UserTesting Pricing Plan & Cost Guide

UserTesting

Customer experience management software

4.47/5 (95 reviews)

UserTesting Pricing

Pricing model: One Time License

Free Trial: Available

Contact UserTesting for pricing details.

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UserTesting Pricing Reviews

Pros

  • Great tool for testers and at the same time fosters an improvement in media quality through feedbacks.Fábio Roque da Silva R.Read the full review
  • I love this software and this company and will continue using it, such a great and fun way to earn some extra money.Krystal H.Read the full review
  • The idea of this software is great. The ability to take targeted surveys to assist in market research is brilliant.Verified ReviewerRead the full review

Cons

  • Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information.Phong V.Read the full review
  • I often have an issue uploading my finished user tests, which can be frustrating because I don't get paid if they don't upload, even though I've done the work.Verified ReviewerRead the full review
  • They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website.Rabindranath Robby S.Read the full review
97%
recommended this to a friend or a colleague

18 reviewers had the following to say about UserTesting's pricing:

Bharat S.

Amazing testing tool

Used daily for less than 6 months
Reviewed 2020-02-07
Review Source: Capterra

I’m happy with experience. It test product quickly and with quality.

Pros
This usertesting is easy to use. It has lot instructions that make it easy to use for testers and others. It will record what you are doing in Testing.

Cons
Price is high. when you in Increase number of user per test it increase the pricing. It may have unlimited user access within a package

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

User Testing made a tremendous difference in our conversion rates

Used monthly for 6-12 months
Reviewed 2018-04-04
Review Source: Capterra

Pros
UserTesting provides the "why" behind user behaviors. This insight is critical to optimizing a site and driving conversions. We made tremendous strides in increasing our MQL and SQL while using UserTesting.

Cons
UserTesting is not cheap. While I do think it's worth the money, it is out of the reach of many small businesses. It would be great if they would offer a monthly payment plan instead of requiring a year's payment up front.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katrina B.

UserTesting Website Usability Test

Used occasionally for less than 6 months
Reviewed 2019-12-10
Review Source: Capterra

The overall experience was fantastic!

Pros
The UserTesting platform is a breeze to use! It's so user friendly, the tests practically write themselves. We submitted a test for 7 participants and had all responses back in less than 45 minutes. The participants provided valuable feedback which we used to improve our website designs and layout.

Cons
The price. If it were up to me, we'd definitely use this platform for user testing moving forward, but the price tag made it a tough sell to the higher-ups in my company.

Response from UserTesting


Thank you Katrina! Great to know you're seeing value from fast feedback to humanize customer insights from our remote video research platform. New features are coming in 2020 to make the value ever better. Happy UserTesting!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Not recommending

Used occasionally for less than 6 months
Reviewed 2019-04-30
Review Source: Capterra

Pros
- There is a selection process to eliminate low-profile testers

Cons
I am a verified tester. The frequency of some softwares appearing on my dashboard is virtually zero percent. I sometimes get spam emails to ask me to join in the surveys and review software but when I log in I can't find anything to proceed. I stopped using a while ago. I haven't made a penny there.

Response from UserTesting


We apologize for your experience. The number of opportunities you receive will depend on a number of factors, such as your demographics and other criteria determined by each survey author, which can vary widely. When you log in to surveys for which you qualify, you simply need to select the survey link to proceed. We hope you qualify for more surveys in the future. Kind regards, UserTesting

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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Candace E.

Great windows application that allows customers to test or navigate through business products.

Used occasionally for 2+ years
Reviewed 2018-03-28
Review Source: Capterra

Pros
Great responsiveness from customers. Great video quality from customers. Great communication via the User Testing team.

Cons
Limited resources depending on the scope of the test. Limited testers with low compentency of testing products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Alexandra G.

Makes iterative prototyping a breeze

Used weekly for less than 6 months
Reviewed 2020-03-06
Review Source: Capterra

So far love it. Has provided me and my UX team a ton of value.

Pros
Without usertesting we would spend weeks scheduling interviews with users only to have many cancel or need to reschedule. The value of feedback we were getting was generally subpar and it was taking so much work. UserTesting allows us to not only get feedback quickly but get quality feedback from skilled testers.

Cons
Really make sure you are testing your tests. The way the interface is set up can get a bit clunky and it takes some trial and error to get it set up in a way that makes the testing process go smooth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Craig S.

