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Customer Satisfaction Software - Page 6

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YouGov Surveys: Self-serve logo
4.4
25

Survey and polling software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.1
Pros and Cons from YouGov Surveys: Self-serve users   
avatar
+7
Is a good research site, where I use it for a long time, I love its easy language and layout. Super indicate for those who want to work answering surveys.
I hate how long it takes to get payouts. It's low paying for each poll.
I like the seriousness of the company, at the end of every survey they show you a summary of all the points you have earned. The surveys are usually fast, clear and technically stable.
Sometimes I completed a whole survey and get to the end and don’t receive any incentive for my time. It’s very frustrating but on the back end, I understand that glitches happen.
I am able to ask quality questions and get great market research information using this excel software. Ve answered many of the surveys from here.
That it took all my time because I wanted all the giddy cards to be mine.
I love the fact that you can do daily polls and earn money in just a few minutes each day and that your opinion might make a difference.
I don't like the fact that there are few surveys, so the amount of points grows slowly, and the fact that the surveys stay little time on the platform.
The best thing about this platform is that as soon as you sign up, you will earn points. Payment is made from 18000 points, payment is in real currency.
YouGov application is a very good source to earn money.
Is a good research site, where I use it for a long time, I love its easy language and layout. Super indicate for those who want to work answering surveys.
I hate how long it takes to get payouts. It's low paying for each poll.
I like the seriousness of the company, at the end of every survey they show you a summary of all the points you have earned. The surveys are usually fast, clear and technically stable.
Sometimes I completed a whole survey and get to the end and don’t receive any incentive for my time. It’s very frustrating but on the back end, I understand that glitches happen.
I am able to ask quality questions and get great market research information using this excel software. Ve answered many of the surveys from here.
That it took all my time because I wanted all the giddy cards to be mine.
I love the fact that you can do daily polls and earn money in just a few minutes each day and that your opinion might make a difference.
I don't like the fact that there are few surveys, so the amount of points grows slowly, and the fact that the surveys stay little time on the platform.
The best thing about this platform is that as soon as you sign up, you will earn points. Payment is made from 18000 points, payment is in real currency.
YouGov application is a very good source to earn money.
Is a good research site, where I use it for a long time, I love its easy language and layout. Super indicate for those who want to work answering surveys.
I hate how long it takes to get payouts. It's low paying for each poll.
I like the seriousness of the company, at the end of every survey they show you a summary of all the points you have earned. The surveys are usually fast, clear and technically stable.
Sometimes I completed a whole survey and get to the end and don’t receive any incentive for my time. It’s very frustrating but on the back end, I understand that glitches happen.
I am able to ask quality questions and get great market research information using this excel software. Ve answered many of the surveys from here.
That it took all my time because I wanted all the giddy cards to be mine.
I love the fact that you can do daily polls and earn money in just a few minutes each day and that your opinion might make a difference.
I don't like the fact that there are few surveys, so the amount of points grows slowly, and the fact that the surveys stay little time on the platform.
The best thing about this platform is that as soon as you sign up, you will earn points. Payment is made from 18000 points, payment is in real currency.
YouGov application is a very good source to earn money.
Wiremo logo
4.7
16

Wiremo: Grow Your Brand with AI-Powered Review Management.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Wiremo users   
+11
They make it easy to automate the the whole process of email outreach. You can even reward loyal customers automatically with promos and coupons.
On my website this became an issue because the fonts were not easy to read. It was odd because some fonts you can edit, while others you can't.
Wiremo is the perfect solution for all your product reviews needs. It will help you collect reviews automatically.
At $20/month for the lowest tier membership, you are already paying for the email feature built into Wiremo. So if that's not something you need, then I would look elsewhere.
Wiremo is an easy way to keep your website up-to-date with content that matters to potential customers in their area while you're focused on what's important: running your business.
There's a lag for the reviews to load when landing on each product page.
Great App - looks great on our website and the customers love it.
This is why I ended up switching to a cheaper alternative. The other unfortunate aspect of their web widget is that you can't edit the color of certain "gray" fonts.
The reviews module was very customizable and quick to get going. I haven't had any issues but when I have needed customer service help it has been positive experiences.
Looks great on our website and integrates seamlessly.
My experience with Wiremo has been a breeze. They have great communication skills and quick responses to support requests.
I ended up switching over to the Elfsight review widget app (also the maps and pricing widgets) and have been very happy with the price, functionality, and customization offered.
Great platform...if you need email integration for reviews.
Wiremo is well priced, styled, and easy customizable.
They make it easy to automate the the whole process of email outreach. You can even reward loyal customers automatically with promos and coupons.
On my website this became an issue because the fonts were not easy to read. It was odd because some fonts you can edit, while others you can't.
Wiremo is the perfect solution for all your product reviews needs. It will help you collect reviews automatically.
At $20/month for the lowest tier membership, you are already paying for the email feature built into Wiremo. So if that's not something you need, then I would look elsewhere.
Wiremo is an easy way to keep your website up-to-date with content that matters to potential customers in their area while you're focused on what's important: running your business.
There's a lag for the reviews to load when landing on each product page.
Great App - looks great on our website and the customers love it.
This is why I ended up switching to a cheaper alternative. The other unfortunate aspect of their web widget is that you can't edit the color of certain "gray" fonts.
The reviews module was very customizable and quick to get going. I haven't had any issues but when I have needed customer service help it has been positive experiences.
Looks great on our website and integrates seamlessly.
My experience with Wiremo has been a breeze. They have great communication skills and quick responses to support requests.
I ended up switching over to the Elfsight review widget app (also the maps and pricing widgets) and have been very happy with the price, functionality, and customization offered.
Great platform...if you need email integration for reviews.
Wiremo is well priced, styled, and easy customizable.
They make it easy to automate the the whole process of email outreach. You can even reward loyal customers automatically with promos and coupons.
On my website this became an issue because the fonts were not easy to read. It was odd because some fonts you can edit, while others you can't.
Wiremo is the perfect solution for all your product reviews needs. It will help you collect reviews automatically.
At $20/month for the lowest tier membership, you are already paying for the email feature built into Wiremo. So if that's not something you need, then I would look elsewhere.
Wiremo is an easy way to keep your website up-to-date with content that matters to potential customers in their area while you're focused on what's important: running your business.
There's a lag for the reviews to load when landing on each product page.
Great App - looks great on our website and the customers love it.
This is why I ended up switching to a cheaper alternative. The other unfortunate aspect of their web widget is that you can't edit the color of certain "gray" fonts.
The reviews module was very customizable and quick to get going. I haven't had any issues but when I have needed customer service help it has been positive experiences.
Looks great on our website and integrates seamlessly.
My experience with Wiremo has been a breeze. They have great communication skills and quick responses to support requests.
I ended up switching over to the Elfsight review widget app (also the maps and pricing widgets) and have been very happy with the price, functionality, and customization offered.
Great platform...if you need email integration for reviews.
Wiremo is well priced, styled, and easy customizable.
Heyday logo
4.6
17

The #1 AI-powered customer messaging platform for retailers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.2
    Customer support
    4.9
Pros and Cons from Heyday users   
+11
An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
It is not fast enough, that little seconds wasted for loadig the pages.
Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.
Bot not always relevant. Reporting very limited for now: can't extract google sheets, can't compare data easily etc.
When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened.
Dashboard could be a bit more user-friendly, but overall there's not much reason to complain.
User friendly, effective, an amazing extension of our business.
Difficulty finding contacts and not being able to open stories.
We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.
It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule.
Heyday allows us to offer a modern way to create member accounts by connecting to our APIs. For the user the first experience they have with Decathlon is friendly, intuitive and modern.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases.
Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.
That it's easy to use on a daily basis. No training is required, really intuitive.
An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
It is not fast enough, that little seconds wasted for loadig the pages.
Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.
Bot not always relevant. Reporting very limited for now: can't extract google sheets, can't compare data easily etc.
When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened.
Dashboard could be a bit more user-friendly, but overall there's not much reason to complain.
User friendly, effective, an amazing extension of our business.
Difficulty finding contacts and not being able to open stories.
We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.
It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule.
Heyday allows us to offer a modern way to create member accounts by connecting to our APIs. For the user the first experience they have with Decathlon is friendly, intuitive and modern.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases.
Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.
That it's easy to use on a daily basis. No training is required, really intuitive.
An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
It is not fast enough, that little seconds wasted for loadig the pages.
Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.
Bot not always relevant. Reporting very limited for now: can't extract google sheets, can't compare data easily etc.
When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened.
Dashboard could be a bit more user-friendly, but overall there's not much reason to complain.
User friendly, effective, an amazing extension of our business.
Difficulty finding contacts and not being able to open stories.
We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.
It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule.
Heyday allows us to offer a modern way to create member accounts by connecting to our APIs. For the user the first experience they have with Decathlon is friendly, intuitive and modern.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases.
Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.
That it's easy to use on a daily basis. No training is required, really intuitive.
allswers logo
4.9
12

Customer and employee engagement platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.6
    Customer support
    4.7
Pros and Cons from allswers users   
No pros & cons found
eContact logo
5.0
11

Make Every Contact Count, Actionable and Optimized

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    5.0
    Features
    4.8
    Customer support
    5.0
Pros and Cons from eContact users   
No pros & cons found
StoryTap logo
5.0
11

StoryTap is the leader in story-led video automation.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.9
    Features
    4.6
    Customer support
    4.9
Pros and Cons from StoryTap users   
No pros & cons found
XEBO.ai logo
4.5
18

