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Top Rated Contact Center Software with Open source - Page 14

Last updated: September 2026

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478 software options

NovelVox Unified Agent Desktop logo
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Integrated Contact Center Desktop for Specific Business Need

NovelVox Agent Accelerator readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

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Octella logo
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Read more about Octella

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Spyne logo
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The AI that turns inventory faster

Spyne is an AI-native automotive retail platform helping dealerships sell more vehicles, streamline operations, and deliver better customer experiences through intelligent automation.

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Voice Clearity logo

Cloud Telephony Solution

Voice Clearity is a cloud telephony solution provider It provides customized solutions per business needs and call volume. It also includes easy integration with leading CRMs.

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Belsmart logo
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Belsmart smart business management platform

Belsmart is a business management platform offering tools to help organizations streamline operations, manage workflows, and improve.

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Reflexis Real-Time Task Manager logo

Task management solution for retailers of all sizes

Reflexis Task Manager is an all-in-one task management solution for retailers to aid with corporate-to-store communication

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Operata logo
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Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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Personalized Agent Intelligent Routing (PAIR) logo
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AI-enabled automated call routing software

PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

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FrontLine logo
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The operations platform for multi-client contact centres

FrontLine is the operations platform for contact centres running several client programs at once, and it sits alongside your CCaaS rather than on top of it. Agents, schedules, QA evaluations and reports are scoped to each client and line of business, and every client gets its own portal view.

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klink.cloud logo
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Omnichannel contact center platform

klink.cloud is an omnichannel contact center platform offering solutions like virtual contact centers, and unified communications to streamline operations and integrate communication channels for enhanced customer support across voice, chat, social media, and email.

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Softdial Contact Center logo

All blended omnichannel CCaaS cloud contact center platform

Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

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Mobile Service Cloud logo
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Mobile Service Cloud, for frictionless service experiences

Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

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Ublux logo

IP cloud communication software

Ublux is an IP cloud communication software for small and medium-sized companies that is easy to use and adaptable to the existing processes and tools.

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Video Call Center logo
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Your own branded, video call center in a matter of weeks

Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company.

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4outbound logo
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Outbound contact plugins & APIs

4outbound offers a suite of plugins and APIs to streamline and ensure compliance in outbound communication. Its features include intelligent data orchestration, various auto-dialing options, omnichannel support, and intuitive agent workflows.

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Dialogo logo

Cloud-based live chat and conversational AI platform

Dialogo is a cloud-based conversational AI platform that helps businesses respond to various requests from different channels, recognize the nationality of the calling customers, and more on a unified platform.

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healow Genie logo
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Conversational AI and contact center solution

Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering overall operational costs. It is an EHR agnostic solution that integrates with leading EHRs.

Read more about healow Genie

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ID Cloud logo
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ID CLOUD, A premium cloud contact center solution.

ID Cloud is an AI-powered contact center software platform unifying voice, email, chat, social media & video into one single interface.

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Grypp logo
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Customer engagement solution for contact centers

Grypp helps contact centers get closer to customers by providing a shared, engaging experience through immersive technology. Grypp's Digital Experience Platform (DXP) adds live synchronous interactions to existing voice, chat and messaging channels to elevate the contact center experience.

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VoiceOwl logo
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Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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CommBox logo
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Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Read more about CommBox

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ASAPP logo
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Cloud-based agentic CX platform for enterprises

Cloud-based agentic Customer Experience Platform for enterprise contact centers, combining autonomous AI, agent-assist, and workforce.

Read more about ASAPP

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Tryvium logo
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AI-led Experience Orchestration Platform

Tryvium is an Experience Orchestration platform that helps enterprises transform customer and employee experiences through intelligent AI agent orchestration.

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INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

Read more about INSIDE

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AgentHub logo
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Live on-screen guidance software

Vistio is a cloud-based live on-screen guidance software, which helps organizations across the insurance, government, or utilities sector manage customer interactions and control the performance of contact centers.

Read more about AgentHub

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