App comparison
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Aptean Respond
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Streamline case management and ensure compliance with ease.
Last updated: November 2025
Aptean Respond Alternatives & Competitors (2026)
Top 5 free alternatives
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
1.7
Value for money
Starting price
No pricing info
0.3
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
ReviewInc
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management and customer experience software unite
1.7
Value for money
No pricing info
Starting price
No pricing info
0.8
Functionality
Reporting/Analytics
5/5
NPS Survey Structure
5/5
Template Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Qualityze Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent Quality, Powered by AI
1.8
Value for money
No pricing info
Starting price
No pricing info
0.9
Functionality
Document Storage
5/5
Change Management
5/5
Version Control
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Cority
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based EHS management software
1.2
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Reporting & Statistics
5/5
Third-Party Integrations
5/5
Risk Reporting
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
1.2
Value for money
Starting price
No pricing info
0.4
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
1.5
Value for money
Starting price
No pricing info
0.5
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
1.4
Value for money
Starting price
No pricing info
0.3
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
1.2
Value for money
Starting price
No pricing info
0.3
Functionality
Quotes/Estimates
5/5
Online Time Tracking
5/5
Drag & Drop
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Preferred Patron Loyalty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative Loyalty Programs, Customer Engagement & Gift Card
1.9
Value for money
Starting price
No pricing info
0.8
Functionality
Loyalty Cards
5/5
SMS Marketing
5/5
Customer Database
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel Net Promoter Score (NPS) survey software
2.0
Value for money
Starting price
No pricing info
1.0
Functionality
Surveys & Feedback
N/A
Data Import/Export
N/A
Referral Tracking
N/A
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SaaS-based governance, risk, and compliance software suite.
2.0
Value for money
No pricing info
Starting price
No pricing info
1.0
Functionality
Dashboard
N/A
Disaster Recovery
N/A
Dashboard Creation
N/A
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer service help desk software
1.4
Value for money
Starting price
No pricing info
0.7
Functionality
Issue Auditing
N/A
Reporting/Analytics
N/A
Knowledge Base Management
N/A
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Flexible Software. Focused Service.
1.3
Value for money
Starting price
No pricing info
0.2
Functionality
Real-Time Notifications
5/5
Remote Access/Control
5/5
Task Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise risk management software
1.8
Value for money
Starting price
No pricing info
0.7
Functionality
Claims Tracking
5/5
Claims Settlement
5/5
Real-Time Data
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Review generation & reputation monitoring tool
1.5
Value for money
Starting price
No pricing info
0.5
Functionality
Social Media Integration
5/5
Reminders
5/5
Performance Metrics
4.7/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Issue tracking and workflow automation platform
1.6
Value for money
Starting price
No pricing info
0.4
Functionality
Remote Access/Control
5/5
Recurring Issues
5/5
Knowledge Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
1.1
Value for money
Starting price
No pricing info
0.1
Functionality
For Call Centers
5/5
Real-Time Reporting
5/5
CRM
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
1.4
Value for money
Starting price
No pricing info
0.5
Functionality
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for remote support
3.0
Value for money
No pricing info
Starting price
No pricing info
0.5
Functionality
Self Service Portal
5/5
Real-time Consumer-facing Chat
5/5
Contact Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
1.3
Value for money
Starting price
No pricing info
0.5
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Quality Assurance
5/5
Issue Tracking
5/5
Customer Complaint Tracking
5/5