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Customer Satisfaction Software with AI/Machine Learning (2026) - Page 2

Last updated: April 2026

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72 software options

Typeform logo

Typeform

Interactive form builder for data collection

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Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

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Intercom logo

Intercom

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

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Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

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ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

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GiveMe5.ai logo

GiveMe5.ai

Reputation management software for handling customer reviews

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AI-powered reviews, listings & local rankings for Clover merchants. Get more 5-star reviews, optimize your Google Business Profile, and outrank competitors — all on autopilot. Free plan available.

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Lumoa logo

Lumoa

Go from customer feedback to action without the guesswork.

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Lumoa is the feedback analytics solution that looks at any interaction with your customers and tells you what to do next to grow your business.

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Prime AI logo

Prime AI

Fit Finder and Visual Search by Prime AI

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Prime AI offers innovative size-fitting tools for fashion e-commerce, enhancing online shopping with personalised fit recommendations and AI Photoshoot tech. Reduce returns, increase conversions, and boost average order values with a suite of tools designed to help you stay ahead of the competition!

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Surveypal logo

Surveypal

AI-based customer service software

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Surveypal is an AI-powered data solution that automatically delivers customer service analytics and insights from Zendesk tickets. Surveypal enables users to create online surveys to collect feedback and data from customers, employees, students, and website visitors.

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ProductMix logo

ProductMix

Product Owners Managers, Product People, Product Designers

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Leanbe is an AI-powered product management software that enables teams to make data-driven decisions from idea collection to announcement implementation. It streamlines the process, aligns teams for continuous growth, and bridges the gap between leaders and users through a single platform.

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Surveyol logo

Surveyol

Online survey and questionnaire creation software

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SurveyOL is an affordable online survey software designed for small businesses and teams. The software includes predefined templates like event feedback, employee satisfaction, and more. SurveyOL now comes with ChatGPT integration to help you create professional surveys effortlessly.

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GetFeedback logo

GetFeedback

Send better surveys. Collect better feedback.

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GetFeedback is easy-to-use online survey software designed to improve response rates.

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Clootrack logo

Clootrack

Intelligent CX Analytics to understand why your NPS drops

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Intelligent CX Analytics to understand why your NPS drops

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licili logo

licili

AI-powered text analysis tool for customer feedback

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licili is an AI-powered text analysis tool that maximizes the value of customer feedback. It features advanced analyses like topic, driver, context, sentiment, and relevance to deeply understand customer preferences. With an intuitive interface and seamless integrations, Licili is essential for enhancing customer satisfaction, solidifying market presence, and fostering product innovation.

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CXone Mpower logo

CXone Mpower

Cloud-based contact center software

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CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

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Elvan logo

Elvan

Customer feedback built for modern products

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Elvan helps modern SaaS and eCommerce teams collect in-product customer feedback using lightweight surveys triggered by real user actions. Get higher response rates, clearer insights, and AI-powered summaries, without long surveys.

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GuestXM logo

GuestXM

Deliver Exceptional Restaurant Experiences at Scale

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Customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

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Tidio logo

Tidio

Aill-in-one customer support software with AI features

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Tidio is a customer support and engagement platform with features like help desk, live chat, chatbots, and AI agents. It's trusted by 300,000 businesses to improve customer satisfaction. Talk to your customers live, automate answers to FAQs, and resolve tickets with Lyro, Tidio's AI agent.

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NiceJob logo

NiceJob

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

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CustomerHero logo

CustomerHero

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

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Responsly logo

Responsly

Grow your business by caring for people

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Customer & Employee experience platform built on a super-powerful survey maker, beautiful forms, and advanced analytics. Responsly believes that customers and employees need equal attention if businesses want to grow. The platform is focusing on delivering best experience for both.

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GatherUp logo

GatherUp

Software to gather, manage, and market customer reviews.

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GatherUp is a cloud-based software designed to help organizations gather, manage, and market customer feedback, online reviews, and testimonials and connect with the target audience.

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XM for Customer Experience logo

XM for Customer Experience

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Feedbackly logo

Feedbackly

All-in-one feedback software

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Launch surveys in almost any channel you can imagine, let the feedback collect for you automatically, take action on your feedback instantly with the help of automation.

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GetMoreReviews logo

GetMoreReviews

Review generation & reputation monitoring tool

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GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

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Sprinklr logo

Sprinklr

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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