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Office24by7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel Marketing Solution.
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Office24by7 - 2026 Pricing, Features, Reviews & Alternatives
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Office24by7 overview
What is Office24by7?
Office24by7 is a robust, all-in-one business platform designed to unify communication, sales, marketing, and customer support under one seamless system. The platform features advanced IVR, smart call routing, click-to-call, call recording, and call analytics to optimize productivity and customer engagement. Its no-code CRM customization empowers organizations to design workflows, modules, and approvals tailored precisely to their business processes without requiring technical expertise.
This scalable platform supports omnichannel communication, voice, SMS, WhatsApp, email, and WebRTC, enabling teams to maintain context-rich conversations with customers. Integrated marketing automation and lead management tools help nurture prospects and track pipelines efficiently. Real-time dashboards and comprehensive analytics deliver actionable insights to inform data-driven decision-making across sales, marketing, and service functions.
Designed for enterprises of all sizes and industries, Office24by7 enhances operational efficiency by automating routine tasks and simplifying complex interactions with customizable workflows and automated tools. Its modular architecture allows seamless integration with existing enterprise systems via APIs while maintaining high standards of security and compliance.
Key benefits of using Office24by7
The platform’s no-code customization enables rapid adaptation to unique workflows, approvals, and operational requirements, allowing businesses to maintain compliance and governance without dependency on IT teams. Omnichannel communication support, including voice, SMS, WhatsApp, email, and WebRTC, ensures customer conversations remain connected across channels, improving response times and engagement quality.
Office24by7’s advanced IVR and smart routing systems intelligently distribute calls based on agent skills and priority, minimizing wait times and maximizing first-contact resolution. Real-time dashboards offer supervisors total visibility into agent performance, call queues, and customer satisfaction metrics, ensuring proactive management.
Marketing automation and lead nurturing features accelerate pipeline velocity by automating follow-ups, segmentation, and campaign deployment. Integrated CRM capabilities maintain a 360-degree customer view, enabling teams to personalize conversations and optimize conversion.
The built-in cloud telephony platform supports call recording, conferencing, voicemail, click-to-call, caller ID masking, and detailed analytics, improving operational transparency and quality assurance. Robust issue tracking and customer service modules streamline ticket management and SLA adherence, further enhancing customer satisfaction.
Security and compliance are prioritized with role-based access control, data encryption, and audit trails, making Office24by7 suitable for regulated industries. Flexible deployment options include cloud and on-premises installations, catering to diverse enterprise IT architectures.
With a dedicated support team and a 15-day free trial, Office24by7 empowers businesses to explore its comprehensive features risk-free.
Starting price
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Office24by7’s user interface
Office24by7 reviews
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Office24by7's key features
Most critical features, based on insights from Office24by7 users:
All Office24by7 features
Features rating:
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Office24by7
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Office24by7 pricing
Value for money rating:
Starting from
Free
User opinions about Office24by7 price and value
Value for money rating:
Office24by7 integrations (12)
Office24by7 support options
Typical customers
Platforms supported
Support options
Training options
Office24by7 FAQs
Office24by7 has the following pricing plans:
Starting from: ₹0.00
Pricing model: Free
Free Trial: Available | (No Credit Card required)
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Q. Who are the typical users of Office24by7?
Office24by7 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Office24by7 support?
Office24by7 supports the following languages:
English
Q. Does Office24by7 offer an API?
Yes, Office24by7 has an API available for use.
Q. What other apps does Office24by7 integrate with?
Office24by7 integrates with the following applications:
Zoho CRM, Gmail, Knowlarity, SendGrid, Plivo, Vonage Business Communications, Google Meet, Twilio, Instagram, Salesforce Platform, YouTube, Google Chrome
Q. What level of support does Office24by7 offer?
Office24by7 offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat