Bontact Pricing, Features, Reviews & Comparison of Alternatives

Bontact

Multi-channel customer communication platform

  0 reviews

Bontact overview

Bontact is a multi-channel communication platform that enables customers to contact businesses anytime, from any device through chat, phone call, email, messenger, SMS, and more. The platform allows users to track activity and measure individual agent performance. Using the dashboard widget appearance wizard, users can manage the widget's position, color, look and placement in just one click. The SMS interaction feature enables customers to communicate with company chat agents via text messages. Users can request information from visitors before starting the chat. This enables users to sort through chat requests, prioritize high-value customers, and assign representatives to relevant inquiries. Bontact features a mobile-optimized customer chat window that automatically detects when customers are on mobile devices. It allows visitors to seamlessly interact with company agents across all channels directly from their mobile device.
bontact.com

Pricing

Starting from
$30/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Bontact screenshot: Analytics reports help users measure individual agent performance and customer satisfactionBontact screenshot: Encourage prospects to contact sales reps through the Bontact multi-channel communication widgetBontact screenshot: Talk to customers via chat, messaging apps, text or voice call

Bontact reviews

There are currently no reviews of Bontact.
 

Bontact pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
View Pricing Plans

$30/month billed monthly or $54/month billed annually for 2 agent seats
$53/month billed monthly or $95/month billed annually for 3 agent seats
$119/month billed monthly or $286/month billed annually for 6 agent seats
$249/month billed monthly or $598/month billed annually for 1 0 agent seats

Bontact features

API
Activity Dashboard
CRM Integration
Chat
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Third Party Integration

Automatic Notifications (80 other apps)
Contact History (70 other apps)
Customizable Branding (72 other apps)
Email Integration (73 other apps)
Instant Messaging (84 other apps)
Knowledge Base (99 other apps)
Monitoring (80 other apps)
Prioritizing (61 other apps)
Surveys & Feedback (70 other apps)
Ticket Management (64 other apps)
Workflow Management (65 other apps)

Additional information for Bontact

Key features of Bontact

  • White label branding
  • Activity tracking
  • Agent performance
  • Agent scheduling
  • Analytics reports
  • CRM integration
  • Call me option
  • Call recording
  • Callback interactions
  • Chat transcript export
  • Click to call
  • Contact management
  • Cross-screen management
  • Email & SMS campaigns
  • Favorite channel campaigns
  • Inbox management
  • Interaction management & tracking
  • Line integration
  • Live chat
  • Messaging
  • Multi-channel communication widget
  • Multi-language widget
  • Offline form
  • Open API
  • Phone call
  • Pre-chat form
  • Proactive invitations
  • Responsive design
  • SMS/text
  • Sales agent management
  • Shortcut messages
  • Shortcut messages & links
  • Smart triggers
  • Telegram integration
  • Transfers/routing
  • Visitor targeting
  • Widget design management
View All Features

Benefits

• Bontact enables customers to contact with sales reps through multiple channels such as texting, voice, messaging and web chat.

• Enables users to change the widget on the website to any 1 of 23 languages, or custom change the text.

• Allows users to sync data between their CRM and Bontact’s dashboard for more effective customer and lead management.

• The platform identifies visitors at the start of the conversation and sends transcripts and details to the user’s CRM for follow-up activities and tasks.

• Lets users track activity and measure and understand individual agent performance and customer satisfaction.