Usability Testing made simple

Used monthly for 6-12 months
Reviewed 2020-08-01
Review Source: Capterra

My overall experience with UserTesting platform is good because it was able to help me determine user experience hurdles which my customers were facing. So, I could combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once I fixed those high priority usability issues, I saw a high lift in customer engagement, drop in cart abandonment and spike in conversions. Hence, the dollars invested in UserTesting to test my website more than paid for it.

Pros
I use UserTesting platform to do website usability testing for my own e-commerce site. So, I can know if my customers are having issues with how my website is designed or if its content is not relevant to customers' expectations. I hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did he find the content per his needs. I was able to improve conversion rate and revenue driven from my e-commerce site through UserTesting.

Cons
I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. If UserTesting team can ensure testing equipment used is of highest quality, the insights gleaned from those tests will be more reliable and actionable for e-commerce businesses like mine. Additionally, sample size of user tests is sometimes too low to trust the results. Because only one or two testers may have tested a specific use case. So, the user testing team should ensure minimum number of test results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Zaiba S.

The New Age Lottery

Used daily for less than 6 months
Reviewed 2021-05-28
Review Source: Capterra

UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind.

Pros
1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging.

Cons
1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shannon W.

User Testing is great for a second source of income!

Used occasionally for 6-12 months
Reviewed 2019-10-09
Review Source: Capterra

My overall experience was great. I loved getting to share my opinion and I loved getting compensated for it.

Pros
I love how you can give your opinion and it's actually valued. And the fact that you get paid is a plus.

Cons
I didn't like how long it took to receive payment. There was not for sure time communicated on when you would receive payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Best user testing service I've used

Used weekly for 2+ years
Reviewed 2019-09-25
Review Source: Capterra

It's made A/B testing and getting user feedback on interfaces, prototypes, and other ideas quick, of high quality, and more affordable than doing face-to-face user tests.

Pros
The backend is incredibly flexible. You can set up robust, multilevel screeners and target a very specific slice of the testing population. Reviewing responses is smooth and you can do nice things like annotating, bookmarking, etc. at certain points in users' responses.

Cons
You do need to be careful when setting up screeners. Once I made a mistake and didn't get the subset of the population I was intending to target, and had to pay for tests that weren't particularly useful. However, that was my mistake so I can't blame the vendor too much for that!

Response from UserTesting


Thank you for your review! We love to hear feedback like this that confirms we're heading in the right direction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jen M.

Great product that brings the usability lab home.

Used weekly for 1-2 years
Reviewed 2020-05-07
Review Source: Capterra

I love UserTesting! It's helped me take my research remote and get quick results.

Pros
I love their panel! So wonderful. Great editing and playback features too, export notes, and just overall great support.

Cons
It's a bit expensive and the live conversation feature needs work to make it easier for users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Phong V.

UserTesting Review

Used weekly for 6-12 months
Reviewed 2020-06-12
Review Source: Capterra

Things being what they are, is it going to supplant extraordinary client specialists? By no means. Is it going to be an incredible instrument that scientists can use in explicit conditions to make particular sorts of testing quicker and less expensive? Completely! Maybe the best contention for utilizing Usertesting.com is that you can bring it into organizations that aren't as of now doing any client research whatsoever. Whenever someone in your association says they don't have the opportunity or financial plan for client testing, chuckle twistedly and refute them.

Pros
There is no mediator. Extraordinary arbitrators are incredibly useful for client testing. Tragically, most undeveloped individuals are horrendous mediators. They lead, they clarify, they won't shut up… essentially they do all that you can envision to guarantee that you'll have a one-sided test. It is amazingly quick and modest. Client testing can be costly and tedious. Selecting alone can cost many dollars. Regularly, selecting firms need in any event seven days to arrange members, and you generally need to plan additional individuals to compensate for flake-outs and suddenly insane individuals. This is essentially false with Usertesting.com. Set up your test, pay a ludicrously limited quantity of cash per member, go out for a longish lunch, and return to finished recordings of individuals utilizing your item. It is extremely simple to share the recordings. Be that as it may, conveying a connect to online recordings of individuals utilizing the item immeasurably expands the quantity of individuals who will see in any event one client test. What's more, indeed, you could video tape or screen catch face to face tests, convert then to video, post them on a server and send the data to individuals, however this is simply a lot simpler.

Cons
I have not yet discovered a decent method to test models with Usertesting.com. At the point when I structure, I make extremely scrappy, fragmented mockups of items. Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information. I can manage these issues in a one-on-one meeting by clarifying that the models are not genuine, giving the member some assistance in territories where the model isn't great, or delicately reminding them not to focus on the visual structure. This isn't generally conceivable without a human mediator. Frequently, when I'm trying, I'll plan a break of a couple of hours or overnight between the initial scarcely any members and the last not many. This gives personal chance to roll out quick improvements to the model. Suppose that the main couple of meetings show a huge issue. By rapidly fixing that issue, I can get clients past the issue and locate the following most serious issue. Different occasions, I'll really change the conversation manage on the fly since something fascinating comes up, and I need to become familiar with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Haniel L.

