SmartKarrot Pricing, Features, Reviews & Comparison of Alternatives

SmartKarrot

Comprehensive Product and Customer Success Platform

4.5/5 (8 reviews)

SmartKarrot overview

SmartKarrot is used by organizations to increase customer lifetime value and experience by increasing product adoption and driving customer success initiatives. From personalized product on-boarding and guidance to monitoring account health and automating actions - SmartKarrot provides a well-connected set of features to create and manage your product's digital touchpoints.
www.smartkarrot.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, India

Supported languages

English
SmartKarrot screenshot: SmartKarrot analytics dashboardSmartKarrot - Product Analytics through simple SDK integrationSmartKarrot screenshot: SmartKarrot activity dashboardSmartKarrot screenshot: SmartKarrot survey creationSmartKarrot screenshot: SmartKarrot user segmentation

SmartKarrot reviews

Excellent
4

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.1
  4.6
srikant chellappa

Brilliant blend of analytics and insights with action for customer retention and growth

Used weekly for 6-12 months
Reviewed 2019-10-10
Review Source: Capterra

Pros
Smart Karrot platform is unique in that, it helps in capturing and tracking user behaviors based on events and that can trigger personalized communication to the targeted audience. These can be easily be customized as well. In addition, the product also has built in survey tools!

Cons
The implementation is not a cut and paste script but more elaborate SDK based deep integration. While that can take several weeks the insights are much more richer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amit Singh

Great combination of analytics and automated actions on one platform.

Used daily for less than 6 months
Reviewed 2019-10-17
Review Source: Capterra

Easy to use platform with very nice UI. The bird’s eye view with the ability to drill down as required has helped both our Customer Success and Product development teams about the feature usage based on relevant levels of engagement.

Pros
The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.

Cons
The complexity of the platform does require our team to spend time to start using the platform effectively. However, the onboarding team ensures they are with us every step of the way to make this experience great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ananthakrishnan G

SmartKarrot - A users perspective

Used daily for free trial
Reviewed 2019-10-07
Review Source: Capterra

Extremely professional team, ever-ready to receive feedback and act upon them.

Pros
Frugal implementation, directed towards B2B enterprise applications, has elements of gamification embedded,

Cons
Still in Beta stage, needs to tested to gauge stability.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kamal Nath Mudigati

Easy to integrate and easy to use

Used daily for less than 6 months
Reviewed 2019-10-14
Review Source: Capterra

Pros
The dashboards with ability to drill down and information about each app usage helps various teams within the organization work in sync rather than independently trying different things. Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

Cons
The performance of the admin portal can be made better

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Kingson Maibam

Insights that help the product team

Used occasionally for less than 6 months
Reviewed 2019-10-18
Review Source: Capterra

We are able to improve our product since we have an understanding of what our customers’ want and that in turn increases the adoption.

Pros
The fact that we are able to monitor the usage of our product features and drill it down by each customer at a feature level is very useful. It helps engage or support our customers’ as and when required. Through the pulse survey we understand more about our customers’ experience and are able to plan our product road-map.

Cons
I’d love to be able to integrate many of the other tools that we use which I currently can’t. However, it’s great that the SmartKarrot team has it in their road-map.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SmartKarrot pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact SmartKarrot for a personalized price quote.

SmartKarrot features

API
Custom Fields
Customer Database
Customizable Branding
Customizable Templates
Real Time Data

Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
CRM Integration (129 other apps)
Calendar Management (180 other apps)
Customizable Reporting (158 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Additional information for SmartKarrot

Key features of SmartKarrot

  • Account Alerts
  • Churn Management
  • Community Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Multi-Channel Data Collection
  • Survey/Poll Management
  • Usage Tracking/Analytics
  • Video Content
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Benefits

- Track Customer Behavior Analytics
- Send Personalized and Contextual messages
- Monitor Customer Account Health
- Trigger Automated Actions