Hosted Contact Center - 2026 Pricing, Features, Reviews & Alternatives

Hosted Contact Center is a cloud-based contact center software with an inbound/outbound communication suite that helps businesses create and manage campaigns (calls, voice, email, SMS, and chat) in one place for a true, unified omnichannel communication strategy. It is TCPA compliant, and accessible to anyone anywhere through a web browser.

It enables users to leverage machine learning and real-time analytics to reduce operational costs and increase productivity and revenue. Its intelligence-based automation features help operations teams streamline and optimize common call center activities and agent workflows. With its user-friendly back-end interface, operations staff can handle configuration and campaign management processes.

Its modern agent interface helps users streamline agent workflows by putting call details, scripting, call-flow assist prompts, and up to three concurrent, embedded third party apps—all displayed within one pane of glass.

For outbound, the predictive dialer uses four proprietary algorithms that leverage machine learning fed by the contact center's own real-time data to increase connection rates. For inbound, the Intelligent IVR uses skills-based routing to ensure every call is handled by the best department, team, or agent to maximize productivity and customer satisfaction.

Additional features include:

A Payment IVR

Stealth or Ringless Voicemails

Call Recordings w/ extended storage available

Speech Analytics

Call Redaction and Automated Agent Scorecards

Call Labeling/Blocking Mitigation

Analytics Dashboard

12+ Built-in Call Reports

Automated Call Restrictions by Area Code/Time Zone

Data Scrubbing and Built-in DNC lists

DTMF Masking

CFPB Regulation F Compliance Settings