SimpleTix Reviews - Pros & Cons, Ratings & more

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SimpleTix is an online ticketing system for festivals, concerts, events, sports, visitor attractions, conferences, tradeshows, and more. The platform offers customizable seating charts, pricing management, ticket scanning, real-time attendance tracking, and various third-party integrations.

SimpleTix

Android

Web-based

iPad

iPhone

Project Admin

The main feature our team loved is the ease of use to build, draw, and add seats to a venue and categorize it all with clear ease of use. We also love that it integrates with SquareUp so cleanly.

Project Manager

All correspondence and requests were met in a very timely manner, the support for customization and edits was absolutely fantastic. Completely wonderful customer service.

Like any software, there are always issues, but we have been really impressed by the support in resolving issues - really above and beyond.

owner

SimpleTix has been a godsend. I know that I am in the best hands possible when it comes to using  a website that is great for both  my costumer and me.

The customer service was outstanding, and I thank Aron and his staff again for giving us a substantial amount of support for our event.

Yoga Teacher

Unique features like Survey Questions have saved me a ton of time and really streamlined my administration processes. The customer service is fast, friendly and very effective.

Great system & really easy to use. We love the flat rate service fees compared to other solutions that charge an extra percentage fee.

Owner

Enjoyed using this to sell 12,000 tickets to the event with Kevin Costner and Bob Costas at our farm. The leadership team for this software was easy to work with and responsive.

General Manager

Now for the fun part, the ticketing side works great and everyday we get a bcc email from customers who have bought event tickets online.

Marketing

When you are a small operation, having Simpletix in your corner is wonderful.

Digital Producer

Additionally, the interface offers great front-end customization options so that the customer experience on the website is seamless with the ticketing system experience.

Trustee / Ticketing Chief

Very easy to use, powerful tool with excellent support.

IT Director

I ended up having to setup a separate account for each country. That's not the end of the world, but it does make it more confusing for the users in our office.

Consultant

I have used many other platforms and so far this is my favorite.

Webmaster

We had a problem where the end user PDF ticket retrieval was confusing. SimpleTix staff were prompt to respond and put a solution in place.

Executive Director

It integrates very easily with Square which we already use. Setup and management are very easy.

Website Content Manager

We ran across SimpleTix and within no time we had out ticketing site up and running.

SimpleTix doesn't offer a built-in CRM with their platform, however, that's how they're able to keep the cost low.

Vibo

Brown Paper Tickets

TicketSpice

Fabulous Ticketing Software

Thanks for your review Gwyn. All your cooking classes look really amazing. Thanks for being a SimpleTix customer the past 2 years.

After a thorough review of multiple timed ticketing platforms, it was an easy decision for us to move forward with SimpleTix. The software met all of the requirements we were looking for and our customer experience rep, [SENSITIVE CONTENT HIDDEN], went above and beyond in making sure it was the right fit and that we were completely comfortable with the software.

Highly Recommend 

I would not recommend this system; we will be abandoning it at the end of this season, even though we love the price.  

Customer Service Response is usually fast, but this company has oversold its capability. The server is consistently slow, and lots of bugs in the system.

I would say over all it has been good. I would just like to have more clairty on fees

SimpleTix @ Banana Block 

Love SimpleTix

Good - better pricing would be nice for our small venue. 

Simpletix Easy to Use 

Wonderful service - and it just works

Our small company can sell tickets to an event with very low fees (much less than what I found from sites like eventbrite).

Great experience, particularly with customer support

Thanks for your review Christine, we love working with Universities.

Simpletix is a very affordable but not yet perfected ticket sales option.

There's a setting in SimpleTix where you can set the hold time on a reserved ticket. Normally it's 10 minutes. This user had it set on 1 hour. Due to this seats on abandoned carts were marked on hold for longer than we suggest. SimpleTix is the most flexible online ticketing solution and we are always looking for ways to improve. In this case we plan to make 15 minutes to maximum hold time allowed to prevent this again.

Good Website to use

Great ticketing software with reserved seating features

Thanks for the feedback Pratibha. Since your event we have made many improvements to the chart builder. When it comes time to your next event you will like the new updates!

Used this to sell tickets online. Could it be easier? No!

Last year, our company was in search of a new ticketing service for the year-round activities that we have here on property. We ran across SimpleTix and within no time we had out ticketing site up and running. They even transferred our current website theme over to the platform to make it seamless from our main site. 

A few months after use, we had some ideas of new features we'd like to have for our property and SimpleTix helped to make them a reality. They even worked to build some of these new features into their upcoming new release. We really feel like more than a customer. We feel like a partner. 

We are excited to see what SimpleTix does next with their new release. As a web designer, I really appreciate their platform and how easily I can customize pages with our own css. 

