App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
TRACX
SaaS social media and customer experience optimization tool
Last updated: July 2026
TRACX Alternatives & Competitors (2026)
Top 10 free alternatives
ReputationStacker
Reputation management software
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
API
5/5
Automated Responses
5/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Birdeye
AI Agents for Multi-Location Brands
Value for money
No pricing info
Starting price
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Jotform
Cloud-based form builder tool for digital forms.
Value for money
Starting price
Functionality
Action Management
4.8/5
Activity Dashboard
4.6/5
Alerts/Notifications
4.5/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Zoho Survey
Cloud-based tool for creating and manging surveys
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Access Controls/Permissions
N/A
Customer Database
N/A
Customer Experience Management
N/A
Survicate
Collect, analyze, and act on customer feedback
Value for money
Starting price
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Activity Dashboard
N/A
CRM
N/A
Customer Database
N/A
SurveyLegend
Mobile-friendly survey management platform
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Anonymous Feedback
4.6/5
API
4.5/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customer Database
N/A
Typeform
Interactive form builder for data collection
Value for money
Starting price
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customer Database
N/A
Alchemer
Customer experience management and online survey platform
Value for money
Starting price
Functionality
Access Controls/Permissions
4/5
Benchmarking
4/5
360 Degree Feedback
N/A
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
Anonymous Feedback
4.7/5
Activity Dashboard
4.6/5
API
4.5/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
No pricing info
Starting price
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
4.8/5
Alerts/Notifications
4.5/5
Activity Dashboard
4/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
Anonymous Feedback
4/5
360 Degree Feedback
N/A
Action Management
N/A
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customer Database
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Alerts/Notifications
N/A
CRM
N/A
Customer Database
N/A
Value for money
Starting price
Functionality
Customizable Forms
5/5
Customizable Branding
4.8/5
Activity Dashboard
4.8/5
Top Features
CRM
N/A
Customer Database
N/A
Customizable Questions
N/A
Value for money
No pricing info
Starting price
Functionality
API
4/5
Chat/Messaging
3/5
Ad hoc Analysis
N/A
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A