UserTesting Features

UserTesting

Customer experience management software

4.47/5 (95 reviews)

Competitor Feature Comparison

AB Testing
Activity Dashboard
Alerts/Notifications
Animation
Application Access Control
Audience Targeting
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Custom Development
Customer Database
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Forms
Dashboard
Drag & Drop
Email Alerts
Email Invitations & Reminders
Engagement Tracking
Feedback Management
For Mobile
For Websites
Geotargeting
Interactive Content
Multi-Channel Data Collection
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Performance Testing
Question Library
Real Time Analytics
Real Time Notifications
Reporting/Analytics
Screen Activity Recording
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
URL Customization
Unmoderated Testing
Usability Testing
User Journeys
User Research Analysis
Video Support
Visual Analytics
Workflow Management
Learn moreCompare App
AB Testing
Activity Dashboard
Alerts/Notifications
Animation
Application Access Control
Audience Targeting
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Custom Development
Customer Database
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Forms
Dashboard
Drag & Drop
Email Alerts
Email Invitations & Reminders
Engagement Tracking
Feedback Management
For Mobile
For Websites
Geotargeting
Interactive Content
Multi-Channel Data Collection
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Performance Testing
Question Library
Real Time Analytics
Real Time Notifications
Reporting/Analytics
Screen Activity Recording
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
URL Customization
Unmoderated Testing
Usability Testing
User Journeys
User Research Analysis
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App
AB Testing
Activity Dashboard
Alerts/Notifications
Animation
Application Access Control
Audience Targeting
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Content Library
Custom Development
Customer Database
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Forms
Dashboard
Drag & Drop
Email Alerts
Email Invitations & Reminders
Engagement Tracking
Feedback Management
For Mobile
For Websites
Geotargeting
Interactive Content
Multi-Channel Data Collection
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Performance Testing
Question Library
Real Time Analytics
Real Time Notifications
Reporting/Analytics
Screen Activity Recording
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
URL Customization
Unmoderated Testing
Usability Testing
User Journeys
User Research Analysis
Video Support
Visual Analytics
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


328 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


682 reviews

UserTesting Feature Reviews

25 reviewers had the following to say about UserTesting's features:

Kristen P.

UserTesting Encourages a Consumer-Centric Mindset in Our Company

2020-03-27

We primarily test our messaging and marketing materials through UserTesting, and we have found this platform to be essential to supporting iterative processes.

Pros

It has changed the way our stakeholders think about qualitative feedback, and they frequently ask if we can test ideas through the platform.

Cons

Now, however, UserTesting an essential part of developing our marketing materials.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Outstanding Usability Tool

2021-02-20

UserTesting is an awesome tool to get high quality feedback about your products in a matter of minutes.

Pros

In a few minutes, it's so easy to set up and design your own usability test.

Cons

Occasionally (i.e. 1 in 50), you might encounter a tester who shouldn't be on the panel, but UserTesting is really good about replacing that person with a new tester if you request it. Other than that, I struggle with citing any negatives for UserTesting. It's a terrific tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1001-5000 employees)

Get the right users easily, but annoyingly

2019-01-25

I've used them to conduct usability testing, user interviews, and comparative UI research.

Pros

They make it really easy to get the right participants for your studies, mainly because they have such a large panel.

Cons

Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Fábio Roque da Silva R.

Helps in improving media quality

2020-08-25

Pros

Great tool for testers and at the same time fosters an improvement in media quality through feedbacks.

Cons

It is a very useful and easy to use tool, but like any tool it needs improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alina B.

UserTesting allows you to gather user input however and whenever!

2020-12-15

I joined their Community and love all that it offers. I enjoy learning about the new features and how others use their tools.

Pros

I like that you can access users whenever you'd like by simply releasing a virtual usability test.

Cons

I am not familiar if this feature exists, but I wish there was some way to "pre-analyze" certain activities as "failed" or "passes".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Haniel L.

Provide or get feedback for your products

2021-07-18

This is a good application if you want to get initial consumer feedback on your product.

Pros

You can also provide feedback for products with generous compensation and your time is valued well.

Cons

Also, some users pass through the screeners by providing wrong information which overall will impact the actual feedback you are getting for the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Great tool for marketing

2018-11-07

Overall, UserTesting works great for all types of marketing testings and projects.

Pros

For instance, I recently tested a funnel with UserTesting and tweaked it based on the feedback. The best thing about UserTesting is that it gives instant results.

Cons

If you need user feedback on a very narrow campaign with tight scope, you won't find a lot of users and this will delay your project.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jen M.

Great product that brings the usability lab home.

2020-05-07

I love UserTesting! It's helped me take my research remote and get quick results.

Pros

Great editing and playback features too, export notes, and just overall great support.

Cons

It's a bit expensive and the live conversation feature needs work to make it easier for users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbi G.

Usertesting offers a great option to improve customer experience.

2018-03-31

Highly recommended to bloggers and website owners to gain new perspectives on what visitors see and think about your sites.

Pros

Easy to use the program to get honest feedback from actual customers who visit your website via computer as well as mobile options.

Cons

Would like to hear more comments from testers in general, improving the quality of the information received.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 201-500 employees)

Not recommending

2019-04-30

Pros

- There is a selection process to eliminate low-profile testers

Cons

I sometimes get spam emails to ask me to join in the surveys and review software but when I log in I can't find anything to proceed.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from UserTesting


We apologize for your experience. The number of opportunities you receive will depend on a number of factors, such as your demographics and other criteria determined by each survey author, which can vary widely. When you log in to surveys for which you qualify, you simply need to select the survey link to proceed. We hope you qualify for more surveys in the future. Kind regards, UserTesting

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Raj J.

