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Intelligent Customer Success & Account Management

(2)

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SmartKarrot Pricing, Features, Reviews and Alternatives

SmartKarrot FAQs

Q. What type of pricing plans does SmartKarrot offer?

SmartKarrot has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of SmartKarrot?

SmartKarrot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does SmartKarrot support?

SmartKarrot supports the following languages:
English


Q. Does SmartKarrot offer an API?

Yes, SmartKarrot has an API available for use.


Q. What other apps does SmartKarrot integrate with?

SmartKarrot integrates with the following applications:
Microsoft Outlook, Jira, Gmail, Amazon EC2, Freshdesk, Stripe, Salesforce Sales Cloud, Slack, Stripe Billing, Amazon Cloud Search, Asana, HubSpot CRM, Microsoft Word, Microsoft Excel


Q. What level of support does SmartKarrot offer?

SmartKarrot offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base, Phone Support

SmartKarrot product overview

What is SmartKarrot?

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).

Key benefits of using SmartKarrot

*Built on a foundation of Augmented Intelligence (Great for the Future)
* Intense focus on Automation & Efficiency (Great for Scale)
* New Age Design with a Product Led Growth mindset (Great for Users)
* Unlimited user packages to enable our clients to become Customer Centric (Great for Alignment)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

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SmartKarrot logo

SmartKarrot

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Starting from

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Free plan
Free trial
Pricing range

Starting from

14

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
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Why am I seeing this?

SmartKarrot pricing information

Value for money

4.3

/5

37

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SmartKarrot features

Functionality

4.3

/5

37

Total features

68

7 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Customizable Branding

Functionality contenders

SmartKarrot users reviews

Overall Rating

4.3

/5

37

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.32/10
Rating distribution

5

4

3

2

1

14

20

3

0

0

Pros
SM is a product with great potential, it will greatly help customer success and business analysis if implemented properly. Their people are smart and supportive, super professional.
SM team is super supportive and helpful. They have a strong team to implement the product.
The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.
Cons
There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.
The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.
The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.

Overall rating contenders

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Vanshaj D.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A customer focused team

Reviewed 7 months ago
Pros

We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most.

Cons

Absence of pre-made/canned training materials.

SB
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Syrine B.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great product, Amazing Team!

Reviewed a year ago

I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains.

Pros

The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in!

Cons

Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder.

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SmartKarrot

Reviewed 2 years ago

The overall experience has been good largely because of the SmartKarrot customer success team (Snigdha and others). The product has had many issues but the willingness of the customer success team to help us get the right value has been the key differentiator and the reason for us continuing the partnership. Also, the product has become a bit stable in the last few days. Hoping to extract more value from the platform in the coming days.

Pros

The platform has all the key features that we need to have visibility into our customer health , the custom reports created for us have been really helpful to share updates with the leadership team on account health

Cons

Product stability UI/UX (it doesn't look like an elite product)

HT
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Harith T.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The experience goes beyond the product!

Reviewed a year ago
Pros

My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent! The product is very user-friendly and is filled with many features that companies, especially in the B2B SaaS industry, can use to enhance Customer Success! From what I have used so far, Product Console and Success Plays are my favorite features, and I can't wait to explore more features. I feel that...

Cons

Nothing. I was first of the opinion that the cost of the product is a little high, but three months into working with the team, I understand why. One is not just paying for the product but also for top-class service.

BM
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Brad M.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SmartKarrot

Reviewed 2 years ago

I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry.

Pros

The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly.

Cons

The way that roles are assigned makes collaborating with multiple team members on an account harder.

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