SimpleTix Pricing, Features, Reviews & Comparison of Alternatives

SimpleTix

eTicketing for the performing arts

4.69/5 (55 reviews)

SimpleTix overview

What is SimpleTix?

SimpleTix is an online ticketing system for performing arts, concerts, festivals, visitor attractions, conferences and tradeshows, sporting events, and more. The platform allows event organizers and venues to sell tickets online through their own website or a dedicated event page. The embeddable widget can be integrated into any website, and lets customers purchase tickets without having to navigate away from the site. Users can create custom seating charts for different venues to allow customers to select their own seats, and freeze or reserve seats as necessary. Various discounted tickets can be offered to different groups, such as students and senior citizens.

The SimpleTix mobile app allows users to retrieve guest information, manage check-ins, and track attendance on the day from their mobile device. Tickets can be scanned using device cameras, and sales can be made on the door with payment processing through Square. SimpleTix also integrates with a range of third-party applications, including MailChimp, ActiveCampaign, Stripe, PayPal, Salesforce, Zapier, and more.
www.simpletix.com

Pricing

Starting from
$0.99
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SimpleTix screenshot: Users can create custom seating charts for their venues and eventsSimpleTix Box OfficeSimpleTix screenshot: Vendors for trade shows and conferences can be managedSimpleTix screenshot: Users can sell tickets to events through their website or custom event pagesSimpleTix screenshot: Discounted tickets can be offered for different groups, such as seniorsSimpleTix screenshot: Payments for tickets can be processed online

SimpleTix reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.4
  4.4
  4.8
Peter Bell

Wonderful service - and it just works

Used daily for 6-12 months
Reviewed 2019-04-28
Review Source: Capterra

Pros
Used a bunch of other ticketing systems for my events. Simpletix is affordable, has all the features I need, and it *just* *works*. Really nice change from many of the others I've tried. Also, customer service is amazing - they really go the extra mile - being super responsive and supportive. I upgraded to a plan I didn't need by mistake and within 20 minutes of contacting support, the CEO reached out personally to help out and quickly resolved the issue. Can't recommend them highly enough!

Cons
Nothing. Had a really good experience using it. Perhaps not the "prettiest" UI on the admin side, but looks good for ticket buyers and works flawlessly on both sides.

Response from SimpleTix


Thanks for your review Peter!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Buster Adams

We're an annual community event that happens once-a-year, this is our first time using SimpleTix.

Used daily for less than 6 months
Reviewed 2018-01-08
Review Source: Capterra

Organizing attendees for a five-day festival and contest, so we want to track who is interested in attending and be able to promote with discount codes and other perks. Also able to issue manual tickets, have them emailed, or sent as text to phone. Also lots of ways to set up your site with a theme, though I decided the standard look was the best for me. Honestly, I like having the ability to customize and this site allows so much customization. Also, they don't hold back all the features for the premium membership, they're generous with the features you get compared to other, more expensive sites even if you stick to the basic level. I would totally use the premium features, but we aren't at that budget level yet. However, under a less amount for each ticket is a great deal.

Pros
Everything I could imagine needing from this software is included in the basic features. The cost-per-ticket is less (less if you pre-print) AND SimpleTix helps us figure out the Square pass-through fees and include them in the service fee cost. Had no issues setting up Square. I like that anyone can use their phone to scan with the app. To be fair, at the time of this review I have used the website to setup a pretty decent ticket portal, but we haven't tested it at the door yet. We are excited that we can change the email form letters that people get when they order. I think getting actual labeled tickets makes the guests feel more confident as well.

Cons
I don't think it's a con, but in order to maximize the program/website, you may have to ask a few questions. There was no issue for me on that part, I received a more-than-thorough response any time I needed it. (I accessed help by phone and email, both were outstanding and easy.)

Response from SimpleTix


Thanks for your review Adam!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jerry Soria-Foust

Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

Used occasionally for 1-2 years
Reviewed 2018-02-10
Review Source: Software Advice

I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.

Pros
The cost is very reasonable. The customer service person is usually fast to respond. However, when we point out to him that his server is slow, and the system is slow, he seems to gloss over that problem.

Cons
We have many, many complaints about the speed of the site, customers getting locked out, seats that were abandoned in the shopping carts being held as "unavailable" to future patrons (which means lost revenue). The back-end interface is confusing, and could use a real examination and streamlining. You can't always get to what you need, and I never feel like I know the exact steps to find something.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Sally Evans

3rd year of using SimpleTix for a fund-raising event and wouldn't think of going elsewhere.

Used occasionally for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

Pros
Software is easy to use and any questions/issues have been answered quickly/efficiently by the support staff. 1st year set-up required quite a bit of help to tailor our needs and help us understand how to make the most of the product. The support staff was great with this process. The 2nd and now 3rd year have been seamless. We were able to add a feature this year to allow contributors to make donations in addition to purchasing tickets for the fund-raising event, which should greatly increase our total contributions.

Cons
1st year took a little getting used to, but could be my lack of technical skills. Once things were explained by the support staff, found the software easy to use and navigate between the administrator/set-up functions and our website.

Response from SimpleTix


Thanks Sally!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Pratibha Krishnamurthy

Great ticketing software with reserved seating features

Used occasionally for less than 6 months
Reviewed 2017-07-07
Review Source: Capterra

Pros
The overdue review - Simpletix was able to solve my organization's need of providing reserved seating. With some learning, I was able to create a seating chart, assign differing prices to seats (even within different rows and seating blocks), and integrate the software to payment gateways seamlessly. The customer support I received was excellent, and really helped me (not knowing any css programming) customize the software per my requirement. The turnaround time for my queries was quite fast, with support available on weekends. Despite a couple of concerns as I have mentioned in the "Cons" section, I will definitely use Simpletix again for all of my ticketing needs in the future and recommend it to others.

Cons
One major concern I faced was that I had to redo the entire seating chart (with the complicated layout and the differing prices) 1 day before our launch due to some software issue. I did receive support for this, but I would have liked to avoid the last minute scramble. Also, updates to the code in the background caused a few minor changes, but I did get good customer support in addressing them. Finally, I found that the help and user guides were somewhat confusing in the way they have been organized, and can be arranged in a more intuitive fashion.

Response from SimpleTix


Thanks for the feedback Pratibha. Since your event we have made many improvements to the chart builder. When it comes time to your next event you will like the new updates!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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SimpleTix pricing

Starting from
$0.99
Pricing options
Free
Subscription
Free trial
View Pricing Plans

No charge for free tickets.
Express: $0.99 fee per ticket.
Premium: $49/month plus $0.79 fee per ticket.

SimpleTix features

Customizable Branding
Social Media Integration
Third Party Integration

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Surveys & Feedback (167 other apps)

Videos and tutorials

Additional information for SimpleTix

Key features of SimpleTix

  • Attendee management
  • Payment processing
  • Online & onsite ticketing
  • VIP & discount tickets
  • Online payments
  • Exhibit/vendor management
  • Reserved seating
  • Check-in management
  • Custom seating charts
  • Barcode/ticket scanning
  • Embeddable ticket sales widget
View All Features

Benefits

Interactive seating charts can be created, allowing customers to reserve their own seats, with real-time availability updates to ensure that individual seats cannot be double-booked.

For tradeshows and conferences, vendors and exhibitors can view and select assigned floor space at any time, check pricing, confirm availability, and make payments online.

Tickets can be scanned using SimpleTix’s native mobile apps and a smartphone camera, ensuring that tickets are only used once and enabling real-time attendance tracking.

Event tickets can be sold through a custom event page, or a booking widget which can be embedded in existing websites, allowing customers to purchase tickets without navigating away.

SimpleTix integrates with a range of third party systems, including PayPal, Square, and Stripe for payment processing, MailChimp and ActiveCampaign for marketing, Salesforce CRM, and more.