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Qualaroo Pricing, Features, Reviews and Alternatives

Qualaroo product overview

Price starts from

$

100

/momonth
Per Feature

What is Qualaroo?

Qualaroo is a cloud-based customer feedback tool with the power to collect, analyze and store the feedback data under one roof.

Key benefits of using Qualaroo

  • Target website visitors at the optimal time with questions prompted by variables such as time on page, referring search term, number of visits, or items in the shopping cart.

  • Exit surveys help you to discover the reason why users are't converting on certain pages, are abandoning shopping carts, or aren't engaging with downloads.

  • Use skip logic to tailor the flow of your surveys to the user, adding or removing questions based on the type of response given.

  • Use your own questions or choose from Qualaroo's series of best practice questions and surveys.

  • Customize your surveys with your own logo and colors to reflect your branding.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    In Person
    Documentation
    Live Online
    Videos

    Qualaroo pricing information

    Value for money

    4.6

    /5

    16

    Price starts from

    $

    100

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Qualaroo features

    Functionality

    4.4

    /5

    16
    Total Features67 9 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Email Marketing
    Data Import/Export

    Functionality contenders

    Qualaroo users reviews

    Overall rating

    4.8

    /5

    16

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.2/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    4

    0

    0

    0

    Pros
    Great targeting options (if you know which users you want to ask). White-labeling: our users felt that our product was asking them questions, not a third-party software.

    AN

    Amod N.

    The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.

    AW

    Aaron W.

    Extremely useful and user friendly customer feedback tool.

    AU

    Aniket U.

    Cons
    By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase.

    AU

    Aniket U.

    The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

    AW

    Aaron W.

    Currently, there is no option to clone desktop nudges to mobile nudges.

    Saumya S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Honest Qualaroo Review

    Reviewed 3 months ago

    I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

    Pros

    Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.

    Cons

    The visuals on the dashboard should be worked on.

    Vendor response

    Thanks for sharing your review on Qualaroo

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great templates to survey customers from the get-go.

    Reviewed 5 months ago

    My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

    Pros

    With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.

    Cons

    I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

    Vendor response

    Thanks for sharing your views on Qualaroo.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Decent user and customer feedback tool

    Reviewed 3 years ago

    Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

    Pros

    Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

    Cons

    1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Best alternative in VOC softwares

    Reviewed a year ago

    I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

    Pros

    Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

    Cons

    Some pricing tiers are a little bit high for my main market (Spain)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Easy to use for collecting real-time feedback with sentiment analysis

    Reviewed 5 months ago

    Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing.

    Pros

    Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away.

    Cons

    The price of the tool is a bit on the higher side.

    Vendor response

    Thanks for sharing your review on Qualaroo.

    Qualaroo FAQs and common questions

    Qualaroo has the following pricing plans:
    Starting from: $100.00/month
    Pricing model: Subscription
    Free Trial: Available


    Qualaroo has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Qualaroo supports the following languages:
    English


    Qualaroo supports the following devices:
    Android, iPhone, iPad


    No, Qualaroo does not have an API available.


    Qualaroo integrates with the following applications:
    Google Analytics, SessionCam, Zapier, Tealium IQ, FullStory, Segment, Adobe Analytics, Salesforce Sales Cloud, Slack, Optimizely, Tableau, Kissmetrics, Mailchimp, Marketo Engage, Microsoft Power BI, HubSpot CRM, Oracle Eloqua, Intercom


    Qualaroo offers the following support options:
    Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base

    Most popular Qualaroo comparisons

    QualaroovsSurvicate
    QualaroovsUserVoice

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