VBO Tickets Reviews

Customer support representatives are very responsive, and if what I need isn't possible in the system, they will build it for me. It's a powerful CRM that's user-friendly, my favorite ticketing system I've used so far (I'm familiar with 3 including Tessitura.) We've been trying to integrate it with salesforce, which has been a bit of a bother, but that's not my department!

VBO Tickets has been a great partner. Senior staff is unwaveringly willing to make changes to improve the effectiveness and efficiency of their product. The software has grown by leaps and bounds since it's inception and Management continues to improve the product on an almost daily basis. The reporting function could be more robust and customizable, but if I know VBO, upgrades are probably already in the works. I consistently receive ticketing system demos to keep my options open, and truly believe that there isn't another product on the market that even comes close to what VBO offers, at this price point.

VBO has been pretty great to work with! It's a new system, so the support has been awesome about trying to get us the information we need if it's something different than what had been anticipated when creating the software.

The VBO team is great! They are always available to assist with use of any part of the product, and they really try to customize it so it works specifically for your company.

I've been using VBO for over three years now and I cannot express how fantastic a program it is. Multiple times I've called support with a question about how to do something obscure and gotten a response of "Oh, you can't do that... but give me a few hours" and before the end of the day, they have programmed in new functionality to meet my request. A+

VBO Tickets has been the backbone of our customer experience when selling tickets online. They have created a great product and are constantly refining it with new features. Other ticket companies ignored my requests for new features or promised to "look into it." VBO has always taken our requests seriously and sometimes new feature requests are implemented within 24 hours!

The staff is incredibly friendly and really cares about their customers.

The system works and they have helped us sellout almost every weekend.

VBO has a lot of really great features that were not available in our previous ticketing system. We especially like the fact that their ticketing pages are embedded into our web pages so the customer sees a seamless site from start to finish. They are continually making upgrades to all areas of the software which mean they're constantly improving. Their reporting features are not as intuitive or malleable as we'd like. It would be great for them to add a custom reporting center where the client can build their own reports based on specified criteria. Hope they do that soon!

VBO has been an amazing addition to our online experience for our customers! The system is robust yet user friendly and the VBO staff is a pleasure to work with.

We just started with VBO last summer for our outdoor summer theater festival that has over 14,000 attendees in 8 weeks of performances. VBO staff were able to get us up and running in under two weeks, which was AMAZING. (Although I wouldn't recommend that timeline to anyone -- but they can do it!) The software is very user friendly to our patrons who had no trouble moving to a new user experience,...

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VBO has dramatically improved our ticket integration on our website and cut our manual backend work in half! Literally. And their customer support has been outstanding

We have used VBO for the past few years as the ticketing platform for my nonprofit organization's signature event, the Hoot & Howl. This party pulls in a guest list topping 750 people, and I really appreciate being able to use a friendly interface for both paid tickets and consignment tickets (for our sponsors). My technical assistance questions are always answered promptly, we receive electronic invoices in a timely fashion, our guests find VBO easy to use, and it's a tremendous help when it comes to check-in the night of the event, as well.

As a small nonprofit community theatre, ticketing services can often be way more complicated than what we need. When we discovered, we were not aware just how amazing they would be at customizing our experience for our small theatre. The customer service ALONE is worth the cost of use. If I ever have a question on how to do something and can't figure it out, they always respond promptly with more information than I would normally expect. I cannot recommend VBO Tickets enough, they're AMAZING!

VBO's willingness and ability to create special programs for us, a small community theater, continues to amaze me. It has allowed us to move our service up another level, and to rely less on one person (me) so that I can envision passing the ticketing/membership function on to someone else. The only suggestion I would make is that structure is needed in the overall training program. I am now at...

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The ticketing for my show is complex, but customer service agent and his team really go beyond to meet my needs. The platform gets a bit cumbersome and confusing, but they are patient and help walk me through every time I have a question. There are a few bugs that I've found with regards to how I need my ticketing to work, but I'm sure they will be addressed.

I am utilising VBO for the bands I manage and it has been by far the best platform we have had the opportunity to work on.

I've been using virtual box office for over 3 years now and I can say without a doubt that if they didn't exist tomorrow my business would be in a bad way. We run between 25 and 45 different events every month and the ability to have those auto-populate to our website is a necessity. Also the staff at VBO is VERY responsive. I've asked for added features and the turn around is typically less than a week. I know I'm not asking for anything crazy, but I have trouble even responding to an email that fast. These guys are great, and they really care about my business. You'll like them.

We have been using VBO since pretty much the start of our business, and right as they were launching theirs. I think that we have grown as much as they have, and sometimes I wish there was more support for specific functions that seem easy to fix. The support is good-- we get responses back, but sometimes I wish the action actually went through a little more.

Our band has used VBO for many concerts over the past 5-6 years with great results. We've used assigned seating twice with zero errors. The amazing thing about VBO is their superb customer support --- always there to help in any way they can. They have truly helped our band get to the next level and help us maximize our audience. We highly recommend this service.

VBO is easy to use, reasonably intuitive once you learn the software and looks incredibly crisp. Even better, any time we have a question or suggestion of any sort, the team at VBO is quick to respond. They are knowledgeable and tremendously easy to work with for all your ticketing needs.

We have been using VBO for a few years now, and have been satisfied overall with the product. When there have been issues, we usually get a swift response to the problem at hand.