App comparison

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Customer Experience

Customer Experience Software

Last updated: April 2026

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Features

Reporting/Analytics(13)

Real-Time Notifications(10)

Mobile Access(10)

Data Import/Export(11)

Customizable Fields(7)

Integrated with

QuickBooks Online(1)

Microsoft 365(1)

Microsoft Outlook(1)

Google Calendar(3)

ActiveCampaign(3)

Pricing model

Free(5)

Open Source(2)

Free Trial(10)

One Time License(0)

Subscription(13)

Devices supported

Mac(7)

iPad(8)

Android(8)

Linux(6)

Web-based(14)

iPhone(8)

Windows(8)

Organization types

Small Business(14)

Non Profit(5)

Large Enterprises(12)

Public Administrations(4)

Freelancers(10)

Mid Size Business(12)

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13 software options

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eShoppingAdvisor

5.0

(20)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Review management tool for small and midsize businesses

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eShoppingAdvisor is cloud-based review management software that helps small and midsize eCommerce businesses automatically collect and analyze reviews, manage customer relationship, and optimize online credibility.

Tidio

4.7

(590)

467

101

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Aill-in-one customer support software with AI features

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Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Smartlook

4.7

(136)

100

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Qualitative analytics for websites and mobile apps

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Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels

Eber

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Loyalty Marketing Platform

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Provides a suite of ready-to-use solutions for brands to start engaging customers, drive repeat sales, and build a bigger loyalty customer base. Leverage 50+ integrations with the shopping cart, POS, and payment gateway. No matter how big or small your business is, Eber plans to fit your needs.

LiveAgent

4.7

(1.7K)

1.2K

450

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Heyday

4.6

(17)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The #1 AI-powered customer messaging platform for retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Trring Me

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based communication management platform

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We'll enable you to smartly categorize your customer chats to provide personalized and targetted information to all groups and stakeholders, a Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.

Maropost

3.9

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel campaigns that get results

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Maropost empowers businesses to scale and boost revenue with an easy-to-use marketing automation solution that enables users to hyper-segment their audience and rapidly create marketing campaigns that distinguish them from the competition.

LiveChat

4.6

(1.7K)

1.2K

428

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based live chat for customer support and sales teams

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LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Fresh Relevance

(0)

Make the engaging customer experience you envision a reality

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Fresh Relevance is the versatile personalization platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed.

Bitrix24

4.2

(984)

454

351

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

Trustpilot

4.5

(1.2K)

786

299

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer review management platform for online businesses

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A customer review management tool that brings businesses and consumers together through reviews.

Dashly

4.7

(47)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Marketing and customer conversation management platform

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Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

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