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Customer Satisfaction Software - Page 10
Last updated: January 2025
342 software options
Sponsored
FCI CCM is redefining Customer Experience Management across Banking, Insurance, Telecom, Healthcare, and Utilities. Overcome your business communication challenges with our CCM SaaS and enhance your customer experience by taking your customer engagement to the next level.
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QUALITYWEB 360 is a modular, all in one document process management tool that helps companies organize all information and documentation, and ensure compliance with ISO 9001 and the like. The solution is comprised of 15 modules to help users optimize processes and administer them electronically.
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We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer satisfaction scores to intelligently identify your unhappy customers and increase customer retention.
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CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more
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Dynata Insights Platform is a customer satisfaction software designed to help market researchers manage data sharing and delivery operations. Key features include brand health monitoring, market segmentation, third-party sample augmentation, content organization, and data processing.
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Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews.
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Surveyed is an AI-based video survey software that allows businesses to create surveys with video and text responses to gain valuable feedback from customers. It utilizes AI to analyze responses and generate insights on customer preferences to improve products and services. The software provides pre-made templates and a dashboard to view results.
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justLikeAPI is an advanced data crawling API service that enables companies to perform actions on technically most complicated sites (i.e. social networks, review sites).
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Truecaller for Business Verified Caller ID is a feature that helps businesses increase their visibility and credibility with customers. By verifying their phone number, businesses can display their company name and logo when making calls, building trust, and improving customer relationships.
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Gather instant, actionable feedback from your customers or staff with Surveyapp’s user-friendly surveys, conducted in-person using a tablet, or a survey kiosk or over the web and by email.
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Drag’n Survey is a cloud-based survey creation tool that allows businesses to create, distribute, and analyze online surveys in order to gather feedback from customers, employees, and other participants. It can be used for market research, sentiment analysis, training, and more.
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A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
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UserReport is an online survey & feedback management platform with which enterprises can collect visitor data & gather ideas for website improvements easily
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ProdCamp is a user feedback management platform to help businesses build features that customers actually need and convert feedback into revenue.
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Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior & gain visibility into improvement opportunities.
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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.
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Tatvam is a must-have tool for attractions like museums, theme parks, zoos, and aquariums and flexible enough for restaurants and professional sports. It helps you analyze customer feedback and gain valuable insights to improve the visitor experience. Monitor & enhance your business with Tatvam now.
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Reputation management software for handling guest reviews
Shiji ReviewPro is a reputation management software designed to help businesses in the hospitality industry handle client feedback and communications, surveys, reviews, maintenance cases, guest profiles, and more. Restaurants can use sentiment analysis to identify negative or positive mentions.
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Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.
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Preferrd is a reviews management platform providing cloud-based reviews management software for professional services. With full Google review integration companies use Preferrd to build trust and increase sales by collecting, managing and showcasing reviews.
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Reva is a cloud-based customer satisfaction solution that helps small to large vacation rentals, hotels, and other hospitality businesses track and manage guest reviews on a centralized interface. The platform aggregates reviews across multiple channels and helps identify operational improvements for traffic, bookings, and revenue. Additionally, Reva provides a variety of features including artificial intelligence (AI), brand reputation management, reporting, feedback analysis, and more.
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ProductHQ simplifies the process, starting from idea collection through product roadmap organization and concluding with feature promotion.
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SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. They offer a variety of services, including consulting, survey creation, and data analysis. They work with businesses of all sizes and in a variety of industries.
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Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage and answer the toughest support challenges.
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Raaft is a cloud-based customer satisfaction solution that helps businesses manage product feedback, cancellation flows, customer data, and more. The platform offers various functions such as consumer responses, real-time data analysis, and APIs. It also facilitates third-party integration with various applications including Stripe, Recurly, and Braintree.
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