CallShaper - 2026 Pricing, Features, Reviews & