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Bontact

Multi-channel customer communication platform

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Bontact Pricing, Features, Reviews and Alternatives

Bontact product overview

What is Bontact?

Bontact is a multi-channel communication platform that enables customers to contact businesses anytime, from any device through chat, phone call, email, messenger, SMS, and more. The platform allows users to track activity and measure individual agent performance. Using the dashboard widget appearance wizard, users can manage the widget's position, color, look and placement in just one click. The SMS interaction feature enables customers to communicate with company chat agents via text messages. Users can request information from visitors before starting the chat. This enables users to sort through chat requests, prioritize high-value customers, and assign representatives to relevant inquiries. Bontact features a mobile-optimized customer chat window that automatically detects when customers are on mobile devices. It allows visitors to seamlessly interact with company agents across all channels directly from their mobile device.

Key benefits of using Bontact

• Bontact enables customers to contact with sales reps through multiple channels such as texting, voice, messaging and web chat.

• Enables users to change the widget on the website to any 1 of 23 languages, or custom change the text.

• Allows users to sync data between their CRM and Bontact’s dashboard for more effective customer and lead management.

• The platform identifies visitors at the start of the conversation and sends transcripts and details to the user’s CRM for follow-up activities and tasks.

• Lets users track activity and measure and understand individual agent performance and customer satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)

Training options

Live Online
Documentation

Bontact pricing information

Value for money

1.0

/5

1

Starting from

$

30

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bontact features

Functionality

1.0

/5

1
Total Features32 1 categories

Most valued features by users

API
Chat/Messaging
Third Party Integrations
Customizable Branding
Reporting & Statistics
Multi-Channel Communication
Activity Dashboard
Contact Management

Functionality contenders

Bontact users reviews

Overall rating

2.0

/5

1

Positive reviews

No info
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

0

1

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TERRIBLE customer service

Reviewed 2 years ago

Terrible. Do not use their product - there are DOZENS of good alternatives out there.

Pros

Nothing. Given what is currently on the market in this sphere, I would never go with Contact.

Cons

The complete lack of adequate customer support and responsiveness. I sent FOUR emails with NO responses other than an auto-acknowledgement that they received the communication.

Bontact FAQs and common questions

Bontact has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available


Bontact has the following typical customers:
Freelancers, Mid Size Business, Small Business


Bontact supports the following languages:
English


Bontact supports the following devices:
Android


Yes, Bontact has an API available for use.


Bontact integrates with the following applications:
Telegram, Zoho CRM, Insightly, FreshBooks, Freshdesk, Salesforce Sales Cloud, SugarCRM, Slack, Nimble, Facebook, Zendesk


Bontact offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

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