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Track CRM Logo
Track CRM
4.3
(47)

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Customer relationship management software for hoteliers

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Track CRM Pricing, Features, Reviews and Alternatives

Track CRM product overview

Price starts from

5000

Per month

Per Feature

What is Track CRM?

TRACK CRM is a customer relationship management software designed to help businesses in the hospitality industry manage guests, track revenue, and automate communication with internal and external stakeholders. It enables employees to capture and store guest’s data in a centralized repository and collect customer feedback through custom surveys.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Knowledge Base

Training options

In Person
Documentation
Live Online
Webinars

Track CRM pricing information

Value for money

4.3

/5

47

Starting from

5000

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Track CRM features

Functionality

4.0

/5

47

Total features

12

1 categories

Most valued features by users

Reporting/Analytics
API
Data Import/Export
Mobile Access
Contact Management
Internal Chat Integration
Lead Capture
Lead Generation

Track CRM users reviews

Overall Rating

4.3

/5

47

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.77/10
Rating distribution

5

4

3

2

1

21

19

7

0

0

Pros
The system is super user friendly for agents and easy to learn. The real time visibility agents have into their performance helps create an atmosphere of friendly competition in the department.
Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful.
The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads.
Cons
Hard it is to get rid of contacts or merge them. The reports - too many and too vague.
It is slow to update and if over loaded there are many errors. Which slows down productivity.
Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.
JE
AvatarImg

Jeana E.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system!

Reviewed 5 years ago

The TRACK system has been great! My team was and is easily trained, as the program is extremely user friendly. The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads. Being able to direct my OTA emails into the system for my team to be able to access and respond to all leads through the one program has been a huge time saver!

Pros

Reports - Easy to pull what I need Connectivity to my PMS system Cloud based so my Reservations Team can access from anywhere. Text messaging options

Cons

A few little quirks upon set up, just had to change the way we tracked some of our data. We have had a small issue with online bookings transferring over for tracking, and revenue numbers, but the support team was great to work with and is working on this.

CH
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Caleb H.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid product and service

Reviewed 5 years ago

We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests.

Pros

The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered.

Cons

A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though.

PJ
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Paula J.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Can be complicated

Reviewed 5 years ago
Pros

It's internet based, so we can use from anywhere -huge plus. I find it "funny" that you are asking us to take a survey - yet our industry is not even on the pull down list. There is no vacation rentals, lodging, hotels - etc. I am going to mark mental health.

Cons

Getting around - getting answers when help is needed. You can't call for help, you have to send an email and eventually someone (besides the auto responder) will get back to you. It would be nice to be able to talk to a live person on the phone.

JE
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Jim E.

Hospitality, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TRACK - Truly is "ON TRACK" with features & value!

Reviewed 5 years ago

The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track.

Pros

Track as a Company continues to expand their development of software over the last 13 years and my relationshop has only grown since the beginning. We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS. The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent!

Cons

It is my nature to always want "more" than any software vendor gives. So I do hear, "not yet" from them, when asking about a feature or function. But I have that with EVERY vendor. I see improvements all-the-time though.

RE
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Ruth E.

Hospitality, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Track is a great way to help communicate with our guests!

Reviewed 5 years ago

Overall, our experience with Track has been very positive. We look forward to finding new ways to use the reporting features and CRM in the future.

Pros

Track has a very helpful reports menu. We use these reports for monitoring productivity, phone campaigns, queue abandonment, and call auditing. The end of month Executive Summary that is sent out is also very informative and gives us our progress on certain areas at a glance. This software is nicely laid out and fairly easy to navigate. We enjoy having the option to email the guest who we just spoke to on the phone with a followup info email or link to a brochure. If there is ever an issue with communication between Track and our PMS or if we have questions regarding the system the customer service team is very quick to respond.

Cons

It would be helpful if there was a notification feature on the Agent Dashboard that would alert agents to voicemail messages immediately. Currently, we have to check for voicemails manually ever so often to make sure they are answered, or pull up our email to see if any messages have come through.

Track CRM FAQs

Q. What type of pricing plans does Track CRM offer?

Track CRM has the following pricing plans:
Starting from: $5000.00/month
Pricing model: Subscription


Q. Who are the typical users of Track CRM?

Track CRM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Track CRM support?

Track CRM supports the following languages:
English


Q. Does Track CRM offer an API?

Yes, Track CRM has an API available for use.


Q. What other apps does Track CRM integrate with?

Track CRM integrates with the following applications:
Track Vacation Rental PMS, Lexicon, Streamline, Lynx, WebRezPro, RoomKeyPMS, ASCENT, PriceLabs, Beyond, Maestro PMS, Streamline, BookingPal, Breezeway


Q. What level of support does Track CRM offer?

Track CRM offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base

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