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Top Rated Customer Experience Software with Mid size business - Page 23

Last updated: November 2026

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590 software options

eGain Suite logo
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Cloud platform provider for customer engagement automation

eGain knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

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OMQ logo
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Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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EverAfter logo
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Cloud-based digital customer success platform for B2B

Cloud-based, no-code B2B customer success platform for CSMs and RevOps teams, offering AI-powered hubs and engagement tracking.

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Echo AI logo
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Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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SQM CX Quality™ logo
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FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Touchpoint CX logo
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Empower employees to improve customer experience

Touchpoint CX is a cloud-based customer experience (CX) management platform. It helps amplify voice of customer (VoC) initiatives and convert customer feedback into real-time insights and actions across an entire organization.

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Moostoo logo
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Cloud-based event management platform, any size

Cloud-based event management platform for in-person, virtual, and hybrid events, with registration, ticketing, and attendee engagement.

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Lokulus logo
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Your AI workflow automation partner

Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

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Reeview logo
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Review and reputation management software

Reeview is a reputation management software that helps businesses generate reviews from customers using unique behaviour psychology elements.

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Evous logo
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Cloud-based AI training platform for enterprises

Evous is a cloud-based AI corporate training and sales enablement platform that converts existing knowledge assets into KPI-linked.

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Fresh Relevance logo
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Make the engaging customer experience you envision a reality

Fresh Relevance is the versatile personalization platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed.

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HealUs logo
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Cloud-based EHR for multi-specialty practices

Cloud-based, ONC-certified EHR unifying clinical documentation, AI Scribe, scheduling, and e-prescribing for ambulatory practices.

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FORTVISION logo
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Manage Personalized Journeys for Every User.

FORTVISION is a one-stop-shop marketing automation and website personalization software designed to improve all your sales and marketing conversions using internal & external data sources, including external CRM software.

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Supahub logo
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Customer feedback collection tool

Supahub is a customer feedback collection tool that helps users collect, manage, and prioritize customer feedback from different sources and platforms in one place. It offers features like feedback boards to organize feedback, a product roadmap to visualize plans, and a product changelog to communicate product releases.

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Permut logo
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Cloud-based AI customer engagement for all sizes

Permut is a cloud-based AI customer engagement platform deploying autonomous agents for support, retention, and feedback across web.

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Quackback logo
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Open source tool for feedback and roadmaps

Quackback is an open-source feedback management platform that allows organizations to collect feature requests, organize user feedback, and share product roadmaps. The platform includes feedback boards with public voting capabilities, an embeddable widget for in-app feedback collection, AI-powered sentiment analysis and duplicate detection, and automated changelog publishing with user notifications.

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Pulseri logo
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Surveys and low-score alerts for small SaaS teams

Customer and employee surveys (NPS, CSAT, CES, eNPS) with low-score alerts and flat pricing, built for small SaaS teams.

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Localworks logo
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Reputation and review management solution

Localworks is a cloud-based platform that allows businesses to manage their local listings and view customer reviews.

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Customer Lobby logo
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Cloud-based customer engagement software

Customer Lobby is a cloud-based customer engagement and marketing solution that helps businesses generate business from their existing customer base and prospect into new markets.

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Press'nXPress logo
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Capturing customer feedback in real-time at any interaction

With PressnXPress understand customers' experience at every touchpoint of the customer journey. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends.

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Klozent logo
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Cloud CRM with AI lead scoring for sales teams

Cloud-based CRM for fast-growing sales teams that automates lead capture from Meta, Google, web forms, and WhatsApp.

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BetterFeedback logo
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Qualitative customer feedback analysis software

BetterFeedback is a feedback analytics tool that helps product teams organize customer feedback, analyze qualitative data, track opportunities, and more.

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Behavure logo
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Transform customer experience with continuous intelligence

Scuba Analytics is a customer journey analytics tool that allows you to run no-code queries against time-series data, so you can get answers about your most pressing data questions in a matter of seconds. And Scuba can also be provisioned in your cloud provider of choice.

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SMG logo
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Changing how brands act on customer + employee insights

SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights.

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Shine logo
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Customer interview & proof automation platform

Shine is a customer proof engine that conducts and records customer interviews, then transforms the conversations into case studies, reviews, advertisements, and sales materials. The platform verifies claims against interview recordings and provides sales representatives with documented customer proof for use in deals. Shine includes features such as Story Studio, Review Studio, Net Promoter Score tracking, and customer satisfaction measurement capabilities.

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