SimpleTix Pricing, Features, Reviews & Comparison of Alternatives

SimpleTix

eTicketing for the performing arts

4.69/5 (54 reviews)

SimpleTix overview

SimpleTix is an online ticketing system for performing arts, concerts, festivals, visitor attractions, conferences and tradeshows, sporting events, and more. The platform allows event organizers and venues to sell tickets online through their own website or a dedicated event page. The embeddable widget can be integrated into any website, and lets customers purchase tickets without having to navigate away from the site. Users can create custom seating charts for different venues to allow customers to select their own seats, and freeze or reserve seats as necessary. Various discounted tickets can be offered to different groups, such as students and senior citizens.

The SimpleTix mobile app allows users to retrieve guest information, manage check-ins, and track attendance on the day from their mobile device. Tickets can be scanned using device cameras, and sales can be made on the door with payment processing through Square. SimpleTix also integrates with a range of third-party applications, including MailChimp, ActiveCampaign, Stripe, PayPal, Salesforce, Zapier, and more.
www.simpletix.com

Pricing

Starting from
$0.99
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SimpleTix screenshot: Users can create custom seating charts for their venues and eventsSimpleTix Box OfficeSimpleTix screenshot: Vendors for trade shows and conferences can be managedSimpleTix screenshot: Users can sell tickets to events through their website or custom event pagesSimpleTix screenshot: Discounted tickets can be offered for different groups, such as seniorsSimpleTix screenshot: Payments for tickets can be processed online

SimpleTix reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.4
  4.4
  4.8
Buster Adams

We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

Used daily for less than 6 months
Reviewed 2018-01-08
Review Source: Capterra

Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pros
Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Cons
I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Response from SimpleTix


Thanks for your review Adam!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Weidman

SimpleTix is simply a great ticketing and events platform

Used daily for less than 6 months
Reviewed 2019-04-24
Review Source: Capterra

Overall our experience with SimpleTix was tremendous! I cannot say enough good things about the communication, care, responsiveness, and helpfulness that our reps offered. All correspondence and requests were met in a very timely manner, the support for customization and edits was absolutely fantastic! Completely wonderful customer service!! 5 stars!

Pros
There were several aspects of the SimpleTix platform that were extremely beneficial. We vetted many options for ticketing platforms for our event, and SimpleTix was a clear front-runner from our first discussion. The pricing was very reasonable and competitive, and the functionality of the platform met our essential needs for the customization that was required for the specific event, which called for a custom floor plan and reservation system.

Cons
There were some seemingly very basic features that we were told couldn't be done. Needs and requests such as changing the color of a reserved seat to the color red or black upon reservation, or the specific numbering of seats in a certain configuration were not met, as we were told things like this couldn't be done. From the outside, functionality requests such as these seem very simplistic, so it was a shame these smaller things couldn't be accomplished.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Roger Powers

The Solution We Needed

Reviewed 2011-11-25
Review Source: Capterra

We like working with SimpleTix because they are a young, growing company and we feel we can grow with them. The service is 5 star and if a problem does crop up, they are quick to remedy the situation. The site has so many features that we have not utilized all of them yet. It's by far the best bang for the buck on the market today, hands down.

Pros
We started looking for an event ticketing solution and we reviewed many differerent providers. We chose SimpleTix based on the fact that it offered not only a ticketing solution, but also a shopping cart solution. The learning curve for SimpleTix is not too steep, the company offers dozens of self-help video tutorials that helped alot in the beginning. Since I am not a web developer, it probably took me longer to get the site up an running than would be a professional developer, but I am very happy that I took the time to learn the application. Now I can add and modify events with a few clicks, add new images, promotional banners, promo codes, products, and other pages to the site without going through a web developer. Now for the fun part, the ticketing side works great and everyday we get a bcc email from customers who have bought event tickets online. The system works and it's very cost effective for all the components your get. We are very happy we chose SimpleTix.

Cons
For what we use SimpleTix for, I really can't think of any con's.

Rating breakdown

Ease of use
Customer support

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Sally Evans

3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere.

Used occasionally for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

Pros
Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless. We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

Cons
1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

Response from SimpleTix


Thanks Sally!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Peter Bell

Wonderful service - and it just works

Used daily for 6-12 months
Reviewed 2019-04-28
Review Source: Capterra

Pros
Used a bunch of other ticketing systems for my events. Simpletix is affordable, has all the features I need, and it *just* *works*. Really nice change from many of the others I've tried. Also, customer service is amazing - they really go the extra mile - being super responsive and supportive. I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue. Can't recommend them highly enough!

Cons
Nothing. Had a really good experience using it. Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

Response from SimpleTix


Thanks for your review Peter!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SimpleTix pricing

Starting from
$0.99
Pricing options
Free
Free trial
Subscription
View Pricing Plans

No charge for free tickets.
Express: $0.99 fee per ticket.
Premium: $49/month plus $0.79 fee per ticket.

SimpleTix features

Customizable Branding
Social Media Integration
Third Party Integration

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)

Additional information for SimpleTix

Key features of SimpleTix

  • Attendee management
  • Payment processing
  • Online & onsite ticketing
  • VIP & discount tickets
  • Online payments
  • Exhibit/vendor management
  • Reserved seating
  • Barcode/ticket scanning
  • Embeddable ticket sales widget
  • Check-in management
  • Custom seating charts
View All Features

Benefits

Interactive seating charts can be created, allowing customers to reserve their own seats, with real-time availability updates to ensure that individual seats cannot be double-booked.

For tradeshows and conferences, vendors and exhibitors can view and select assigned floor space at any time, check pricing, confirm availability, and make payments online.

Tickets can be scanned using SimpleTix’s native mobile apps and a smartphone camera, ensuring that tickets are only used once and enabling real-time attendance tracking.

Event tickets can be sold through a custom event page, or a booking widget which can be embedded in existing websites, allowing customers to purchase tickets without navigating away.

SimpleTix integrates with a range of third party systems, including PayPal, Square, and Stripe for payment processing, MailChimp and ActiveCampaign for marketing, Salesforce CRM, and more.