Explore a recommended list of Starred alternatives for your business in 2018. Compare alternatives to Starred side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
The fastest way to collect feedback from customers
All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your website, via email, and within your mobile application. Read more about Survicate
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Solutions for improving CX operational performance
For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.Read more about Nextiva
Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform.Read more about Qualtrics
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.Read more about Retently
Skilljar’s cloud-based learning management system (LMS) enables businesses to scale their customer and partner training programs. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment, and CRM data integrations.Read more about Skilljar
Hippo Video is a cloud-based video management solution which includes tools for webcam, audio, and screen recording, video editing, sharing of videos through social media & help desk systems, video embedding in websites & emails, export of videos to YouTube, real-time engagement analytics, and more… Read more about Hippo Video
Collect emails through great-looking surveys & quizzes, transfer the data to MailChimp automatically. Include widgets such as a digital scratch card or slot machine to make the data collection more fun. No app install needed. All devices. Off- and online.Read more about Survey Anyplace
Engagement & data collection platform for brands and media
Qualifio is an engagement & data collection SaaS platform for brands, media and digital agencies. It allows them to easily create and publish quizzes, polls, contests, personality tests and 40+ other viral content formats on their websites, mobile apps, and social media networks… Read more about Qualifio
Customizable loyalty platform on open-source or cloud
Open Loyalty is a cloud-based & open source loyalty platform which enables organizations to build custom loyalty or gamification solutions using a range of features including customer, rewards & POS management, plus earning point rules management, a member portal, API & integrations, & more… Read more about Open Loyalty
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 24,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
Event Lead Capture. Your events, sales & marketing connected
The lead capture solution built for Events, Trade Shows & Exhibitions.
Capture and qualify leads at events using smartphone or tablet. Capture leads with business card scanning, badge scanning & customisable forms. Integrate leads into your CRM and/or Marketing Automation.Read more about Akkroo Easily report event ROI.
Online, CAPI & CATI survey software for market researchers
Nfield is an online, CAPI, and CATI data collection platform for market research professionals to conduct secure, high quality, and professional surveys. Organizations are able to present questions using attractive templates which are fully responsive to different device screen sizes.Read more about Nfield
Formstack simplifies the data collection process and allows you to create beautiful online forms in seconds. Create surveys, lead gen, donation and order forms all from one centralized app. Read more about Formstack
CheckMarket is a cloud-based survey solution which enables users to create and conduct surveys in 40 languages using a WYSIWYG editor. Utilize survey templates, custom design and branding, multi-channel distribution, third party integrations, automatic notifications, real-time reporting, and more.Read more about CheckMarket
FiveStars is a customer loyalty app to create and manage rewards and loyalty schemes for your clients. The business edition of the app helps you build a loyalty program that matches the needs of your business with flexible options such as VIP statuses and multiple tiers.Read more about FiveStars Customers can sign up with their phone numbers, meaning they don't have to download the app. FiveStars also offers tools for customer engagement such as incentives and special occasion rewards.
Review marketing and management platform, white-labeled for agencies and SEOs
Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels.Read more about Grade.us
LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson
Customer comms, marketing and debt management for lenders
Katabat is an integrated SaaS-based CRM, customer service, customer marketing communication, and collections and debt management platform for retail banks, alternative lenders and utility companies, promising the enablement of digital transformation with full visibility across the consumer lifecycle… Read more about Katabat
Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers… Read more about Aimtell
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives technology adoption and user enablement to enhance productivity and engagement.Read more about Whatfix
amoCRM is a sales & lead management solution for SMBs. With an interactive pipeline, users can automate salesflows from start to finish, set tasks and customize triggered activities like mailouts and social media advertising. Seamless integrations keep users and their data always in sync, whether they're on computer, mobile, or tablet… Read more about amoCRM
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
AI-based customer success solution for Salesforce & Dynamics
Komiko is an artificial intelligence based platform for customer success management and account management. Designed for sales teams, Komiko integrates with Salesforce and Microsoft Dynamics to capture emails, events, and content, measures and scores engagement, and recommends success playbooks… Read more about Komiko
Customer success management tool with Outlook integration
AppsForOps Timeline is a customer success software that provides visibility on customer activity spanning the organization's people, processes and systems. View a timeline of all customer activity directly from within an Outlook inbox, and get the whole picture to make the right decisions.Read more about AppsForOps Timeline
(formerly ProsperWorks) The only CRM recommended for Google
Copper - formerly ProsperWorks CRM - helps businesses identify, track, and optimize sales contacts and opportunities, and easily manage their entire sales pipeline via a simple and highly visual tool. Read more about Copper
Digital customer loyalty stamp cards for small businesses
Oappso Loyalty is a digital, stamp-based loyalty system which enables small businesses to design & share their own loyalty cards, then issue stamps & rewards to their customers online & via iOS and Android apps. Other Oappso Loyalty features include push notifications, location reminders, and more.Read more about Oappso Loyalty
Pobuca Loyalty is a web-based, multi-channel customer loyalty platform designed to develop and grow repeat customers. The software offers lead management tools, email and SMS campaign templates, proximity marketing, campaign scheduling, advanced analytics, campaign reports, and more.Read more about Pobuca Loyalty
ABM Loyalty is a cloud-based loyalty program platform with integrated CRM suitable for a variety of B2B and B2C organizations who would like to further develop their buyer/customer relationships and stimulate repeated sales. Identify customers, reward purchases, collect customer data & more.Read more about ABM Loyalty
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews
Device Magic replaces your organization's paper forms with custom mobile forms that function offline. Device Magic is the easiest way to automate paperwork and digitize inefficient processes with mobile forms automation. Read more about Device Magic
iContact Email Marketing serves any size business and allows for the creation of email newsletters, RSS feeds, surveys, autoresponders, and social media posts. The application comes with various features a business needs in order to grow their customer list and successfully reach inboxes.Read more about iContact Email Marketing
Digital grassroots advocacy tool for public policy campaigns
Phone2Action is a mobile-responsive, grassroots advocacy platform designed for associations, non-profits and corporations wishing to launch and promote public policy campaigns, leveraging multiple channels including social media to connect with supporters, track engagement and report progress… Read more about Phone2Action
Huddle provides secure cloud-based content collaboration for enterprise and government clients. With Huddle, users can share and store files, collaborate on documents or ideas and manage projects with colleagues, clients, partners & suppliers. Read more about Huddle
Social proof for increasing trust & conversions on websites
ProveSource is a social proof marketing solution that helps businesses to increase trust and conversions on their website by streaming recent customer behaviors and activity to compel buyer action, and boost desirability at a critical point in the buying journey… Read more about ProveSource
Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance.
Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… Read more about bpm'online CRM, Inside Sales and Customer Service Software).
Customer engagement platform with Chrome extensions
Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more… Read more about Ebsta
Online community builder for businesses, schools & sports
MyTalk is an online community builder for businesses of all types to provide support and build relationships with their customers. Businesses can utilize the cloud-based MyTalk platform to raise brand awareness, build a community, answer FAQs, optimize their SEO, gather feedback, and more.Read more about MyTalk
The 1st usage analytics solution built for distributed software
The 1st analytics solution purpose-built for distributed software (Windows, Mac, and Linux) platforms provides insight into usage by properties: region, version, OS platform, and architecture. Read more about Revulytics
Vennli is a content intelligence platform designed to help marketers in industries such as healthcare, dental, and manufacturing collect and use real-time customer data and insights to understand business strengths and identify opportunities to enhance their competitive advantage… Read more about Vennli
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