Caterease Connect Pricing, Features, Reviews & Comparison of Alternatives

Caterease Connect

Caterease Software: Driven By Innovation

4.46/5 (96 reviews)

Caterease Connect overview

What is Caterease Connect?

Caterease is event management software to manage both clients and events. The software provides a single platform to store, organize and manage all the information related to your events. You can use the software to design and print branded, custom contracts, invoices and kitchen prints. You can track events with calendars, graphs and detailed reports.

Caterease offers advanced reporting, along with custom data exporting; single-click event copying; menu item ingredients and packing lists; event shift and staff management. You can slao use batch emailing to extend your reach to multiple customers.

Caterease includes the event scheduler to show a graphic display of all your events at a glance. The New Even Wizard is a walk through process for entering all your most important event details. Data entry tools help with the process of entering data with a customizable drop-down quick-pick list, drop-down calendars and calculators to automatically calculate deposit due dates. Other features include multiple deposit scheduling, customer menu scheduling, secure event payment, an ingredients reports, weekly kitchen plan, employee management, required items tracking, venue diagramming tool

Pricing

Starting from
$35/month
Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Caterease Connect screenshotCaterease Software | World's Most Popular Catering and Event Manager SoftwareCaterease Connect screenshotCaterease Connect screenshotCaterease Connect screenshotCaterease Connect screenshot

Caterease Connect reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.3
  4.6
Mary-Louise Thurston

Enhance your Inhouse System by using Caterease

Used daily for 1-2 years
Reviewed 2018-08-20
Review Source: Capterra

Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Pros
Well thought out! Software can be customized to do just about anything. It is easy to use - learning curve is approximately 6 weeks to become very comfortable with it. A myriad of reports to choose from and customize. Absolutely the best customer service of any software I've purchased. Very quick and clear response time, Questions are answered within a day. Phone and email support unrivaled. Developer is willing to work with End user.

Cons
1. Mouse scroll! I use this program at least 6 hours/day; finding those hiding scroll bars and scrolling is continually frustrating and annoying, especially when the detail grids are expanded. The program looks like Outlook and acts like Outlook with the exception of this feature. 2. Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow. Often frustrating to remember which to use. It's a waste of time to use your mouse when the 'tab' would do. I would recommend that this feature be streamlined so it's always either 'tab' or 'arrow' key (mouse still available, of course).

Response from Caterease


Mary-Louise - thank you for the wonderful review. I just wanted to tell you that you can disable the hidden scrollbar feature in your local preferences window. So sorry for any inconvenience that might have caused you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melissa Collier

The name says it all! Caterease has put the Ease into our Catering Operations

Used daily for 2+ years
Reviewed 2019-08-09
Review Source: Capterra

One of the biggest benefits to Caterease is all there integrations. From credit card processing with Vantiv to event staff scheduling and communication with Nowsta to EASY, STRESS FREE online ordering setup through Zuppler, Caterease has centralized multiple outside operations of our catering company into one place. This alone has cut our time it takes to prepare, schedule and collect payment for every event we create in half, if not more. Caterease has boosted our business operations and continues to help in our growth on a daily basis.

Pros
The customization of EVERY ASPECT of Caterease is one of the reasons why we love it so much. Everything can be made to suit your individual businesses needs. You can use their basic templates for prints such as contracts, receipts, billing statements and more or create your own with whatever information you would like. Every single bit of information can be displayed or removed from prints. Anything!! You can even customize your screen views. We have 6 different users linked to our Caterease and each users desktop/window views are customized down to the theme color. We have 2 divisions to our catering company, one is rather simple and the other is very complex. We have one user set up for the simple division and have cut out 80% of the features Caterease offers from that users display because we do not use them with that division so now, those features that we use for the complex catering side don't clutter up or confuse our simple home meal delivery user. The reports and query features are amazing. You can pull a report or query for literally any piece of information the you want. Want a query of all events that had more than 20 peoples worth of rice pilaf in the month of June 2 years ago, its one click away with Caterease. I've been in the catering business for 10+ years and Caterease is hands down the best Catering Software out there if you want to make things your own and customized to your business. I could go on for days about why I love Caterease!

Cons
Because it is so big and customizable, it does take a while to set up. You can come into it new and work off templates and be just fine but if you want to really take advantage of all the great features Caterease has, be ready to spend some time setting it up. Although it may take some time to setup, once you do, you are all set! With the endless video tutorials and help center articles, you have everything you will need to set things up your way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greta Carlson

tracking the data

Used weekly for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

I can track what menus a customer chose, help anticipate what we may need in future.

Pros
I like being able to easily track the events - venues, menus, counts, dates, it's all there. I like that I can export the data as needed in other documents, etc. I like that it's uniform in presentation.

