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Zoho CRM Plus Logo
Zoho CRM Plus

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Unified Customer Experience platform

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Zoho CRM Plus Pricing, Features, Reviews and Alternatives

Zoho CRM Plus product overview

Price starts from

45.65

/user

Per month

What is Zoho CRM Plus?

Zoho CRM Plus helps businesses streamline their customer-facing operations by connecting sales, marketing, and support on a single platform to provide great experiences to their customers.

Key benefits of using Zoho CRM Plus

  • Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates.


  • Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread.


  • Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus provides them with the proper toolset so they can do just that.


  • Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments, to providing intelligent business dashboards, Zia can help you work smarter.


  • Let your customers quickly find answers from your knowledge base, raise tickets, or chat with your support agents right from your website or mobile app with ASAP in Zoho CRM Plus.


  • Build and automate processes that connect your sales and support teams, involve the right people, and ensure compliance from your teams at every step.


  • Weigh decisions based on data from across your organization, from marketing, sales, and support. Interactive dashboards provide in-depth impact analysis of every potential business decision.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    Documentation

    Zoho CRM Plus pricing information

    Value for money

    4.4

    /5

    63

    Starting from

    45.65

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Zoho CRM Plus features

    Functionality

    4.4

    /5

    63

    Total features

    59

    8 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Alerts/Notifications
    API
    Reporting & Statistics
    Data Import/Export
    Customizable Templates
    Customizable Branding

    Zoho CRM Plus users reviews

    Overall Rating

    4.4

    /5

    63

    Positive reviews

    90

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.22/10
    Rating distribution

    5

    4

    3

    2

    1

    33

    24

    4

    1

    1

    Pros
    The overall experience is Excellent, as it is very easy and convenient and budget friendly.
    The ease of implementation and user interface. Features are impressive.
    Overall very good experience, works as advertise with good customer support as needed.
    Cons
    It's a terrible experience and often a complete waste of precious time.
    Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).
    Cost of programme is expensive since you have to pay for each users.
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    Eric W.

    Education Management, 201-500 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Feature packed at an affordable price.

    Reviewed 6 years ago

    My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

    Pros

    Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

    Cons

    It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

    rm
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    renaud m.

    Medical Devices, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Very useful tool

    Reviewed 5 years ago

    overall very good experience, works as advertise with good customer support as needed

    Pros

    Ease fo use, affordability, feature set, intuitive

    Cons

    some menus are not all that straight forward and require multiple steps to get some tasks done

    AR
    AvatarImg

    Verified reviewer

    Mining & Metals, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    A good solution that could deliver much more

    Reviewed 3 years ago

    So far, it has assisted us to streamline our contacts and leads with a new service line that has to run as a separate campaign. It has been challenging to set up processes and automation related to leads.

    Pros

    The app offers very good functionality and some excellent features such as its preset analytics that make performance mgmt a much easier job. Additionally, it offers the capability to extend your capability with other Zoho apps such as projects.

    Cons

    Despite the functionality it offers, it does not provide a unified journey for potential customer interactions. It does not actually help you actively manage your CRM processes. Furthermore, instead of working with Gsuite, it tries to force you to send and receive emails from within the CRM with inferior functionality (no signature capability...).

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    Mohit S.

    Staffing and Recruiting, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Helps In The Management Of My Client's Activities

    Reviewed a year ago

    It facilitates in email marketing, visitor tracking, survey administration, and live chat with clients. We mostly utilize it for customer and campaign management.

    Pros

    One of the best features of Zoho CRM Plus is SalesIQ, which facilitates live chat and visitor tracking. Its workflow automation allows us to trigger more advanced features that are essential for our usage. Also, the email blaster is a must-have feature that saves a lot of time while bulk emailing.

    Cons

    The only difficult part was managing clients' tickets, which became a laborious task to make or ask a customer to create. We ran into several challenges while customizing the system. Some new project-related reports do not appear on the dashboard.

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    Francesco P.

    Oil & Energy, 5,001-10,000 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Keep your contacts under control

    Reviewed 5 years ago

    Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company.

    Pros

    This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while.

    Cons

    Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one.

    Zoho CRM Plus FAQs

    Q. What type of pricing plans does Zoho CRM Plus offer?

    Zoho CRM Plus has the following pricing plans:
    Starting from: $45.65/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Zoho CRM Plus?

    Zoho CRM Plus has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Zoho CRM Plus support?

    Zoho CRM Plus supports the following languages:
    Catalan, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, German, Greek, Irish, Italian, Japanese, Korean, Polish, Portuguese, Portuguese, Portuguese, Spanish, Turkish, Ukrainian, Haitian


    Q. Does Zoho CRM Plus support mobile devices?

    Zoho CRM Plus supports the following devices:
    Android, iPad, iPhone


    Q. Does Zoho CRM Plus offer an API?

    Yes, Zoho CRM Plus has an API available for use.


    Q. What other apps does Zoho CRM Plus integrate with?

    Zoho CRM Plus integrates with the following applications:
    Microsoft Outlook, Dropbox Business, Ytel, Adobe Acrobat Sign, Zoho BugTracker, Docusign, Google Workspace, Zoho Meeting, Zoho Cliq, Zoho Forms, Microsoft 365, Zoho Mail, Google Ads, Eventbrite, Zoho Creator, SurveyMonkey, Zoho Writer, Mailchimp, Twilio, Microsoft Word


    Q. What level of support does Zoho CRM Plus offer?

    Zoho CRM Plus offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

    Common Zoho CRM Plus comparisons

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    Zoho CRM PlusvsZoho CRM

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