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Level AI

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Cloud-based contact center AI platform for enterprise

Table of Contents

Level AI - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: August 2026

Level AI overview

What is Level AI?

Level AI is a cloud-based customer experience platform built for enterprise and mid-market contact centers running high interaction volumes. The platform combines AI-powered quality assurance, real-time agent assistance, AI voice agents, and conversation intelligence to automate and scale contact center operations. It integrates with existing telephony, CRM, and workforce management systems, supporting voice, chat, and email channels within a unified environment.

The Auto-QA engine scores every customer interaction automatically, replacing manual sampling with comprehensive coverage across all channels. Supervisors access structured scorecards, trend dashboards, and root-cause analytics to identify performance gaps and coaching opportunities at scale. Real-time agent assist surfaces contextual guidance during live interactions, reducing handle time and improving first-contact resolution. AI voice agents handle routine inbound and outbound calls autonomously, freeing human agents for complex, high-value conversations.

Level AI targets industries with demanding compliance and quality requirements, including financial services, healthcare, insurance, and technology. Configurable evaluation frameworks allow QA teams to align scoring criteria with internal standards and regulatory obligations. Conversation intelligence aggregates interaction data into business insights, helping operations leaders track customer sentiment, identify emerging issues, and measure the impact of coaching programs on agent performance and customer satisfaction.

Starting price