App comparison
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TRACX
SaaS social media and customer experience optimization tool
Last updated: March 2026
TRACX Alternatives & Competitors (2026)
Top 10 free alternatives
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Birdeye
AI-based webchat assistant for business conversations
Value for money
No pricing info
Starting price
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Jotform
Cloud-based form builder tool for digital forms.
Value for money
Starting price
Functionality
Action Management
4.7/5
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Zoho Survey
Cloud-based tool for creating and manging surveys
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Access Controls/Permissions
N/A
Customer Database
N/A
Customer Experience Management
N/A
Survicate
Collect, analyze, and act on customer feedback
Value for money
Starting price
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Activity Dashboard
N/A
CRM
N/A
Customer Database
N/A
SurveyLegend
Mobile-friendly survey management platform
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Anonymous Feedback
4.6/5
API
4.5/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customer Database
N/A
Typeform
Interactive form builder for data collection
Value for money
Starting price
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customer Database
N/A
Weave
Customer communication and appointment scheduling solution
Value for money
No pricing info
Starting price
Functionality
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Appointment Management
4.3/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customer Database
N/A
Value for money
Starting price
Functionality
Activity Dashboard
4.7/5
Anonymous Feedback
4.7/5
API
4.5/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Access Controls/Permissions
N/A
CRM
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Annotations
5/5
Activity Dashboard
4.8/5
Activity Tracking
4.7/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
Customer History
5/5
Activity Dashboard
4.8/5
Feedback Management
4.7/5
Top Features
Access Controls/Permissions
N/A
Alerts/Notifications
N/A
Customer Database
N/A
Value for money
No pricing info
Starting price
Functionality
Campaign Management
5/5
Activity Tracking
N/A
AI/Machine Learning
N/A
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
No pricing info
Starting price
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
No pricing info
Starting price
Functionality
API
5/5
CRM
5/5
Customizable Templates
5/5
Top Features
Activity Dashboard
N/A
Customer Database
N/A
Customizable Branding
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Alerts/Notifications
N/A
CRM
N/A
Customer Database
N/A
Value for money
No pricing info
Starting price
Functionality
API
4/5
Chat/Messaging
3/5
Ad hoc Analysis
N/A
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A
Value for money
Starting price
Functionality
API
4/5
Alerts/Notifications
3/5
Activity Tracking
N/A
Top Features
CRM
N/A
Customer Database
N/A
Customer Experience Management
N/A