Make a Little Money with Website Testing

2018-12-02

Pros

Easy to use, testing prompts available regularly on various devices including Mac, PC, and mobile.

Cons

Getting qualified for tests is sometimes rare due to the types of testers they are seeking

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose Daniel O.

A side income tool that can imporve its test aligment function

2020-02-20

Not very good, screening of the tests that they send you are not aligned to your profile so even if they assign you tests you are not able to do it because the test does not match your profile.

Pros

I like the fact that it helps you to get some extra income, and the process to get in is not that complicated, also the UI is friendly and easy to use, and the fact that you can test on your PC or mobile increases your chances if the tests are for you.

Cons

They do sent a lot of test, but even if you completed your profile, and they now the kind of test you are able to do, when having a new test they make a pre screening, and regularly the questions of the screening do not align with your profile, and then the test that they assigned to you, you can not do it because it does not align with your profile? is not that supposed to be taken into account when sending you the test? I have received lots of test and none of them 0, are aligned with my profile, I always lose the test on the screening, so there is something that is not aligned here.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Sushobit R.

Why? User Testing needs improvement

2021-07-09

It needs a lot of improvement specifically in the mobile version and is doing great otherwise, is the best thing in the market

Pros

The screen recording, the capturing of all the things necessary to perform the tests, and also the switching between test app and User testing

Cons

Has many bugs which don't let me test and create confusion leading to test rejection by users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra G.

Makes iterative prototyping a breeze

2020-03-06

So far love it. Has provided me and my UX team a ton of value.

Pros

The value of feedback we were getting was generally subpar and it was taking so much work.

Cons

The way the interface is set up can get a bit clunky and it takes some trial and error to get it set up in a way that makes the testing process go smooth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bharat S.

Amazing testing tool

2020-02-07

I’m happy with experience. It test product quickly and with quality.

Pros

This usertesting is easy to use.

Cons

It may have unlimited user access within a package

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Krystal H.

Very easy and fun software to use

2019-12-04

I love this software and this company and will continue using it, such a great and fun way to earn some extra money

Pros

It is so easy to use anybody could use it and it's fun as well.

Cons

I wish there were as many mobile tests as there were desktop, but there are more than enough to keep you busy everyday

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

Good way to make decent money!

2019-03-07

It is a quick and efficient way to earn some extra money, and it is very easy to use and set up.

Pros

I really liked how quick and easy it was to get started.

Cons

This unfortunately meant I did not get paid for my work, but a quick email to customer support got me figured out real quick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 5001-10000 employees)

Best user testing service I've used

2019-09-25

It's made A/B testing and getting user feedback on interfaces, prototypes, and other ideas quick, of high quality, and more affordable than doing face-to-face user tests.

Pros

The backend is incredibly flexible. You can set up robust, multilevel screeners and target a very specific slice of the testing population. Reviewing responses is smooth and you can do nice things like annotating, bookmarking, etc. at certain points in users' responses.

Cons

You do need to be careful when setting up screeners. Once I made a mistake and didn't get the subset of the population I was intending to target, and had to pay for tests that weren't particularly useful. However, that was my mistake so I can't blame the vendor too much for that!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from UserTesting


Thank you for your review! We love to hear feedback like this that confirms we're heading in the right direction.

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Andrew H.

Get real-life user tests on your interface!

2019-07-19

I've been a UserTester now for more than 6 months and have greatly enjoyed taking part in the community and helping make sites and products better!

Pros

You get real time feedback as testers speak their thoughts out loud as they perform actions.

Cons

I have not found any cons to date...it's excellent!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from UserTesting


Thanks for your review, Andrew! Great to hear you confirm how easy to use our platform is to get valuable feedback for developers. It's also great for product managers, marketers and customer experience professionals! :-)

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Pawel M.

Amazing tool

2019-04-19

Pros

You get to test and provide feedback on new and latest applications and websites.

Cons

Also lately customer support has been very slow to respond to issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber C.

wish there was an 11

2019-01-28

the ability to pass on the data collected to the employers is huge fro my employer

Pros

Since i began using this software i have seen lots of changes impllimented due to the feedback from the testers

Cons

not quite worked out all the kinks just yet.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivan G.

A Decent Side Hustle

2021-07-20

It's decent at best for making a little bit of extra cash, but don't expect to be making more than 10-20 bucks a week with this. The customer support is slow and there are better testing websites you can participate in.

Pros

Testing on the computer is very easy and the only thing that needs to be installed is an extension, everything else is done by Usertesting.

Cons

The tests recommended to you are irrelevant 9/10 times and finding one that you can actually take and earn money from is much harder than it seems. Mobile tests are also extremely glitchy and sometimes don't publish properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Pranav N.

Best Remote Usability Testing Platform

2020-10-02

Great customer service. 100% recommend for remote testing

Pros

Additionally, they have excellent customer support service on deck to help with any issues you might run into while testing.

Cons

Their screener feature is extremely cumbersome at times to deal with regardless of PC/browser combo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Evelyn B.

Great for user testin!

2020-10-18

Overall, it is a great usability study tool however it lacks depth as a tool. it does not have all the features of other tools.

Pros

This tool is great for usability studies. It is easy to create a study and launch it using their panel.

Cons

There are a lot more methods that i would like them to integrate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Don L.

UserTesting

2019-12-03

I enjoy providing feedback for companies about their software.

Pros

The tester speaks aloud and provides feedback about what they like and dislike about the website or app.

Cons

The software works great most of the time. Sometimes during tests, if the tester closes out the screen, the test will not be uploaded.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more