Answerbase Pricing, Features, Reviews & Comparison of Alternatives

Answerbase Reviews

Answerbase

Meet your customers’ and company's information needs

4.8/5 (5 reviews)
4,249

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.

Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.

Businesses have the ability to enable or disable community Q&A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.

Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.
www.lumincreative.com

Answerbase Overview

Pricing

Starting from: $49.00/month
Pricing model: Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Answerbase screenshot: Angie's List Answers - http://answers.angieslist.com/Answerbase screenshot: E-Commcerce ModuleAnswerbase screenshot: Customer Example - http://www.bettycrocker.com/how-to/ask-bettyAnswerbase screenshot: E-Commerce Product Page WidgetAnswerbase screenshot: Admin/Moderator "My Work" area for assigned contentAnswerbase screenshot: Robust moderation toolsAnswerbase screenshot: Easy configurationAnswerbase screenshot: ABB Knowledge Store http://www402.abbext.com/Answerbase screenshot: Admin DashboardAnswerbase screenshot: Fully customize our template to your desired look and feelAnswerbase screenshot: Grows a Q&A knowledge base for your productsAnswerbase screenshot: Q&A pops up in a light box and doesn't take customers away from your product pageAnswerbase screenshot: Customize everything about your platform to accomplish any look and feelAnswerbase screenshot: Integration options include widget builders, standard and advanced API's, and Single Sign-OnAnswerbase screenshot: Adjust any setting you need to accomplish your business goalsAnswerbase screenshot: User group management allows you to organize your user and give them the appropriate content access and functional permissions

Answerbase Reviews (5)

Latest reviews

 Very good Customer support and a good product

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Read the full review
Reviewed 20th of July, 2016 by Nicolas Becker

 

 Very good Support and easy to use 
Vendor responded

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the ...

Read the full review
Reviewed 18th of July, 2016 by Nicolas Becker

Read all reviews

Answerbase Screenshots (16)

Answerbase screenshot: Angie's List Answers - http://answers.angieslist.com/Answerbase screenshot: E-Commcerce ModuleAnswerbase screenshot: Customer Example - http://www.bettycrocker.com/how-to/ask-bettyAnswerbase screenshot: E-Commerce Product Page WidgetAnswerbase screenshot: Admin/Moderator "My Work" area for assigned contentAnswerbase screenshot: Robust moderation toolsAnswerbase screenshot: Easy configurationAnswerbase screenshot: ABB Knowledge Store http://www402.abbext.com/Answerbase screenshot: Admin DashboardAnswerbase screenshot: Fully customize our template to your desired look and feelAnswerbase screenshot: Grows a Q&A knowledge base for your productsAnswerbase screenshot: Q&A pops up in a light box and doesn't take customers away from your product pageAnswerbase screenshot: Customize everything about your platform to accomplish any look and feelAnswerbase screenshot: Integration options include widget builders, standard and advanced API's, and Single Sign-OnAnswerbase screenshot: Adjust any setting you need to accomplish your business goalsAnswerbase screenshot: User group management allows you to organize your user and give them the appropriate content access and functional permissions

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Spanish
Support Options
Online Support, Phone Support

Answerbase Pricing

Starting from: $49.00/month

Pricing model: Subscription

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

Competitors Pricing

Helprace

Starting from: $9.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Yotpo

Pricing model: Freemium, One-time License, Open-source, Subscription
Free Trial: Available (No Credit Card required)

