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Customer Success
Page 3

Customer Success Software with Knowledge Base Management (2026) - Page 3

Last updated: April 2026

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Features

Support Ticket Management(35)

Reporting/Analytics(62)

Real-Time Notifications(47)

Knowledge Base Management

Client Portal(24)

Integrated with

Jira(18)

Zoho CRM(10)

Salesforce Sales Cloud(15)

HubSpot CRM(28)

Aircall(8)

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Free(25)

Open Source(2)

Free Trial(41)

One Time License(1)

Subscription(57)

Devices supported

Mac(28)

iPad(26)

Android(27)

Linux(16)

Web-based(66)

iPhone(27)

Windows(29)

Organization types

Small Business(63)

Non Profit(32)

Large Enterprises(54)

Public Administrations(24)

Freelancers(33)

Mid Size Business(62)

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66 software options

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SnapCall

4.8

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Video, Voice calls and Screen Sharing inside the chat.

SnapCall allows voice, video, and screen sharing inside the chat with a client. You don't need a phone number or the use of third-party services. SnapCall is fully integrated into Zendesk, LiveChat, Intercom, Kustomer platforms. Embedding takes one click, without the need to insert html codes.

Read more about SnapCall

Users also considered

Upzelo

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Transform one-time buyers into lifelong customers.

Upzelo helps subscription businesses reduce churn and increase customer success through an increase in customer retention, access to real-time data, customised offers, and feedback.

Read more about Upzelo

Users also considered

Engage 365

4.1

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer loyalty and reward platform

A Microsoft Dynamics 365 based loyalty platform that allows you to deliver great reward programs- Engage365.
Drive lasting customer loyalty with Engage365.

Read more about Engage 365

Users also considered

Microcasting

4.8

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered LMS to create, deliver & scale learning securely.

AI-powered Customer Experience & LMS Platform that helps Customer Success teams scale onboarding, support, and training. Reduce churn, drive adoption, and empower customers with self-service learning and real-time answers.

Read more about Microcasting

Users also considered

Quidget

4.8

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Handle up to 80% of Tier-1 support with AI

Quidget is a flexible, no-code AI agent that handles up to 80% of customer queries instantly. With integrations for Zendesk, Euphoric.ai, and Calendly, plus multi-language support and seamless human handover, Quidget makes fast, reliable customer support easy and scalable.

Read more about Quidget

Users also considered

Bonder

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Instant Support

Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

Users also considered

Gnatta

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer engagement tool for omnichannel communication

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

Read more about Gnatta

Users also considered

Airdesk

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Centralized workspace for all services.

Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place.

Read more about Airdesk

Users also considered

Got It AI

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Conversational AI chatbots for customer support & sales

Got It AI is an enterprise conversational AI platform. The software provides generative AI chatbots with guardrails for customer service, sales operations, and agent assistance. Key features include knowledge retrieval, process guidance, and fact-checking. The solution works across industries like financial services, insurance, and manufacturing.

Read more about Got It AI

Users also considered

SAAS First

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-Driven Chatbot Transforming Your Customer Support

Milly by SAAS First offers AI-driven chatbot services for SaaS SMEs. It learns from your content for accurate responses, provides 24/7 support, reduces team workload, and scales with business growth, driving customer satisfaction and business success.

Read more about SAAS First

Users also considered

Churn Assassin

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Churn prediction system

Churn Assassin is an advanced churn prediction system that helps B2B SaaS companies reduce customer churn by up to 38%. The product offers a two-minute setup process that provides daily automated insights on at-risk customers, allowing companies to take early action and prevent churn. Churn Assassin's machine learning and statistical analysis capabilities analyze customer behavior data to identify reliable churn signals, taking the guesswork out of churn prevention.

Read more about Churn Assassin

Users also considered

Zendo

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Sell & Deliver Services All In One Place

Zendo: all-in-one software streamlining service sales—custom, productized, subscriptions. Boost efficiency via automation, tailored workflows, auto-invoices, & pro Service Catalog. Chat-centric, white-label options. Easy-to-use for thriving businesses.

Read more about Zendo

Users also considered

Turf

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The customer self-service platform for SaaS.

Turf is a customer self-service platform that allows SaaS businesses to create one single meet point with community forums, knowledge bases, help centers, feature requesting & bug reporting, an academy, technical documentation, roadmaps, changelogs, customer feedback management, and more.

Read more about Turf

Users also considered

ReFrame Engage

(0)

Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

Read more about ReFrame Engage

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Read more about SuccessBoard

Users also considered

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