Qualaroo Pricing, Features, Reviews & Comparison of Alternatives

Qualaroo

Customer insight surveys and analysis

4.5/5 (6 reviews)

Qualaroo overview

What is Qualaroo?

Qualaroo helps you to build and publish targeted website surveys in order to gather and analyze customer insights. You can push surveys to users at any stage during the customer journey, such as browsing certain product pages or as they exit your site. Variables such as time on page or referral search terms can be used to ask the right question at the right time. The ability to add skip logic to surveys can further customize the experience, tailoring the next question asked based on previous answers.

In addition to building and publishing surveys, Qualaroo also offers reporting and analytics tools to better understand the feedback gathered. The professional and enterprise plans include integrations with marketing, CRMs, analytics, and website optimization tools to further utilize this data. These plans also include surveys optimized for mobile and tablet devices, net promoter score surveys, advanced targeting and segmentation, and more.
qualaroo.com

Pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Qualaroo screenshot: Qualaroo website surveyUnderstanding the Qualaroo Survey EditorQualaroo screenshot: Qualaroo dashboard

Qualaroo reviews

Excellent
3

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.2
  4.8
  4.4
Jordi Ordóñez

Best alternative in VOC softwares

Used monthly for 1-2 years
Reviewed 2020-07-16
Review Source: Capterra

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Pros
Most of all, I've used the NPS score and the ecommerce CRO solutions. It's really easy to set-up compared to other tools and you don't need any programming skills

Cons
Some pricing tiers are a little bit high for my main market (Spain)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aaron Whyte

Valuable Insight and Tangible Results

Used occasionally for 6-12 months
Reviewed 2017-08-23
Review Source: Capterra

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Pros
The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business. The on-board process was great and the team worked hard to create a specific integration to meet our business needs

Cons
The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Decent user and customer feedback tool

Used weekly for 6-12 months
Reviewed 2018-11-07
Review Source: Capterra

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Pros
Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Cons
1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Natalie Barbour

A+ Customer Service

Reviewed 2016-06-02
Review Source: Capterra

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable! A friendly, informative, and helpful team that seems to truly believe in their product and care about their customers.

Rating breakdown

Ease of use
Customer support

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Gerrit Seul

Quick insights with an easy to use tool... Great!

Used monthly for 1-2 years
Reviewed 2017-08-28
Review Source: Capterra

Pros
flexibility, usability, the speed we can generate insights and test the improvements again with our customers

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Qualaroo pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
View Pricing Plans

A 14-day free trial is available, after which basic plans start at $99/month.

Qualaroo features

API
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Social Media Integration (193 other apps)

Videos and tutorials

Additional information for Qualaroo

Key features of Qualaroo

  • Targeted questions
  • Skip logic
  • Customization tools
  • Mobile device optimized feedback
  • Net promoter score surveys
  • CSV response export
  • Customizable message screen
  • Email collector overlay
  • Call to action overlay
  • Ability to redirect to URL
  • Geographic targeting
  • Analytics integrations
  • Branching
  • Lead gen forms
  • Sentiment analysis (IBM Watson)
  • Marketo, Salesforce, HubSpot & Optimizely integrations
  • Exit surveys, email surveys, link surveys
  • Question library
  • Reporting & design API
  • Surveys & feedback
  • Reporting dashboard
  • Geo & event targeting
  • Advanced targeting
View All Features

Benefits

Target website visitors at the optimal time with questions prompted by variables such as time on page, referring search term, number of visits, or items in the shopping cart.

Exit surveys help you to discover the reason why users are't converting on certain pages, are abandoning shopping carts, or aren't engaging with downloads.

Use skip logic to tailor the flow of your surveys to the user, adding or removing questions based on the type of response given.

Use your own questions or choose from Qualaroo's series of best practice questions and surveys.

Customize your surveys with your own logo and colors to reflect your branding.