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Customer Satisfaction Software - Page 5

149 software options

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ManageEngine SupportCenter Plus

4.2
(11)

Web based customer support

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SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more

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ProProfs Survey Maker

5.0
(5)

Survey & Feedback Software to Collect Customer Insights

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ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Create surveys easily, customize it based on your requirements or choose free our in built templates.

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RepuGen

4.3
(9)

Healthcare reputation & review management software

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RepuGen is a cloud-based healthcare reputation management software which monitors patient satisfaction, automates feedback collection, tracks trends, and more

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doopoll

4.7
(6)

Create brilliant surveys with zero fuss.

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Take the stress out of creating surveys.

doopoll is an easy-to-use survey platform, that saves you time and effort by helping you to create brilliant surveys, with zero fuss.

Create, share, present, and analyse your surveys in just a few clicks. We've made every feature a breeze to use.

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ClickDesk

3.7
(18)

Live chat for customer support

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ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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Stames

4.8
(5)

Cloud-based customer support & team communication software

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Stames is a cloud-based customer support software designed to help businesses handle customer queries, complaints, requests, and other assistance requirements. It enables professionals to engage with customers across multiple communication channels via ticketing, live chat, email, social media integrations, and more.

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Kilterly

5.0
(4)

Customer Success Software

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Kilterly is a customer success software which helps businesses of all sizes manage & maintain customer engagement & loyalty with centralized data insight & automated communication tools such as onboarding & retention campaigns, surveys, and scoring alerts.

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Leapchat

5.0
(4)

Customer experience management for retail & service chains

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ServiceDock helps multi-unit businesses like retail chains & restaurant groups monitor and improve the customer experience in their stores. Capture more feedback via our messaging-based surveys, get insights instantly in our live dashboard and retain more customers by following up in real-time.

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Stella Connect

5.0
(4)

Customer feedback, coaching, and QA for customer support.

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Stella Connect by Medallia is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

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StoryTap

5.0
(4)

Turn Browsing Into Buying

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StoryTap helps you collect, curate, and distribute authentic video experiences at scale to drive awareness, engagement, and sales.

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nixi1

5.0
(4)

Chat management tool for contact centers & travel agencies

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nixi1 is a chat management software designed to help contact centers, travel agencies, and small businesses handle customer interactions from various channels including WhatsApp, SMS, Telegram, and Facebook Messenger on a centralized platform.

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CX Social

4.0
(8)

Customer Engagement & Insights for Social Brands

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CX Social from Clarabridge - formerly Engagor - is a customer engagement and insights platform for social brands and enterprises

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Promoter Ninja

4.8
(4)

Send Net Promoter Score (NPS) surveys to customers

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Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email

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MyFeelBack

5.0
(3)

Turn customer feedback into business opportunities

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MyFeelBack helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.

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Antlere

4.7
(3)

Multi-channel Net Promoter Score (NPS) survey software

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Antlere is an online Net Promoter Score (NPS) survey software that gathers & decodes NPS feedback from multiple platforms to measure & improve customer loyalty

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Gnatta

4.7
(3)

Customer engagement tool for omnichannel communication

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Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

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QUALITYWEB 360

4.7
(3)

Organize documents & information according to IS0 9001

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QUALITYWEB 360 is a modular, all in one document process management tool that helps companies organize all information and documentation, and ensure compliance with ISO 9001 and the like. The solution is comprised of 15 modules to help users optimize processes and administer them electronically.

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Get Satisfaction

4.3
(4)

Drive Customer Engagement

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Get Satisfaction is a cloud collaboration software that helps build online communities, increase revenue, improve customer satisfaction and engagement, structure ideas to build better products and reduce support costs. It focuses on outcomes in order to create value for both company and customers.

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Client Heartbeat

3.7
(6)

Track customer satisfaction to know their contentment level.

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We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer satisfaction scores to intelligently identify your unhappy customers and increase customer retention.

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RingCentral Engage Digital

5.0
(2)

Unified management tool for customer service conversations

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RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.

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SatisMeter

5.0
(2)

In-app feedback platform for collecting NPS data

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SatisMeter is an in-app feedback solution that collects NPS data based on distinc usage patterns from web and mobile apps, as well as email

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Survey Analytics

5.0
(2)

Enterprise customer research platform

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Survey Analytics helps companies listen. Our interconnected and scalable suite of powerful tools allow you to collect 360 feedback both internally and externally. We also offer great developer tools such as an API and SDK for full integration to meet the needs of your custom environment.

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UserReport

4.5
(2)

Online survey & feedback management platform

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UserReport is an online survey & feedback management platform with which enterprises can collect visitor data & gather ideas for website improvements easily

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Vocally

4.5
(2)

Feedback capture and analysis solution

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Vocally by Docsie is a feedback management solution, which helps organizations manage user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior & gain visibility into improvement opportunities.

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iPerceptions

4.5
(2)

A global leader in Voice of the Customer (VoC) solutions

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iPerceptions is a leading digital customer research company that extends the value of Voice of the Customer beyond measuring the past, to recognizing visitors’ intentions in real-time for personalized experiences. With over 100M voice of customer datapoints collected every year across 1,200 brands and in 35 languages in over 80 countries, iPerceptions is the trusted research solution of customer centric organizations.

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