App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Metaforce
Customer communication management (CCM) platform
Last updated: July 2026
Metaforce Alternatives & Competitors (2026)
Elixir Cloud
The future of CCM is simplified, secured, and scalable
Value for money
No pricing info
Starting price
No pricing info
Functionality
Access Controls/Permissions
N/A
Approval Process Control
N/A
Archiving & Retention
N/A
Top Features
Activity Dashboard
N/A
Alerts/Notifications
N/A
Contact Management
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Sinch Engage
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.3/5
API
4/5
2-Way Messaging
N/A
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Bitrix24
All in one business management workspace
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
N/A
API
N/A
Communication Management
N/A
Zoho Voice
Cloud-based business phone for SMB sales and support teams
Value for money
Starting price
No pricing info
Functionality
Auto-Dialer
5/5
Automated Attendant
5/5
Activity Dashboard
3.9/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
API
N/A
Communication Management
N/A
Contact Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.3/5
Appointment Management
4.3/5
Top Features
API
N/A
Communication Management
N/A
Contact Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Value for money
Starting price
No pricing info
Functionality
Customer History
5/5
Activity Dashboard
4.8/5
Feedback Management
4.7/5
Top Features
Alerts/Notifications
N/A
API
N/A
Contact Management
N/A
Value for money
Starting price
No pricing info
Functionality
Appointment Scheduling
5/5
Activity Tracking
4.9/5
Billing & Invoicing
4.9/5
Top Features
API
N/A
Communication Management
N/A
Contact Management
N/A
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Chatbot
4.5/5
Top Features
Alerts/Notifications
N/A
Communication Management
N/A
Contact Management
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Activity Dashboard
N/A
Alerts/Notifications
N/A
Communication Management
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Alerts/Notifications
5/5
2-Way Messaging
4/5
2-Way Messaging
N/A
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
2-Way Messaging
5/5
2-Way Messaging
N/A
A/B Testing
N/A
Top Features
Alerts/Notifications
N/A
Communication Management
N/A
Contact Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Automatic Call Distribution
5/5
Alerts/Notifications
3/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Batch Communications
5/5
Alerts/Notifications
4.5/5
API
4.5/5
Top Features
Communication Management
N/A
Contact Management
N/A
Customizable Branding
N/A