Cloud-based Feedback Management Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.8
Pros and Cons from XEBO.ai users   
+11
It was a very good experience, the staff is very helpful, and it is very good as a DIY platform.
There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do.
I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.
Measurement of voice of customer with real time reporting and closing the loop for unhappy customers.
I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet.
The major pain point they have solved is getting survey data and it's analysis in a cost-effective way.
Amazing Analytics dashboard- The details on analytics part is all you need.
If I had to say one thing, it would be that they aren't marketing themselves well. Otherwise we would have heard about them sooner.
It is the best web application to analyze and understand why things are happening and what to do about it. It provides a medium to automate actions.
It is very professional and easy to use. It is also really useful when recording mystery shoppers experience.
The analytical engine and the visual user interface is so helpful in deriving results form the users you want the survey to be filled in.
Simplistic DIY Platform, Great Customer Service.
We found some but they were too expensive. This really is cost effective and value for money.
They provide a survey tools which can provide you with real-time analysis and report at a competitive prices.
It was a very good experience, the staff is very helpful, and it is very good as a DIY platform.
There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do.
I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.
Measurement of voice of customer with real time reporting and closing the loop for unhappy customers.
I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet.
The major pain point they have solved is getting survey data and it's analysis in a cost-effective way.
Amazing Analytics dashboard- The details on analytics part is all you need.
If I had to say one thing, it would be that they aren't marketing themselves well. Otherwise we would have heard about them sooner.
It is the best web application to analyze and understand why things are happening and what to do about it. It provides a medium to automate actions.
It is very professional and easy to use. It is also really useful when recording mystery shoppers experience.
The analytical engine and the visual user interface is so helpful in deriving results form the users you want the survey to be filled in.
Simplistic DIY Platform, Great Customer Service.
We found some but they were too expensive. This really is cost effective and value for money.
They provide a survey tools which can provide you with real-time analysis and report at a competitive prices.
It was a very good experience, the staff is very helpful, and it is very good as a DIY platform.
There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do.
I liked the most about the website that it is very simple to develop a survey link, download the data and even visually it is very good.
Measurement of voice of customer with real time reporting and closing the loop for unhappy customers.
I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet.
The major pain point they have solved is getting survey data and it's analysis in a cost-effective way.
Amazing Analytics dashboard- The details on analytics part is all you need.
If I had to say one thing, it would be that they aren't marketing themselves well. Otherwise we would have heard about them sooner.
It is the best web application to analyze and understand why things are happening and what to do about it. It provides a medium to automate actions.
It is very professional and easy to use. It is also really useful when recording mystery shoppers experience.
The analytical engine and the visual user interface is so helpful in deriving results form the users you want the survey to be filled in.
Simplistic DIY Platform, Great Customer Service.
We found some but they were too expensive. This really is cost effective and value for money.
They provide a survey tools which can provide you with real-time analysis and report at a competitive prices.
ProProfs Survey Maker logo
4.8
12

Survey & Feedback Software to Collect Customer Insights

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ProProfs Survey Maker users   
avatar
avatar
avatar
+10
We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
There’s nothing to really point out as being something I disliked.
We want to congratulate the team for developing such a great tool.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.
Our team hasn’t faced any challenges so far using this tool.
I like the features it offers and ease of use.
The best part of the software is the reasonable cost.
I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey.
The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement.
Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning.
ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions.
A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes.
We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
There’s nothing to really point out as being something I disliked.
We want to congratulate the team for developing such a great tool.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.
Our team hasn’t faced any challenges so far using this tool.
I like the features it offers and ease of use.
The best part of the software is the reasonable cost.
I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey.
The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement.
Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning.
ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions.
A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes.
We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees.
There’s nothing to really point out as being something I disliked.
We want to congratulate the team for developing such a great tool.
It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue.
I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily.
Our team hasn’t faced any challenges so far using this tool.
I like the features it offers and ease of use.
The best part of the software is the reasonable cost.
I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey.
The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement.
Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning.
ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions.
A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes.
AirVote logo
4.9
11

QR smileys to monitor service levels in public restrooms

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.8
    Customer support
    5.0
Pros and Cons from AirVote users   
+5
We have had a good experience with responsive customer service and follow through on promises/commitment.
Difficult to set up and monitor for a company where the stickers are in different locations regularly.
Amazing, very good customer support and no real issues with the product yet.
The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up.
Ease of use and it does exactly what they shared when introducing and promoting the software.
Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.
We have had a good experience with responsive customer service and follow through on promises/commitment.
Difficult to set up and monitor for a company where the stickers are in different locations regularly.
Amazing, very good customer support and no real issues with the product yet.
The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up.
Ease of use and it does exactly what they shared when introducing and promoting the software.
Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.
We have had a good experience with responsive customer service and follow through on promises/commitment.
Difficult to set up and monitor for a company where the stickers are in different locations regularly.
Amazing, very good customer support and no real issues with the product yet.
The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up.
Ease of use and it does exactly what they shared when introducing and promoting the software.
Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.
I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.
By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user.
Surveypal logo
4.4
19

AI-based customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.3
Pros and Cons from Surveypal users   
avatar
avatar
+11
Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier.
Sometimes creating the survey can be difficult with the interface glitches.
Clean design, responsive support team, easy to build surveys, works with Zapier.
Reports' content and structure is very limited.
Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus.
However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data.