Caterease Features

Caterease

Caterease Software: Driven By Innovation

4.45/5 (97 reviews)

Competitor Feature Comparison

API
Accounting
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Attendee Management
Banquet Management
Batch Processing
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Campaign Management
Contact Database
Contact Management
Contract/License Management
Cost Management
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Engagement Tracking
Event Calendar
Event Management
Event Scheduling
Facility Management
Forecasting
Historical Reporting
Inbox Management
Interaction Tracking
Inventory Management
Invoice Management
Kitchen / Menu Management
Labeling
Lead Management
Lead Qualification
Microsoft Outlook Integration
Multi-Currency
Order Management
Preview Functionality
Process Control
Quotes/Estimates
Real Time Notifications
Recipe Management
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Sales Forecasting
Social Media Integration
Territory Management
Third Party Integrations
User Management
Waitstaff Management
Website Management
Weddings/Parties
Workflow Management
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API
Accounting
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Attendee Management
Banquet Management
Batch Processing
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Campaign Management
Contact Database
Contact Management
Contract/License Management
Cost Management
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Engagement Tracking
Event Calendar
Event Management
Event Scheduling
Facility Management
Forecasting
Historical Reporting
Inbox Management
Interaction Tracking
Inventory Management
Invoice Management
Kitchen / Menu Management
Labeling
Lead Management
Lead Qualification
Microsoft Outlook Integration
Multi-Currency
Order Management
Preview Functionality
Process Control
Quotes/Estimates
Real Time Notifications
Recipe Management
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Sales Forecasting
Social Media Integration
Territory Management
Third Party Integrations
User Management
Waitstaff Management
Website Management
Weddings/Parties
Workflow Management
Visit WebsiteCompare App
API
Accounting
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Approval Process Control
Attendee Management
Banquet Management
Batch Processing
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Campaign Management
Contact Database
Contact Management
Contract/License Management
Cost Management
Credit Card Processing
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Engagement Tracking
Event Calendar
Event Management
Event Scheduling
Facility Management
Forecasting
Historical Reporting
Inbox Management
Interaction Tracking
Inventory Management
Invoice Management
Kitchen / Menu Management
Labeling
Lead Management
Lead Qualification
Microsoft Outlook Integration
Multi-Currency
Order Management
Preview Functionality
Process Control
Quotes/Estimates
Real Time Notifications
Recipe Management
Reminders
Reporting & Statistics
Reporting/Analytics
Reservations Management
Sales Forecasting
Social Media Integration
Territory Management
Third Party Integrations
User Management
Waitstaff Management
Website Management
Weddings/Parties
Workflow Management
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Mobile apps

iOS App


18 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

Caterease Feature Reviews

25 reviewers had the following to say about Caterease's features:

Anonymous
(Hospitality company, 11-50 employees)

Great for conference center use!

2018-12-06

I enjoy working with it daily and it enables my team to access the information they need to successfully book catered events.

Pros

I love the ability to pull simple reports quickly and permission settings.

Cons

Pulling detailed reports is difficult because of limited search functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark B.

Outdated and not worth the money

2020-03-09

I spent more time inputting ingredients, menus, recipes, events, emails, and clients than I'd ever like to admit, and at the end of two years nothing ingredients didn't calculate on menus correctly, menus didn't calculate recipes correctly, and all of their templates for emails/prints/reports look like garbage.

Pros

Other than than storing contacts, there was not a single facet in Caterease that made the system easy to use for the end user what-so-ever.

Cons

You cannot add clients or events, adjust the calendar, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


Unfortunately, there is a lot of inaccuracy in this post. First, Caterease utilizes the most current Windows technology. While this customer might not like Windows in general, a quick look at any video on our website shows that program screens perfectly reflect Windows 10 design. More importantly, there is no truth to the description here of features: passwords are controlled by the user and NEVER reset; copying is indeed included and offers more options than any other program; reporting is robust and the most substantial in the industry; printing and emailing are seamless. Obviously, in his frustration with Windows this customer just assumed facts that are not true. Please visit our website or contact our team to see the real program in action. We have only 1000 words to reply here, but a 5 minute webinar can demonstrate that all of these assertions are categorically false. We hope you'll see for yourself.

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Anonymous
A verified reviewer

Caterease is a very detailed software for catering facilities but not the most user friendly

2018-05-15

A lot of events/venues to have access to the same information/database

Pros

The possibilities are endless (Creating kitchen prep list, cost, ordering, budgetting, creating BEO's, templates, financial possibilities)

Cons

A lot of the functionality would certainly be used more often if the software was easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


Thank you for the kind words. We've just released a brand new, cutting-edge version of Caterease. Please call our offices so we can arrange training on it for you. We want you to feel fully comfortable with all facets of the software.

You will find that there is never "duplicate information" that needs to be entered into Caterease.