Cons
There is a lot of different potential ways to use the data, and I sometimes forget the path to some of the information I need; I need to keep a resource book to remember how to do some things that I don't need to do often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Bidinger

Outdated and not worth the money

Used daily for 1-2 years
Reviewed 2020-03-09
Review Source: Capterra

I found over my two years with Caterease, the very tool I purchased had become more of a chore than a tool. Nothing about the application made my job easier. I spent more time inputting ingredients, menus, recipes, events, emails, and clients than I'd ever like to admit, and at the end of two years nothing ingredients didn't calculate on menus correctly, menus didn't calculate recipes correctly, and all of their templates for emails/prints/reports look like garbage.

Pros
Not much, really. Other than than storing contacts, there was not a single facet in Caterease that made the system easy to use for the end user what-so-ever. I would have been better off tracking events, ingredients, and inventory in Google Sheets for free instead of paying $1800 a year for Caterease.

Cons
From the top: Logging in and lack of mobile availability: From a PC, you have to log into a citrix client before accessing your application. You can have the fastest PC on the planet and still have to rely on the speed of their Citrix server to get anything done (which isn't the best.) There is also a VERY bare-bones mobile "companion" app that is almost useless. You cannot add clients or events, adjust the calendar, etc. The only thing you can do is view your current calendar and contact list. And to make it worse, it doesn't store your password AND they have a forced password reset EVERY TWO WEEKS. The application itself: It's very dated and not user friendly. What should take minutes takes upwards of an hour. Want to copy and paste inside the app? That's going to cost you $600 more a year for the "professional" version. Yes, you cannot copy, duplicate, or paste an event without paying for premium service. I already was paying $1800 a year, that's an insane markup for basic functionality. Everything looks like it was made in the Windows 98 era, and hasn't been updated since. Reporting: Reporting is a joke. Very limited, very complicated, and overall useless. Again, unless you pay more! Printing and emailing: Because the application runs through Citrix, printing is very complicated (even worse with wireless printing). Emails, you can create emails directly from Caterease, but it's a gamble if the email sends the caterease-generated attachment.

Response from Caterease


Unfortunately, there is a lot of inaccuracy in this post. First, Caterease utilizes the most current Windows technology. While this customer might not like Windows in general, a quick look at any video on our website shows that program screens perfectly reflect Windows 10 design. More importantly, there is no truth to the description here of features: passwords are controlled by the user and NEVER reset; copying is indeed included and offers more options than any other program; reporting is robust and the most substantial in the industry; printing and emailing are seamless. Obviously, in his frustration with Windows this customer just assumed facts that are not true. Please visit our website or contact our team to see the real program in action. We have only 1000 words to reply here, but a 5 minute webinar can demonstrate that all of these assertions are categorically false. We hope you'll see for yourself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Expensive, old, clunky

Used occasionally for 2+ years
Reviewed 2020-03-24
Review Source: Capterra

It's just not the best. I eventually moved to Gather, which as much better sales/lead management, event/team communication, and estimate sharing tools. Anything Gather doesn't do, I can fairly easily replicate manually.

Pros
Caterease offers some good basic tools for caterers, and expanded functionality for scheduling and pack lists that other events software lacks (it is really geared to offsite and large catering operations).

Cons
It is just OLD. Layered and complex software that inelegantly tied together in unintuitive ways. Took so much time to set up, and perhaps longer to train even clever people to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Caterease Connect pricing

Starting from
$35/month
Pricing options
One time license
Subscription
View Pricing Plans

Professional: Setup and Licensing - $200. Annually - $1584. Monthly - $165
Standard: Setup and Licensing - $200. Annually - $1200. Monthly - $125
Express: Setup and Licensing - $200. Annually - $816. Monthly - $85
Additional User: Setup and Licensing - Annually- $336. Monthly - $35

Caterease Connect features

Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Custom Fields
Customizable Reporting
Email Integration
Reminders
Reporting & Statistics
Social Media Integration

API (414 other apps)
Contact Database (146 other apps)
Contact Management (148 other apps)
Customer Database (183 other apps)
Customizable Branding (234 other apps)
Customizable Templates (198 other apps)
Data Import/Export (207 other apps)
Electronic Payments (159 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (257 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Caterease Connect

Key features of Caterease Connect

  • Outgoing email templates
  • Menu Manager
  • Generate invoices, proposals, back-house prints
  • Print Designer
  • DocuSign Interface
  • Marketing Tools
  • Conditional deposit scheduling
  • Web ordering and online payment
  • Weekly Kitchen Plan
  • Contact Manager and Prospective Leads Manager
  • Venue diagramming tool
  • Event Costing by Type
  • Enhanced Menu Item Security
  • Ingredient Vendor Selection
  • Employee Manager Fields
  • Marketing Tools
  • Event Scheduler
  • Ingredients Report
  • Employee Manager
  • Event Manager, event costing and reminders
View All Features

Benefits

Use the Ingredient Vendor Selection tool to manage food orders.

Use the Batch Processing tool to manage Descriptions, Recipes, Labels or Notes for multiple menu items at a time.

"Event Times" print in Event Manager allows you to include all times related to your event and sub-events in all of your documents. This includes time.line and chronological menu times.

Weekly Kitchen Plan report lets you filter by food type and equipment to keep full track of your inventory.