Userbot - 2026 Pricing, Features, Reviews & Alternatives

Userbot is a conversational artificial intelligence (AI) platform that provides businesses with a chatbot to handle and automate customer service processes. Supervisors can use the dashboard to track users’ activities, control conversational flows, forward clients’ queries to agents, and configure role-based permissions for team members.

Userbot lets organizations leverage AI technology to streamline internal or external communication by responding to support tickets raised by collaborators, suppliers, or clients. The customizable chatbot monitors incoming interactions and automatically routes complex queries to relevant operators or supervisors. Marketing professionals can collect visitors’ information to generate leads and handle multiple client interactions on a unified platform. The software also enables enterprises to automatically resolve recurring issues, provide the required support to staff members, and manage agents' workload by assigning conversations to other available operators.

Userbot facilitates integration with various third-party customer relationship management (CRM), enterprise resource planning (ERP), and communication systems such as SAP, Salesforce, HubSpot, Zoho, Slack, Microsoft Dynamics 365, and more, enabling users to organize client data, create support tickets, and manage other business operations.