Again - thank you for your kind words.

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Cassandra C.

Our business used Caterease for 1 month. We switched software because it was not easy to navigate.

2017-12-19

Pros

We liked that we could duplicate events with the same information, and that we could add accounts and contacts. Customer service was helpful with training.

Cons

We needed something simple and easily customizable with features like a calendar and a contacts section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


Cassandra - We are very sorry to hear you are having difficulty getting started with Caterease - particularly in the area of navigation. Caterease is actually renowned for its fluid and intuitive navigation. We call it "Zig Zag Technology" and I honestly think that once you've experienced it for a while you'll wonder how you ever lived without it! While most software programs force you to navigate using a very rigid, step-by-step approach, Caterease lets you "zig-zag" from anywhere to anywhere. Say you're looking at an email from a client and you want to immediately open that client's event - a simple mouse click brings you right there! I know you've only used the program for a month. Let us provide you with a private trainer to assist you, and I'm certain you will love the flexibility and power of Caterease once you've gotten more familiar with it. Remember, there is always someone here to help you with any questions. - Kind Regards, Joe Biasella, Caterease Director of Support

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Kimberly H.

Caterease

2019-05-31

Pros

The email capabilities and the customer service.

Cons

That you do not have access to the historical date after you discontinue service.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


Kimberly,

Thank you for your kind words about our hard-working support team! I'm sorry you seem to have had trouble learning the program. As you know, in addition to free support we have several online and live training options available to help ensure our customers are comfortable.

I'll admit I am very surprised to see you did not view Caterease as extraordinary when it comes to features and functionality. We are renowned for our incredible feature set - which far surpasses any other software in the industry. I imagine your opinion here is connected to your comfort level with the program - which is completely understandable.

Of course, we are always sorry when any customer discontinues service. Nonetheless, we go out of our way to make this transition easier for customers - even extending access for a period of time. Of course, as with any subscription service, we obviously cannot continue to provide access indefinitely - as I'm sure you can understand.

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Melissa C.

The name says it all! Caterease has put the Ease into our Catering Operations

2019-08-09

One of the biggest benefits to Caterease is all there integrations. From credit card processing with Vantiv to event staff scheduling and communication with Nowsta to EASY, STRESS FREE online ordering setup through Zuppler, Caterease has centralized multiple outside operations of our catering company into one place.

Pros

You can use their basic templates for prints such as contracts, receipts, billing statements and more or create your own with whatever information you would like.

Cons

Because it is so big and customizable, it does take a while to set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Hospitality & Event Specialist (Education Management company, 51-200 employees)
Verified Reviewer

Caterease Connect helped bring our events process into the 21st century!

2019-02-01

Pros

It allows smooth exporting to the calendar that our entire organization uses and allows others to read or print any set up information they need.

Cons

This causes headaches with my public event calendar. To run caterease you have to have citrix installed and that can conflict with some programs causing your computer operation to slow down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Danielle J.

Caterease in Event Planning

2019-08-12

From detailed client reports, to custom event prints, it truly covers all the bases and helps things to run more smoothly!

Pros

I like the fact that you can practically customize your Caterease; meaning you can easily add, subtract, and adjust drop-down menu options, event prints, and filters. It helps in making it more user-friendly according to my specific restaurant.

Cons

I feel that the Caterease program tends to be a lot to look at and can get overwhelming if you do not know how to use it to its fullest potential. There are many tips and tricks you might not know about without reading through the large user's manual or getting proper training.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary-Louise T.

Enhance your Inhouse System by using Caterease

2018-08-20

Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Pros

Phone and email support unrivaled.

Cons

Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


Mary-Louise - thank you for the wonderful review. I just wanted to tell you that you can disable the hidden scrollbar feature in your local preferences window. So sorry for any inconvenience that might have caused you.

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Shirley B.

Caterease has helped make Kimble's Events by Design the successful company we are today!

2017-06-08

Pros

We also just decided to research the mobile version of the program as we are going to have a sales person in the field in a couple of months!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Events Services company, 11-50 employees)

Caterease Review

2018-08-06

Pros

It was very functional for catering management. I liked how everyone could update it in live time.

Cons

But I also think it could have been set up better on management end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Josie S.

What an amazing time-saver

2015-06-15

Before purchasing the Caterease program, we were spending hours entering information into multiple databases and creating separate reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David W.

Caterease Is Aptly Named

2019-08-23

Pros

It is very intuitive, and once you put in the pertinent data, you can create many different and useful documents.

Cons

I can't think of anything, it really does satisfy all of our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kara B.

Good, but hard to setup

2019-05-14

I know this is the best software out there for me at this point, but I just wish it was a little better.

Pros

There are so many layers to this program, it can do so many different things... CRM, email templates, invoicing, etc.

