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Web Help Desk
5
48
4
52
3
17
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
Table of Contents
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Web Help Desk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Web Help Desk overview
What is Web Help Desk?
Web Help Desk by SolarWinds is a customizable help desk and IT asset management solution for businesses within industries such as education, healthcare, government, and more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time and billing, workflows, and more. Suitable for all business sizes, from SMBs to large enterprises, Web Help Desk is customizable and can be adapted to the needs of all business types in order to aid with knowledge management and customer issue resolution.
Businesses can utilize the service management features within Web Help Desk to resolve service desk issues, track tickets, automatically route tickets to the relevant employees, escalate issues, receive SLA alerts, and more. Best practices can be documented and implemented though an an ITIL (information technology infrastructure library) and team members can use this information to resolve issues faster. Businesses are also able to give customers self service abilities by creating and maintaining an extensive knowledge base including self help articles, FAQs, video tutorials, and more.
Starting price
Alternatives
with better value for money
Pros & Cons
Ticket Management
Pricing
Client Support
Setup
Server Issues
Web Help Desk’s user interface
Web Help Desk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.0
Ease of use
4.1
Customer support
4.1
Reviews sentiment
What do users say about Web Help Desk?
The ticketing system itself works without major issues, but it's built on a very old system.
Select to learn more
Who uses Web Help Desk?
Based on 123 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Web Help Desk's key features
Most critical features, based on insights from Web Help Desk users:
All Web Help Desk features
Features rating:
Web Help Desk alternatives
Web Help Desk
Starting from
753
One-time payment
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Milvus
Starting from
25
/user
Per month
Web Help Desk pricing
Value for money rating:
Starting from
753
One-time payment
Flat Rate
User opinions about Web Help Desk price and value
Value for money rating:
To see what individual users think of Web Help Desk's price and value, check out the review snippets below.
Danny H.
IT Manager
Liam K.
CMO
Web Help Desk support options
Typical customers
Platforms supported
Support options
Training options