inSided

Pricing model: Subscription

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Key Features of Answerbase

  • Collaborate w/ other admins and moderators on answers
  • Adjust content assignments and functional permissions
  • Turn whatever ideas you have into a reality
  • Customize the look and feel of your user interface
  • Import existing content and users
  • Q&A widgets on product pages to increase conversions
  • Collaboration forms the best answers
  • Be notified about activity relevant to you
  • Edit questions and responses to add clarity
  • Search questions, experts, and articles
  • SEO by default w/ Admins able to adjust SEO settings
  • Seamless user integration
  • Control content and functional permissions
  • Vote on the helpfulness and quality of answers
  • Robust API's available
  • Insert your own analytics tools
  • Enterprise customers get access to a QA environment
  • Integrate on a sub-directory or sub-domain
  • Browse content, post questions, answers and comments
  • Widget builders for your website & e-commerce product pages
  • Browse and create articles
  • Responsive design (mobile/tablet/computer)
  • User group management (content access and permissions)
  • Enable or disable community features including gamification
  • Actionable content insights
  • Feature specific content and members
  • Document, video and image responses
  • Code snippet sharing (w/ syntax highlighting)
  • Admin collaboration notes
  • Admin answer drafting with version control
  • Private question management
  • Standard and Advanced API’s
  • Advanced moderation tools w/ content assignments
  • Import/export content, users and reports
  • Multilingual interface
  • Subscribe to topics and ask direct questions to SME's
  • Advanced customization options
  • Seamless user integration (Single Sign-On)

Benefits

Reduce Duplicate Inquiries
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On average, Answerbase reduces calls, e-mails, support tickets, and other inquiries by more than 30%. By allowing your customers access to a growing pool of helpful content and information that satisfies their needs on Answerbase, more of your customers are able to autonomously help themselves and get quick answers. This leads to more satisfied customers that are able to solve their support issue quicker or make their purchase decision faster without having to contact with an associate.

Identifies Valuable Content Insights
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Answerbase site owners are able to see what Q&A posts and topics are generating the most demand through our actionable content insights. You are able to easily identify and determine what you should concentrate on creating more in-depth Q&A, article and/or blog posts about. This process allows you to adjust your content strategy and creation to fill the information gaps that will best serve your customers.

Provides Community Driven Support
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Customer support software is not, and should not, be just ticketing solutions. When it makes sense to do so, open up Answerbase to capture community driven support. Allow CSR’s, subject matter experts, product evangelists and other customers to answer questions. The fact is that collaboration produces the best quality answers. On average, our customers see a 30% or more reduction in duplicate inquiries, which saves them time, money and other resources. It’s the perfect way to scale and improve your support offerings even through expected CSR turnover.

Q&A That Will Increase Conversions
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Q&A readers on e-commerce product pages are far more likely to convert than those who don’t read product page Q&A. Answerbase’s product page Q&A widgets help you stay in contact with your customers and build relationships, so they continue to engage with you. Answerbase’s product page Q&A answers those pre-sales questions and fills in the information gaps to give your customers the confidence they need to make their purchase decisions faster.

Dramatically Grow Search Engine Traffic
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For public customer support sites and e-commerce stores, the Answerbase Q&A platform is an effective way to build relevant content that attracts new visitors to your website via search engines. Each question asked generates a new page on your system that has Search Engine Optimized page titles, URLs, and descriptions. As people with similar issues use search engines to find solutions, your content shows up in the results and brings new visitors to your site who are interested in your content, products/services and brand.

Alternatives to Answerbase

Nicolas Becker

Very good Customer support and a good product

20/07/2016

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Pros

- Easy to setup - Transparent pricing model - High quality software - Outstanding customer support

Cons

- Customization can get expensive (as with any other solution) - The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolas Becker

Verified Reviewer

Very good Support and easy to use

18/07/2016

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Pros

- Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)

Cons

I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No

Response from Lumin Creative


Hi Nic,

Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon!

Regards,

Answerbase Team

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Kady C.

Excellent software with excellent customer service!

15/07/2016

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

Pros

I truly like everything about this software.

Cons

N\A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Answerbase

If you are looking for a top-notch software with a professional dedicated team to help you out you are at the right place.

Source: Capterra
Helpful?   Yes   No

Response from Lumin Creative


Hi Kady,

We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of.

Regards,

Answerbase Team

Read more
Julie Stackhouse

Great Support, flexible product

12/07/2016

I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

Pros

Able to customize to meet our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Lumin Creative


Hi Julie,

Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase.

Please don't hesitate to reach out if you need anything.

Read more
Michelle Nachum

Full featured Q&A community tool

18/08/2011

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Cons

Very new on the market

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No

Response from Lumin Creative


Thanks for the review Michelle!

When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.

Read more