Cons

The training through the setup process. The software is a big investment and there is not a great place to watch videos from start to finish on getting everything setup. There are videos, but they are not comprehensive for the VERY beginner... For instance, I really wasn't even sure how to launch the program the first time I wanted to work on it! The other thing is that it is pretty buggy on macs. I have A LOT of time waiting between windows, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheryl K.

Customization is amazing!!!!!

2017-11-18

Pros

I love all the customizable features available and I recommend this to any event company/coordinator!

Cons

And also the customer service isn’t very accessible.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great Concept but Very Buggy. Slow customer service.

2018-05-02

If it was operational 100% there be many but every week there something going wrong

Pros

The concept is great tool for caterers, though you have to pay for every add on When its operational - i love it

Cons

- Is hosted on a 3rd party platform and its forcing a new download access everytime. this make it slow as..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


While we're glad you love the program features and concept, we¿re sorry to hear you've had problems. Please know we¿re extremely focused on the performance of our program, and developers work tirelessly to shave precious seconds off of features and ensure a positive experience for every user. Unfortunately, with variables such as internet speed, hardware and more it can be necessary for our team to work with you to troubleshoot your environment.

I realize you are a relatively new user, but I want to encourage you to not accept anything less than exceptional performance, and not assume that any slowdown is the norm for our program. Please contact our support team and we will do we all we can to bring your program's performance up to par with our thousands of other satisfied users.

Regarding price, please know our program has a huge list of features no other software offers, all for no extra price, and advanced modules with unique additional functionality are all purely optional.

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Jet B.

We use Caterease for our Hotel Conference Center booking and catering.

2018-07-26

Time savings and a great way for staff to stay up-to-date on scheduled events. Prevents double booking and overbooking for staff available.

Pros

Makes scheduling easy & can customize to fit our needs. Mobile app makes checking on schedule while out of the office a breeze!

Cons

So many components to learn the function of and some features are added cost. Would like more "side by side" function of having multiple managers (ie: scheduler & event manager) on screen at once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jay C.

Very happy

2019-07-22

I am impressed, not only with the program but your customer service.

Pros

Its user friendliness and ease of access

Cons

Unless you get the whole package, you miss out on some benefits

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Candi K.

Makes my job so much easier!

2018-08-01

Pros

The software is VERY simple to use and can be customized for specific needs. The mobile app is great to check upcoming events on the fly.

Cons

The ONLY problem I have is sometimes tech support doesn't answer the phone because they are tied up on another call. BUT, emailing the support desk usually gets an answer quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt B.

I love this program!

2018-04-18

Pros

I also love the cool browser-based dashboard and mobile app.

Cons

Nothing yet! This program does everything I need and more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Greta C.

tracking the data

2020-06-16

I can track what menus a customer chose, help anticipate what we may need in future.

Pros

I like that I can export the data as needed in other documents, etc.

Cons

There is a lot of different potential ways to use the data, and I sometimes forget the path to some of the information I need; I need to keep a resource book to remember how to do some things that I don't need to do often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kris C.

Caterease is easy to use and set up. For our daily use it provides most of the needed functions.

2018-05-21

Pros

Query funtions for reports, finance and daily events.

Cons

When updates are made it takes too long to work out the kinks and get our individual set ups back to our settings. Would like better ways to compare year to year financials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Caterease


Kris, Thank you for your review. Unfortunately, some settings need to be reset during major updates - otherwise, you will not see some of the new features. We do try to keep this to a minimum and notify customers ahead of time.

Also, try the "Yearly Sales Comparison" report. It offers a flexible way to compare year to year financials.

Thanks again for your review.

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Sol R.

The program has revolutionized the ability to move from Mom & Pop to Corporate Seamlessly.

2017-11-28

Caterease has put many of my clients businesses back in their control.

Pros

Mark and the sales team have helped me as a food service consultant serve many of my clients needs. Customer Support is always available and knowledgeable.

Cons

What i like least about the software was that i had little access to information on events without my computer!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francesca L.

Caterease has been a huge component of our success

2015-06-12

They are constantly improving and updating their software and are always open to feedback on what they can incorporate next time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Danny B.

I Never Want For Anything

2018-08-07

I really do love this system. You can check overlapping of events.. it has flags that identify each event as "Tentative" if they have not yet committed, "Definite" if they have and other important markers. You can customize HOW you want to see or view most things. I really could not imagine that anyone would not just love this system.

Pros

It is easy to use and reports are easy to obtain.

Cons

No Quickbooks interface. It would be nice to be able to transfer an invoice into the accounting system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Caterease


Danny, thank you for the nice review. I do want you to know that we DO have an awesome interface with both Quickbooks desktop and Quickbooks online. One click and you can send information to Quickbooks one event at a time or in batch. Please call your sales representative and they will set you up with it.

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