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Bookafy

Free online appointment booking software

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(31)

Bookafy Reviews

Overall rating

4.7

/5

135

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10

Reviews by rating

Pros and cons

Thank you for the great software. I really love what you are doing and I love Bookafy for my business.
I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.
Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
I find the navigation confusing. The calendar tab is confusing.
I also had trouble finding the online payment feature.
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135 reviews

Recommended

AR
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Verified reviewer

Internet,

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Great Company, Software and Customer Service

Reviewed 8 years ago

The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions and adding feautures. The software works great!

Pros

No pros were added to this review

Cons

No cons were added to this review

DH
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Danelle H.

Music, self-employed

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good software!

Reviewed 5 years ago

I am very pleased with it. I love that I am able to easily have clients and colleagues book appointments. I it is great to able to receive payments and automate the booking with Zoom. Bookafy makes the process a lot more simpler than the more complicated systems that I have used. Also, the customer service has been exceptional. I booked an on boarding session and the friendliness and helpfulness I received was above and beyond what was required. It was so impressive. I don't recall receiving even a tiny percentage of such an experience from customer service members of other scheduling software I have spent a lot more on.

Pros

I love the simplicity of the software. It serves as a fantastic tool for clients to book my services on or offline without hassle. I like the one page 'website', particularly at the moment while I rebuild my business website. I love that I can have payments made during the booking. I haven't used this feature yet though as I'm transitioning from another platform. I also like that I can create private links to send to clients for private bookings. The opportunity for clients to leave a review which visitors can see is a great added bonus. I like the possibility of creating new integrations with other software.

Cons

I found it tricky to grasp the internal 'back office' set up at first. Probably because I was used to using different software. However, the founder has been exceptionally helpful and spent time investigating my issue. He has made suggestions that helped a great deal. His suggestions have actually helped me to better understand my use of my online calendar outside of Bookafy.

Vendor response

Thank you so much for the kind words!

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Raymond P.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

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  • Customer support
  • Likelihood to recommend4/10

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It works but lacks development & features. It's...rather basic.

Reviewed 3 years ago

Eh. I can't really say the experience was necessarily bad, it just seemed like a lot of nickel and diming for features and the lack of progressive development alongside lack of communication, otherwise, it does what it's supposed to.

Pros

It does what it says, it's just very basic. For the time that I used it, I appreciated the simplicity of it's functions.

Cons

Lack of development & features. Support takes their time responding. The platform feels a bit, outdated compared to others.

cD
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chris D.

Events Services, 1-10 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend7/10

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good booking system with great and personal support

Reviewed 2 years ago

it's comprehensive, offers great, personal user support, and it's not expensive

Pros

it's a great and user friendly system which when we used it, lacked a few functions for us, which required us to change to another, more expensive system, but I understand that the new version of Bookafy now also offers these functions.

Cons

when we started using bookafy, we've encountered some issues, and because we couldn't wait for them to be solved, we had to change to another, more expensice solution

Vendor response

Hey Chris, thank you for the feedback. Yes, this was quite a while back when we were working on translations... but the issue you mentioned has definitely been resolved. Would love to have you back if you are interested!

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MICHAEL D.

Internet, self-employed

Used weekly for 1-2 years

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  • Likelihood to recommend10/10

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Very good clean and easy to use interface

Reviewed 4 years ago

It has really helped my business, as it allowed me to book appointments with potential clients.

Pros

Very easy to use user interface, and has some nice integrations with 3rd party apps, like zoom, google calendar.

Cons

The booking page design could be better, it's design I don't like that much.

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Amber W.

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Very Happy! Excellent Software!

Reviewed 8 years ago

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hello Amber, thank you for the kind words! We will work hard on customer service to earn a 5 in the future. Thank you!

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Ivan S.

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Customer service is great

Reviewed 8 years ago

Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.

Pros

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Cons

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Vendor response

Ivan, thank you for your feedback and glad Jason was able to help! Keep in contact if we can help with anything in the future!

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Alex T.

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Simply Awesome!

Reviewed 8 years ago

We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don't tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Alex, thank you for the nice review of Bookafy! We really appreciate the feedback!

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Sarah S.

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Easy, Awesome, Super Fast!!!

Reviewed 8 years ago

I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and I appreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Sarah, thank you for your nice words and the nice review. We really appreciate you taking the time give your feedback!

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Stuart S.

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I love new start up businesses that kick butt

Reviewed 8 years ago

I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In this case, Bookafy is so darn good I could shout it from the roof tops. These guys are on to something really big and I have been telling everyone I know. Also, I called in and one time the owner answered the phone to help... he was super nice and helpful. I love Bookafy!

Pros

No pros were added to this review

Cons

No cons were added to this review

GS
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Greg S.

Nonprofit Organization Management, 1-10 employees

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Amazing and Affordable

Reviewed 2 years ago

Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others, but Bookafy was so far above them that it wasn't even close. The free tier is a godsend for nonprofits, and the paid tiers offer affordable features for leveling up. I don't usually rave about software, but wow, Bookafy is smooth and easy.

Pros

I am so pleased with this product because it offers nonprofits like ours a way for our library patrons to schedule their own appointments without overloading our librarian with email exchanges. As many nonprofit managers know, products like this usually come with extreme limitations unless you move up to a higher tier, but this product was ready to go for us with lots of features right out of the box. I am grateful that Bookafy exists and is so affordable, not to mention it's just well done all around. I can't say enough about it.

Cons

Nothing. It all works beautifully and intuitively.

RP
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Richard P.

Human Resources, 501-1,000 employees

Used daily for 6-12 months

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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Excellent Product/Service

Reviewed 4 years ago

They actually have customer service...yes...real people in the US who will help you on the phone.

