and spas out there, it's great to finally find one that is optimized for my industry. It's crucial for me that billing, client management, program management, and progress tracking all happen within my scheduling software. The integrations are unparalleled, in particular the 2-way sync with Google. Great product.

Cons
There are places I wish I could customize more, such as email reminders, a thank you page, and the main interface.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The scheduling portion of Bookafy is very easy to use and straight to the point. It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex. I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients. Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours.

Cons
When inputting the types of makeup services I offer under "Appointment Types", I realized that there is no option to insert a display picture of what that service would look like. Having a display picture accompanying the type of appointment would not only make for better presentation, but would allow clients who are a bit more indecisive to have an idea of what that service would look like without having to go onto my main website or instagram page. I also had trouble finding the online payment feature. In fact, I still have not found it. But that is easily remedied by accepting payments in person upon arrival or by wire transfer. That being said, it isn't the easiest booking software to use but it can definitely be used efficiently.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Easy to use Nice look & feel, completely customizable Good value for money Customer support beyond expectations

Cons
No Cons at this moment. The tool does everything it promisses

Rating breakdown

Likelihood to recommend: 10/10

Pros
Bookafy makes it easy to have the same presence and look on different platforms as we engage clients and prospects - mobile, desktop, websites, landing pages, and email.

Cons
Would like better control over the color of text as it overlays uploaded images, but this is more of a "wish-list" and not really something I dislike.

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Likelihood to recommend: 10/10

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