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Customer Satisfaction Software - Page 2

149 software options

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Startquestion

4.9
(69)

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

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Wonderflow

5.0
(1)

Unified Voice of the customer analytics

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Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews.

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Qualaroo

4.6
(11)

Powerful Survey And Feedback Management Tool

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Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues.

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Nicereply

4.7
(267)

Customer Satisfaction Survey, Net Promoter Score & CES 2.0

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Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

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Vivantio

4.3
(165)

Flexible Software. Focused Service.

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Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence.

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elevio

4.6
(27)

Self-service support & customer education platform

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Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

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IntouchSurvey

(0)

Survey platform for retail and hospitality sectors

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IntouchSurvey is designed to help businesses across retail, hospitality, grocery, and other sectors conduct electronic surveys for market research. The application enables managers to measure customer satisfaction scores, collect audience feedback, retain existing customers, and track employee productivity.

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Swell

4.9
(142)

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

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Keatext

3.8
(18)

Feedback analysis for customer experience

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Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights

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Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

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Hotjar

4.7
(392)

Behavior Analytics for any business selling online.

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Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience.

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Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

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With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction

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Q One

4.7
(10)

All-in-one market research & consumer insight platform

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Q One is an all-in-one market research and consumer insight platform for multi-channel, multi-currency, and multilingual market research. The cloud-based platform offers a range of tools for research professionals that help increase panel engagement and identify opportunities in the marketplace.

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Genesys Cloud CX

4.2
(116)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation

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Genesys DX

4.4
(26)

AI-powered customer engagement platform

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Genesys DX (formerly Bold360) is the ultimate AI-powered engagement platform helping companies build and nurture customer relationships while delivering better experiences for both customers and the employees serving them.

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Pipefy

4.6
(263)

the Work Management platform

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Pipefy is the Work Management platform that empowers do-ers to organize and control their work in a single place, allowing anyone to streamline and automate any process on their own.

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Nextiva

4.2
(180)

Simplifying Business Communication

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Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

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SurveyMonkey

4.6
(8,3k)

A market-leading survey platform.

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Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

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Trustpilot

4.5
(591)

Customer review management platform for online businesses

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Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more

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Preferred Patron Loyalty

4.9
(83)

Loyalty marketing and gift card management

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Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

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Grab Your Reviews

5.0
(10)

Reputation management software for handling customer reviews

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Grab Your Reviews is a reputation management software designed to help businesses collect, handle, and share clients’ reviews across corporate websites and social media platforms. Managers can respond to reviews using the command center and receive alerts about new feedback.

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LiaCX

4.6
(10)

Close the loop on every customer interaction.

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LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational data. Drive change, increase efficiency, improve business outcomes.

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Clickatell

5.0
(2)

Clickatell powers chat commerce.

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Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. Clickatell is powering the digital commerce transformation.

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ReviewPro for Restaurants

3.5
(4)

Reputation management software for handling guest reviews

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ReviewPro is a reputation management software designed to help businesses in the hospitality industry handle client feedback and communications, surveys, reviews, maintenance cases, guest profiles, and more. Restaurants can use sentiment analysis to identify negative or positive mentions.

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Crowdtech

5.0
(1)

Market research solution for organizations

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Crowdtech is a cloud-based market research suite designed to help organizations collect customer insights through surveys, polls, diary studies, bulletin boards, and chats. Key features include community setup, remote access, email templates, questionnaires, and survey creation and execution.

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