TRACK CRM Pricing, Features, Reviews & Alternatives

TRACK CRM

Customer relationship management software for hoteliers

4.3/5 (47 reviews)

TRACK CRM overview

What is TRACK CRM?

TRACK CRM is a customer relationship management software designed to help businesses in the hospitality industry manage guests, track revenue, and automate communication with internal and external stakeholders. It enables employees to capture and store guest’s data in a centralized repository and collect customer feedback through custom surveys.

Features of TRACK CRM include communication management, single sign on (SSO), a drag-and-drop interface, customer experience management, reporting, and more. Professionals can use the application to create and send promotional and reservation confirmation messages to guests via emails and text. The built-in leads management module allows administrators to generate leads, convert customer inquiries into bookings, and track guest’s calls, emails, and text messages via a unified dashboard.

TRACK CRM offers an API, which lets businesses integrate the system with several third-party applications such as Streamline, IQware, HomeAway, Oracle Opera, Maestro, and more. It also lets managers monitor lost or abandoned shopping carts, configure workflows for marketing automation, and analyze user behavior based on cart or website abandonment and email click.
www.trackhs.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

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TRACK CRM screenshot: TRACK CRM leadsTRACK CRMTRACK CRM screenshot: TRACK CRM leads informationTRACK CRM screenshot: TRACK CRM reservations

TRACK CRM user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.0
  4.1
  4.2
Jeana E.

Great system!

Used daily for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

The TRACK system has been great! My team was and is easily trained, as the program is extremely user friendly. The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads. Being able to direct my OTA emails into the system for my team to be able to access and respond to all leads through the one program has been a huge time saver!

Pros
Reports - Easy to pull what I need Connectivity to my PMS system Cloud based so my Reservations Team can access from anywhere. Text messaging options

Cons
A few little quirks upon set up, just had to change the way we tracked some of our data. We have had a small issue with online bookings transferring over for tracking, and revenue numbers, but the support team was great to work with and is working on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caleb H.

Solid product and service

Used daily for 1-2 years
Reviewed 2019-05-17
Review Source: Capterra

We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests.

Pros
The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered.

Cons
A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Paula J.

Can be complicated

Used daily for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

Pros
It's internet based, so we can use from anywhere -huge plus. I find it "funny" that you are asking us to take a survey - yet our industry is not even on the pull down list. There is no vacation rentals, lodging, hotels - etc. I am going to mark mental health.

Cons
Getting around - getting answers when help is needed. You can't call for help, you have to send an email and eventually someone (besides the auto responder) will get back to you. It would be nice to be able to talk to a live person on the phone.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Jim E.

TRACK - Truly is "ON TRACK" with features & value!

Used daily for 2+ years
Reviewed 2019-04-11
Review Source: Capterra

The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track.

Pros
Track as a Company continues to expand their development of software over the last 13 years and my relationshop has only grown since the beginning. We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS. The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent!

Cons
It is my nature to always want "more" than any software vendor gives. So I do hear, "not yet" from them, when asking about a feature or function. But I have that with EVERY vendor. I see improvements all-the-time though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ruth E.

Track is a great way to help communicate with our guests!

Used daily for 1-2 years
Reviewed 2019-04-12
Review Source: Capterra

Overall, our experience with Track has been very positive. We look forward to finding new ways to use the reporting features and CRM in the future.

Pros
Track has a very helpful reports menu. We use these reports for monitoring productivity, phone campaigns, queue abandonment, and call auditing. The end of month Executive Summary that is sent out is also very informative and gives us our progress on certain areas at a glance. This software is nicely laid out and fairly easy to navigate. We enjoy having the option to email the guest who we just spoke to on the phone with a followup info email or link to a brochure. If there is ever an issue with communication between Track and our PMS or if we have questions regarding the system the customer service team is very quick to respond.

Cons
It would be helpful if there was a notification feature on the Agent Dashboard that would alert agents to voicemail messages immediately. Currently, we have to check for voicemails manually ever so often to make sure they are answered, or pull up our email to see if any messages have come through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TRACK CRM pricing

Pricing options
Subscription
View Pricing Plans

Please contact Travelnet Solutions directly for pricing information.

TRACK CRM features

API
Contact Management
Data Import/Export
Mobile Access
Reporting/Analytics
Search/Filter
Surveys & Feedback

Access Controls/Permissions (286 other apps)
Activity Dashboard (370 other apps)
Alerts/Notifications (406 other apps)
CRM (295 other apps)
Calendar Management (299 other apps)
Customer Database (308 other apps)
Customizable Branding (343 other apps)
Customizable Templates (300 other apps)
Email Management (311 other apps)
Email Marketing (466 other apps)
Reporting & Statistics (396 other apps)
Social Media Integration (299 other apps)
Third Party Integrations (402 other apps)

Categories

Videos and tutorials

Additional information for TRACK CRM

Key features of TRACK CRM

  • Internal Chat Integration
  • Reporting/Analytics
  • Sales Pipeline Management
  • Segmentation
View All Features