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Track CRM

Customer relationship management software for hoteliers

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Track CRM - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Track CRM?

TRACK CRM is a customer relationship management software designed to help businesses in the hospitality industry manage guests, track revenue, and automate communication with internal and external stakeholders. It enables employees to capture and store guest’s data in a centralized repository and collect customer feedback through custom surveys.

Features of TRACK CRM include communication management, single sign on (SSO), a drag-and-drop interface, customer experience management, reporting, and more. Professionals can use the application to create and send promotional and reservation confirmation messages to guests via emails and text. The built-in leads management module allows administrators to generate leads, convert customer inquiries into bookings, and track guest’s calls, emails, and text messages via a unified dashboard.

TRACK CRM offers an API, which lets businesses integrate the system with several third-party applications such as Streamline, IQware, HomeAway, Oracle Opera, Maestro, and more. It also lets managers monitor lost or abandoned shopping carts, configure workflows for marketing automation, and analyze user behavior based on cart or website abandonment and email click.

Starting from

5000

Per month

book a demo

Track CRM's features

Features rating:

4.0

(47)

API

(0)

Contact Management

(0)

Data Import/Export

(0)

Lead Capture

(0)

Lead Generation

(0)

Lead Management

(0)

Lead Qualification

(0)

Mobile Access

(0)

Reporting/Analytics

(0)

Sales Pipeline Management

(0)

Segmentation

(0)

Track CRM alternatives

Track CRM

4.3

(47)

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Starting from

5000

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.0

Value for Money

4.3

Customer Support

4.2

monday CRM

4.7

(396)

visit website

Starting from

12.50

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Convoso

4.5

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

NetSuite

4.2

(1.6K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

3.8

Customer Support

3.8

Track CRM pricing

Value for money:

4.3

Starting from

5000

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Track CRM integrations (13)

Top integrations

Track Vacation Rental PMS

ASCENT

Lexicon

Track CRM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Email/Help Desk

Knowledge Base

Training options

In Person

Documentation

Live Online

Webinars

Track CRM reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.77/10

Rating distribution

Pros

The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads.

Jeana E.

Vacation Rental Manager

Great experience dealing with the people for they are open to expanding the product's potential through their willingness to consider client feedback and suggestions.

Kevin K.

General Manager

I like the prospect of all phone and email analytics feeding into one program and I like the prospect of integrating automated sales templates.

April S.

Director of Marketing and Communications

Cons

Hard it is to get rid of contacts or merge them. The reports - too many and too vague.

Megan M.

Reservation Sales Supervisor

It is slow to update and if over loaded there are many errors. Which slows down productivity.

Kimberly M.

Reservations Agent

Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.

Kelsey R.

Front Desk Team Leader

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Track CRM FAQs

Q. What type of pricing plans does Track CRM offer?

Track CRM has the following pricing plans:
Starting from: $5000.00/month
Pricing model: Subscription

Q. Who are the typical users of Track CRM?

Track CRM has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Track CRM support?

Track CRM supports the following languages:
English

Q. Does Track CRM offer an API?

Yes, Track CRM has an API available for use.

Q. What other apps does Track CRM integrate with?

Track CRM integrates with the following applications:
Track Vacation Rental PMS, Lexicon, Streamline, Lynx, WebRezPro, RoomKeyPMS, ASCENT, PriceLabs, Beyond, Maestro PMS, Streamline, BookingPal, Breezeway

Q. What level of support does Track CRM offer?

Track CRM offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base