We currently use iPhones at our ticket gates and are excited about the release of their barcode scanner app for iOS. SimpleTix continues to grow and we can't wait to see what they do next!

Easily Customizable Ticketing Platform with Top-Notch Customer Support

This system has made planning and organizing our events so much easier, as well as making event registration way more convenient. The amount of time and energy I have to put into organizing events is significantly less because SimpleTix takes care of all the analytics and participant information automatically and keeps me updated anytime there is a sale. I haven't had many issues using it and most of the time it's easy enough to figure out quickly and without technical support; when I have needed technical support, though, it's pretty much immediate and accurate! Highly recommend it!

Love SimpleTix!

Since I tend to be technology challenged I was a little leery about using an online ticket selling provider for our events. Worked with the great people at Simpletix and they not only got me through our event, we have subsequently used them for five more events. When you are a small operation, having Simpletix in your corner is wonderful.

In addition to being easy, if you do have questions, you will get an immediate response from an intelligent and customer service oriented individual. I look forward to partnering with Simpletix on future events. 

Quick and Easy to Use AND Outstanding Service Support

If you are school theatre group needing to sell reserved tickets, then SimpleTix is your answer!

Thanks for your review Becky. You are correct, you were one of our first Square customers. Today, SimpleTix has become the official Square ticketing partner with over 900 Square customers using SimpleTix for their events.

This was the first time that we have tried to hold something that required a ticketing component, so when researching we found a couple of different options but after speaking with customer service we decided to go with Simpletix and it has been one of the best choices we made.  The ease of use and timely assistance from the support team has been exceptional.  We are already working on ways to use this with other events that we have done in the past. 

First Time Ticketing Service

Thanks for the review Jed! Good luck with the NYE event this week!

I am super happy with SimpleTix so far. I'm not the most computer savvy person so it has taken a little bit more time than I expected to get things set up. I really got hung up on the gateway portion of the site. Once I sent in an email request for help I got a response from a knowledgable, real-life human being who was able to guide me through my trouble and give me a feeling of relief in the process. I am very excited to see things through to the end of my event!

A little tricky but getting the hang of it

We were planning a large scale event for an industry conference, and after reviewing several vendors  - we moved forward with SimpleTix. This business made ticket management and reservations as easy as possible. The customer service was outstanding, and I thank Aron and his staff again for giving us a substantial amount of support for our event. I will definitely use them in the future, and I would highly recommend them to anyone.

An Outstanding Experience!

Simpletix and its founder Aron Kansal have made it easy to run my eticketing business in the Caribbean.  The flexibility of the platform, easy of use and huge value for money makes Simpletix the best I have seen.  Before selecting to work with Simpletix I reviewed over 15 different service providers.  Simpletix came on top and I do not regret my decision.

Super Service

Very user friendly to set up the events. When ever I need help, the customer service is always willing to help. They have gone to the extent of holding my hand (not in literal sense) in taking care of my problem and helping every way possible. Keep up the GOOD work.

Great product

Great Back-End Ticket Partner

This was our largest event to date, great to hear how well it worked!

We were at our wits end before we found Simpletix!  Aron is a great help and answered all our questions and addressed all of our online ticketing needs.  Now we are able to sell thousands of tickets with ease!

Lifesaver!!

We had a problem where the end user PDF ticket retrieval was confusing.  SimpleTix staff were prompt to respond and put a solution in place.

Brew Angels, End User Ticket Retrieval

I haven't launched the event yet, but I have already had positive feedback!

Easy, Intuitive Ticketing with Seating Charts

A quick an easy solution

Kate Y.:                                               Hi. I am Kate. I'm the executive director of a modern dance company, and I would give SimpleTix a four out of five.
                                                       We implemented SimpleTix because our previous box office software program ceased to exist, so we had to find a new solution and were excited to have the opportunity to find something that might better serve our purposes.
                                                       We ultimately decided to go with SimpleTix for a few reasons. Number one was the easy integration with Square, which was a product that we already had set up and were using for other purposes within the organization. Also went with SimpleTix because our initial contact with customer service was so amazing. The agent that we spoke to was super helpful and basically set up our whole first event for us. So it was just really easy to get it going.
                                                       Getting SimpleTix up and running for our start of our fall season was super easy because the customer service agent that we worked with from the get-go helped us get it all going. The menus are really easy to navigate, the reports are really easy to navigate, so it's been really easy to get it up and running and have it ready to go for when we needed it.
                                                       For those considering SimpleTix, it's super easy to integrate for box office and ticket sales. Some of the limitations that we are finding is that our previous product also had donor and CRM functions, and this product does not do that, so we are currently looking to figure that out right now and figure out how we can manage our customer database after the ticket sale portion is completed.

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