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Tix Logo
Tix
4.9
(162)

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A leading provider of online and box office ticketing

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(4)

Tix Pricing, Features, Reviews and Alternatives

Tix product overview

Price starts from

0.25

/user

What is Tix?

Tix is a cloud-based online ticketing software that allows organization and event management companies to sell tickets to the customers.

Key benefits of using Tix

? Integrated Email Marketing tools.
? Social Distancing Seating Charts.
? Timed Admissions.
? Low and flexible fees.
? No set-up fees, monthly fees, or annual fees.
? No-risk, no-term contract.
? Friendly and intuitive interface.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Live Online
Documentation
Webinars
In Person
Videos

Tix pricing information

Value for money

4.9

/5

162

Starting from

0.25

/user

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Tix features

Functionality

4.9

/5

162

Total features

45

7 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access
Customizable Reports
Access Controls/Permissions

Functionality contenders

Tix users reviews

Overall Rating

4.9

/5

162

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.64/10
Rating distribution

5

4

3

2

1

139

21

2

0

0

Pros
Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.
Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.
Cons
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.
Some of our costumers seem to have a problem with their passwords.
Sometimes it drives we crazy when I have to change an order.

Overall rating contenders

BB
AvatarImg

Beatriz B.

Gambling & Casinos, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix Cares! *Best ticketing Company...Bar none.

Reviewed 4 years ago

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is....

Pros

Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Cons

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

CU
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Carleton U.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

Reviewed 7 years ago

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

RA
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Rita A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The Excellent Customer Service has made working with this system a breeze!

Reviewed 7 years ago

I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

JE
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Jennifer E.

Religious Institutions, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TIX is the answer we needed--Great support and patron experience

Reviewed 6 years ago

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that...

Pros

Patron experience is excellent. Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Vendor response

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

DE
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David E.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A well layed-out system overall, with great potential.

Reviewed 7 years ago

Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests. Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day. Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

David, we appreciate your comments. We've re-added the ability for you to process ticket exchanges and cancellations. The removal of that option was inadvertent and our apologies for any inconvenience it caused. With respect to after-hours support, we are available 24/7, 365 days a year. We pride ourselves on providing a very high service level, and making sure we're there when our clients need...

Tix FAQs

Q. What type of pricing plans does Tix offer?

Tix has the following pricing plans:
Starting from: $0.25


Q. Who are the typical users of Tix?

Tix has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Tix support?

Tix supports the following languages:
English

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Q. Does Tix support mobile devices?

Tix supports the following devices:
Android, iPad, iPhone

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Q. Does Tix offer an API?

No, Tix does not have an API available.

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Q. What other apps does Tix integrate with?

Tix integrates with the following applications:
Authorize.Net, PayPal, GlobalGateway, Payflow, goEmerchant Shopping Cart Software, Square Payments, Stripe, CyberSource, Sage Payments, SurveyMonkey, Mailchimp, iATS

See alternatives

Q. What level of support does Tix offer?

Tix offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

See alternatives

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