Pros

This is an excellent Calendar tool. Very easy to use… Super intuitive. They constantly update the application with new features. I've researched and tried many others. Bookafy is the best.

Cons

There is really nothing about this app that I don't like. It's been very good for me.

GP
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Ghislaine P.

Program Development, 1-10 employees

Used other for 6-12 months

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Really bad customer service

Reviewed 3 years ago

We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it took 4 weeks for their first response. This was back in August 2019. I have been emailing them about 8 times, back and forth, with not being able to find the account ect. with the promise the refund would be made, but nothing came through. Then I decided to start a new claim hoping someone else would take the case and help but I NEVER got a response on that. Overall very disappointing and an overcharge of $252. Now it's May 2020 and this is my last resort to hopefully get our money back.

Pros

Easy to manage Easy integration on the website

Cons

Needed to manually block out times the customer service is really bad

KH
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Kellie H.

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Love it! Life saver...

Reviewed 8 years ago

Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!

Pros

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Cons

No cons were added to this review

Vendor response

Kellie, thank you for the kind words. I really appreciate this!

BM
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Bill M.

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Fast and easy

Reviewed 7 years ago

I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could've done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett'm Bookafy!

Pros

No pros were added to this review

Cons

No cons were added to this review

DI
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Dara I.

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Ease to use platform with the best customer service I've ever had!

Reviewed 6 years ago

I am still glowing from my experience with Bookafy. As someone who is not exactly the most tech-savvy person, I require a lot of hands-on customer service attention. When I called, I was lucky enough to chat with the Bookafy CEO. We chatted about my needs and how Bookafy would help my business. After I signed up for the free trial, he walked me through the entire platform until I was confident I could easily navigate it. He knows the platform in and out and explained to me how each setting would help streamline my business. I really enjoy working with Bookafy and look forward to growing my business with it.

Pros

No pros were added to this review

Cons

No cons were added to this review

CR
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Calude R.

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Excellent and very affordable system

Reviewed 8 years ago

Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney. Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie. Overall: I would highly recommend and the value for money is excellent.

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DD
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Dan D.

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Outstanding!

Reviewed 8 years ago

I Called customer support this morning (Saturday) and I had the opportunity to work with Sarah on a few questions I was having. She was patient, informative and professional. Thanks for making my life a little easier this morning! BTW, I wasn't expecting anyone to answer their phone, for crying out loud it was Saturday AM, but Sarah let me know that after hours calls route to all of the customer support cell phones to make sure customers can reach help when needed. Pretty cool... I guess this is a benefit of working with a 'startup' that wants to earn our business!

Pros

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Cons

No cons were added to this review

MT
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Melissa T.

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Like a dream

Reviewed 8 years ago

I could seriously be their before and after marketing story. My life was a wreck trying to keep up with returning phone calls/emails, appointment scheduling, confirmations, staff scheduling etc... within a week or so, I am completely at ease. Everything works so well and my business has been completely streamlined. I almost laugh at the small cost of the software compared to how much time I save. Its remarkable. I must be saving 30 hours per week easy. Also, our no shows are down, and revenue up. All for a measily $60 per month. So so so awesome.

Pros

No pros were added to this review

Cons

No cons were added to this review

TR
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Tim R.

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This was our first year learning and using the scheduler

Reviewed 8 years ago

Jason was amazing. He was very patient with us, as we seem to have some special circumstances with our scheduling at our school, and he was able to help us create all the parameters that we needed, even up to the day the final schedule was made live. I am excited to see how easy the scheduler will work for us during parent teacher conferences! I am still learning the software on our end, but the ability to talk to us over the phone/email/chat was a huge plus. Thank you.

Pros

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Cons

No cons were added to this review

PC
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Phillip C.

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problem solved!

Reviewed 7 years ago

Im a single operator counselor, and I love the simplicity of Bookafy. I am sure there are some systems that are more robust, but I love that it works simply after only a few minutes of set up... and I also love that they answer the phone when I call with my questions. it allows me a one counselor practice a chance to have the benefits of a scheduler and a call back service all in one. perfect solution for me!

Pros

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Cons

No cons were added to this review

JR
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Josie R.

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Is the customer service good? I have no idea, I haven't needed it

Reviewed 8 years ago

I read all of the reviews about customer service, and I suppose they might be true... but I am even happier that I haven't had to find out for myself. I am pretty tech savy, but I wasn't expecting to be able to set up so easily without having questions. It is very intuitive, and I really really like Bookafy. Thank you!

Pros

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Vendor response

That is a very nice review. Thank you!

KB
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Karl B.

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Great!

Reviewed 8 years ago

Every time I have a question, customer service always answers extremely quickly. The features and ease of the program are amazing. My company used to use another company and although the two are very different, Bookafy has shown to be much more effective for us and our clients. Really love this and will continue to be a loyal customer!

Pros

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Cons

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Kara V.

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Great with the switch

Reviewed 8 years ago

We recently expanded our location and switched to a branding system. We loved that Bookafy allowed us to change all of the colors and markings to go with our brand. Its beautiful the way it is built into our existing site via iframe! Very easy and professionally done. Thanks again Keep up the good work Bookafy.

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Cons

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Vendor response

Thank you Kara!

MK
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Martin K.

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Great Customer Service!

Reviewed 8 years ago

I am a pastor and I do a lot of one on one meetings with people from our church. Bookafy is saving me a ton of time scheduling, that is for sure... but one of the things that I really like it the reminders. We have almost entirely eliminated reschedules and no-shows which makes my life so much better. Love it!

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