Provide or get feedback for your products

Used daily for less than 6 months
Reviewed 2021-07-18
Review Source: Capterra

This is a good application if you want to get initial consumer feedback on your product. You also get fair compensation in return for providing the feedback. Overall usertesting has made life easier for a lot of tech companies in connecting with the required demographics.

Pros
You can get your product get reviewed by certain demographics with ease as usertesting has got diverse users. You can also provide feedback for products with generous compensation and your time is valued well.

Cons
The mobile application is very poor and gets bugged most of the time. Also, some users pass through the screeners by providing wrong information which overall will impact the actual feedback you are getting for the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Isabel S.

A fantastic way to find out how people look at your website!

Used occasionally for less than 6 months
Reviewed 2019-07-27
Review Source: Capterra

Pros
This is a very opening way to "see" how people view your website. People can sign up to test your website and the whole time they are testing it, they are encouraged to speak about what they are seeing and impressions they are making. They have a good review process to make sure people testing your website are articulate and understand what they are seeing. It's a really great way to learn about how to improve your website for the users/customers!

Cons
I wish it cost a little bit less to use their services, but the feedback really is wonderful to receive and absolutely worth it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

User testing helped us to provide real insights for our products.

Used daily for 1-2 years
Reviewed 2021-02-28
Review Source: Capterra

We have used many testing platforms but User testing is one of the best one which allowed us to create tasks for the testers and to know their feedback about our websites and their testers provide us very helpful feedback and corrections that are needed in our website, overall user testing is really good platform for us.

Pros
One of the best features of user testing is that we can create Number of tasks for testers. we can add multiple choice and text based questions. it provides us real feedback from their experienced testers, which is always helpful before launching our product. their feedback and queries are true and helpful if we need to make any changes to our program.

Cons
There is not much like a disadvantage of using usertesting, it is bit expensive but i think the feedback from the testers worth the expense so it is very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

It can improve UX tremendously

Used weekly for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

Pros
Easy set up and great quality, the insights that you gather from how people really use your site are eye opening. This is a must have for anybody that is experiencing difficulties getting their users to complete tasks or to simply look more professional and understand how to make it easier for users to find the information they need.

Cons
There were a number of glitches and it can get a little expensive, but it is worth it for specific problems that you can pin point and need to solve.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Anonymous

Great for quick, on-the-surface feedback and User Testing

Used weekly for 2+ years
Reviewed 2019-03-14
Review Source: Capterra

Love it for what it is... A quick way to get test participants in the un-moderated User Test realm. You do gain a lot of insight from being able to just focus on the video recording instead of having to keep track of the recording AND moderating at the same time. You can usually get results back quickly and are able to analyze findings and reiterate quickly because of it.

Pros
Generally easy to set up a test. Being able to get participants is very easy and quick. Usually get results and feedback quick because of fast turning candidate pool. The features it comes with can help and the results options and stats are somewhat telling.

Cons
Features can be limited for what it is. Politics of pay per test are sometimes what keeps me from not testing here because the value gets decreased if it's something small I need to test(I'm paying more than I'm getting). Results stats are sometimes misleading to an overall picture. The instructions need to be carefully written so that you're not giving instructions that are leading or given on the wrong screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jonathan S.

My UserTesting Experience - GREAT!

Used weekly for 1-2 years
Reviewed 2021-02-05
Review Source: Capterra

The Usertesting tool is very easy to use. There is such value that is brought through the ability to examine how others experience your products and services. Even if you're not a professional researcher, UT makes the tool easy to use, with tons of pre-made templates for your use and editing ability. The support team is very helpful and informative.

Pros
There are many parts of the tools I enjoy. The pre-made templates makes it easy for a non-researcher like myself to create tests and edit them based on my specific need. The support team is very helpful and knowledgeable. The ability to mark up the videos by taking notes of important thoughts/sections. The ease of use and dynamic functionality.

Cons
I still think there are areas of improvement but it's clear that they are always adding new features and additional value to their products. One thing that sticks out to me is that there could be some improvements in terms of the collaboration between larger teams. For instance, a team mate can create a test and add notes to it but I want to review and take notes also. I have no way of knowing whos notes are whos.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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