karmaCRM Pricing, Features, Reviews & Comparison of Alternatives

karmaCRM

Small business CRM software

4.46/5 (27 reviews)

karmaCRM overview

What is karmaCRM?

karmaCRM is a web-based CRM software that caters primarily to small and medium-sized businesses. It allows teams to track, convert, and manage deals and proposals in the pipeline. The solution provides email templates for quick drafting and mass emailing features. It organizes tasks through to-do lists and sends alerts of upcoming deadlines via email and text. Depending on the business needs, custom fields can be created for sales forms and sales leads be prioritized based on their convertibility.

The karmaCRM dashboard enables users to keep important information upfront and accessible. karmaCRM can be integrated with Microsoft Outlook, Gmail, and MailChimp for its email features. Social media integration enables sales professionals to capture more leads and stay in touch with them.

karmaCRM maintains a history of all customer calls, emails, tasks, and deals, and shares it with the whole team. Team members can stay in touch with user groups via live chats.
www.karmacrm.com

Pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
karmaCRM screenshot: karmaCRM - DashboardKarmaCRM Review P1karmaCRM screenshot: karmaCRM - Contact ListkarmaCRM screenshot: karmaCRM - CalendarkarmaCRM screenshot: karmaCRM - Add Social ContactskarmaCRM screenshot: View and manage contact details

karmaCRM reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.4
  4.6
Bruce Boguslav

Review - KarmaCRM

Used daily for 2+ years
Reviewed 2018-08-28
Review Source: Capterra

Excellent experience dealing directly with karmaCRM folks who really listen to their clients and are honest about status of changes and upgrades. Refreshing in the software industry

Pros
Its excellent features and reasonable pricing.

Cons
Literally nothing - the software is excellent and does the job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stan Mullins

Created for the Relational Business

Used daily for 2+ years
Reviewed 2019-10-21
Review Source: Software Advice

I've been in sales 35 years. I've used Reynolds and Reynolds CRM's, MWA whom I'm with has a great CRM and I've tried others. In sales, we know a CRM is only as good as the amount we use it. This one is VERY user friendly. It allows me to update efficiently and effectively. It gives me the information I need right away and keeps ALL my contacts within my reach.

Pros
Quick entry of day's touches, Quick scheduling of future events, Printable task list (which incl 'overdue' scheduled events), Great app, which lets me search for contacts, and with two taps dial directly, Before entering a business, searching company on app lists ALL contacts I've made prior within company (valuable reminder), Good search engine to bring up contacts when only a 'hint' of reference is known, Very responsive tech and customer service staff, Reasonable price too (based on user numbers).

Cons
Since I take the printed Task list with me in travels, I wish the printed list would allow 'phone numbers' to print with each task, as it would save me time. There are times when I'm away from WiFi.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Better Customer Service could really help this company

Used daily for 2+ years
Reviewed 2019-05-09
Review Source: Capterra

We have been using the product for over 8 years. There have been improvements but there still needs to be many more improvement. We have not moved because we now have so much data in KarmaCRM. My review would be much different if the customer support and customer service were better.

Pros
There are several features that help you track customer interactions, follow leads and manage task with a team. You can create task and give them due dates. You can look at all your customers at a glance and export reports.

Cons
There is very little support. Response times are slow. When a feature is broken, it NEVER gets fixed. They are always doing improvements and updates, but the original problems never get addressed. The support team seems very small and customers get left trying to figure things out on their own. Templates and forms, that would be a great tool, simply don't work. When creating a customer, then a deal for the customer, the contact info does not copy over. You have to input info in every field. The mobile app gives very little info and you are unable to look at your calendar or retrieve contact's info quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Andrew Bartholomew

KarmaCRM = insightly on steroids

Reviewed 2016-06-21
Review Source: Software Advice

Pros
Insightly is a great little app, but KarmaCRM has all of insightly’s best features – and a lot more. For example, If you want to create a non-sales process of things that need to happen after a new customer signs up…or a production template of standard tasks to be done by different users before your company can deliver the goods, insightly can’t do that. With karmaCRM, you can easily create task templates for more or less anything. That means you can systematise almost every area of your business, and make sure that nothing falls through the cracks. For me, KarmaCRM’s next best feature after task process templates is its Dashboard. Basically, you can create a “home page” of multiple “widgets” , each of which can be set to display whatever information you need to see. For example, All tasks of “type” due “this week”. Or All "Prospects" in “California” who haven’t been contacted since "date”. Each user can easily customize their own personal dashboard to show not one, but multiple, subsets of information that they need to do their jobs. Not only is that difficult or impossible to do in other CRMs, it also gives your users a sense of control over how they do their jobs, (instead of just being told what to do today). They can customize their personal Dashboard to show only the information they need to see, the way they want to see it. At the same time, you can hide what they don’t need to see.

Cons
KarmaCRM's mobile app isn’t great, but then you can’t expect to run a sophisticated CRM like this from a phone. The mobile app is just a way to access the information from the road.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bruce Boguslav

karmaCRM is the BEST !!

Reviewed 2015-10-07
Review Source: Capterra

Our organization - we are non-profit Consumer Advocates selected karmaCRM after an extensive search for a CRM product that would meet our needs, be easy to use, easy to adapt, had solid customer service and met our budget. Our organization was featured on a major US Network and our clients and inquiries nearly tripled over night. Our search was nearly done when the national exposure happened. We were strongly leaning toward karmaCRM and decided to go for it in the midst of explosive growth. karmaCRM not only worked for, the support staff were wonderful and incredibly helpful. karmaCRM has exceeded our expectations at every step of the way and continues to do so. karmaCRM is a great product and solution backed by tremendous people and lead by John Paul Narowski - a truly unique leader of a tech company. John Paul is involved with his staff and clients and is not afraid to admit a mistake or tackle tough questions. He and everyone at karmaCRM are great to work with and actually truly listen to clients our size and from what I can see - all clients of all sizes. We use karmaCRM in every part of our operations and we are reminded every day of the great decision we made in choosing karmaCRM. Our entire staff sends its thanks to John Paul and everyone at karmaCRM not only for a great product but for a great approach to all aspects of their business. Thank you!

Response from KARMA Software


Wow, I'm truly touched. I can't thank you enough for all of your support along the way. I hope some day we get to meet in person so I can shake your hand good sir.

Feedback like that helps me and my entire team stay charged and focused.

Hope you have the best and most productive week!

Rating breakdown

Ease of use
Customer support

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karmaCRM pricing

Starting from
$9/month
Pricing options
Subscription
Free trial
View Pricing Plans

$9/user/month (billed annually) or $12/user/month (billed monthly)

karmaCRM features

API
Contact Database
Custom Fields
Customer Database
Email Integration
Social Media Integration

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (224 other apps)
Calendar Management (197 other apps)
Contact Management (149 other apps)
Customizable Branding (237 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (199 other apps)
Data Import/Export (209 other apps)
Electronic Payments (160 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (260 other apps)

Videos and tutorials

Additional information for karmaCRM

Benefits

Email communication can be standardized with predefined email templates.
The user can add custom fields and rearrange them as needed.
karmaCRM can be integrated with Gmail, Outlook, and Dropbox.
Email and SMS reminders for calls, meetings, and tasks are also available.
karmaCRM can also import leads from the company’s website with Wufoo and Formstack integration.