Answerbase Software Pricing & Features

Answerbase

Meet your customers’ and company's information needs

4.8/5 (10 reviews)

Answerbase overview

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.

Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.

Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.

Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.
www.lumincreative.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Spanish
Answerbase screenshot: Angie's List Answers - http://answers.angieslist.com/Answerbase screenshot: E-Commcerce ModuleAnswerbase screenshot: Customer Example - http://www.bettycrocker.com/how-to/ask-bettyAnswerbase screenshot: E-Commerce Product Page WidgetAnswerbase screenshot: Admin/Moderator "My Work" area for assigned contentAnswerbase screenshot: Robust moderation toolsAnswerbase screenshot: Easy configurationAnswerbase screenshot: ABB Knowledge Store http://www402.abbext.com/Answerbase screenshot: Admin DashboardAnswerbase screenshot: Fully customize our template to your desired look and feelAnswerbase screenshot: Grows a Q&A knowledge base for your productsAnswerbase screenshot: Q&A pops up in a light box and doesn't take customers away from your product pageAnswerbase screenshot: Customize everything about your platform to accomplish any look and feelAnswerbase screenshot: Integration options include widget builders, standard and advanced API's, and Single Sign-OnAnswerbase screenshot: Adjust any setting you need to accomplish your business goalsAnswerbase screenshot: User group management allows you to organize your user and give them the appropriate content access and functional permissions

Answerbase reviews

Excellent
8

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.9
  4.9
Nicolas Becker

Very good Support and easy to use

Reviewed 2016-07-18
Review Source: GetApp

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution- Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)

Read the full review


Answerbase

Meet your customers’ and company's information needs

Joseph Cervantes

Amazing product, strong feature set, great support, affordable

Used daily for 6-12 months
Reviewed 2017-10-19
Review Source: Capterra

Solves major needs in an efficient and cost effective manner.I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

Read the full review


Answerbase

Meet your customers’ and company's information needs

Michelle Nachum

Full featured Q&A community tool

Reviewed 2011-08-18
Review Source: GetApp

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Read the full review


Answerbase

Meet your customers’ and company's information needs

Kady C.

Excellent software with excellent customer service!

Used daily for less than 6 months
Reviewed 2016-07-15
Review Source: Capterra

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.I truly like everything about this software.

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Answerbase

Meet your customers’ and company's information needs

Melissa Donnermeyer

Top notch software from a top-notch company

Used other for 6-12 months
Reviewed 2017-12-01
Review Source: Capterra

The biggest benefit is the ability for customers to self-serve, as well as reporting.The software is extremely customizable, which we really needed. Because of all of our customizations, the implementation was pretty involved, but the support staff at Lumin helped us from start to finish, answering our questions in a timely manner. He was very helpful, organized, and reliable.

Read the full review


Answerbase

Meet your customers’ and company's information needs

Answerbase pricing

Starting from
$19/month
Pricing options
Subscription

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

Pricing Comparison

How does Answerbase compare with other Customer Service & Support apps?

Subscription plan?

Answerbase



98% of apps offer a
subscription plan

Free trial?

Answerbase



87% of apps have a
free trial

Freemium plan?

Answerbase



30% of apps have a
freemium plan

Pricing Comparison

Customer Service & Support app prices shown are $/month




Answerbase Pricing Reviews

Pros
  • - Easy to setup - Transparent pricing model - High quality software - Outstanding customer support
  • - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)
  • I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.
Cons
  • There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.
  • - Customization can get expensive (as with any other solution) - The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.
  • I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs
100%
recommended this to a friend or a colleague

Answerbase features

API
Automatic Notifications
Knowledge Base

Activity Dashboard (56 other apps)
CRM Integration (51 other apps)
Chat (131 other apps)
Contact History (51 other apps)
Customizable Branding (54 other apps)
Email Integration (59 other apps)
Instant Messaging (67 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (56 other apps)
Prioritizing (52 other apps)
Real Time Monitoring (46 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (56 other apps)
Surveys & Feedback (58 other apps)
Third Party Integration (63 other apps)
Ticket Management (50 other apps)
Workflow Management (46 other apps)

Competitor Feature Comparison

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Answerbase

Key features of Answerbase

  • Collaborate w/ other admins and moderators on answers
  • Adjust content assignments and functional permissions
  • Turn whatever ideas you have into a reality
  • Customize the look and feel of your user interface
  • Import existing content and users
  • Q&A widgets on product pages to increase conversions
  • Collaboration forms the best answers
  • Be notified about activity relevant to you
  • Edit questions and responses to add clarity
  • Search questions, experts, and articles
  • SEO by default w/ Admins able to adjust SEO settings
  • Seamless user integration
  • Control content and functional permissions
  • Vote on the helpfulness and quality of answers
  • Robust API's available
  • Insert your own analytics tools
  • Enterprise customers get access to a QA environment
  • Integrate on a sub-directory or sub-domain
  • Browse content, post questions, answers and comments
  • Widget builders for your website & e-commerce product pages
  • Browse and create articles
  • Responsive design (mobile/tablet/computer)
  • User group management (content access and permissions)
  • Enable or disable community features including gamification
  • Actionable content insights
  • Feature specific content and members
  • Document, video and image responses
  • Code snippet sharing (w/ syntax highlighting)
  • Admin collaboration notes
  • Admin answer drafting with version control
  • Private question management
  • Standard and Advanced API’s
  • Advanced moderation tools w/ content assignments
  • Import/export content, users and reports
  • Multilingual interface
  • Subscribe to topics and ask direct questions to SME's
  • Advanced customization options
  • Seamless user integration (Single Sign-On)

Benefits

Reduce Duplicate Inquiries
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On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate.

Identifies Valuable Content Insights
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Answerbase site owners are able to see what Q&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers.

Provides Community Driven Support
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Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover.

Q&A That Will Increase Conversions
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Q&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q&A. Answerbase’s product page Q&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster.

Dramatically Grow Search Engine Traffic
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For public customer support sites and e-commerce stores, the Answerbase Q&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand.