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Bontact is a multi-channel communication platform that enables customers to contact businesses anytime, from any device through chat, phone call, email, messenger, SMS, and more. The platform allows users to track activity and measure individual agent performance. Using the dashboard widget appearance wizard, users can manage the widget's position, color, look and placement in just one click. The SMS interaction feature enables customers to communicate with company chat agents via text messages. Users can request information from visitors before starting the chat. This enables users to sort through chat requests, prioritize high-value customers, and assign representatives to relevant inquiries. Bontact features a mobile-optimized customer chat window that automatically detects when customers are on mobile devices. It allows visitors to seamlessly interact with company agents across all channels directly from their mobile device.
Commonly used as
Law Practice, 1-10 employees
Used other for 1-2 years
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Terrible. Do not use their product - there are DOZENS of good alternatives out there.
Nothing. Given what is currently on the market in this sphere, I would never go with Contact.
The complete lack of adequate customer support and responsiveness. I sent FOUR emails with NO responses other than an auto-acknowledgement that they received the communication.
Q. What type of pricing plans does Bontact offer?
Bontact has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Bontact?
Bontact has the following typical customers:
Freelancers, Mid Size Business, Small Business
Q. What languages does Bontact support?
Bontact supports the following languages:
Q. Does Bontact support mobile devices?
Bontact supports the following devices:
Q. Does Bontact offer an API?
Yes, Bontact has an API available for use.
Q. What other apps does Bontact integrate with?
Bontact integrates with the following applications:
Telegram, Zoho CRM, Insightly, FreshBooks, Freshdesk, Salesforce Sales Cloud, SugarCRM, Slack, Nimble, Facebook, Zendesk
Q. What level of support does Bontact offer?
Bontact offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)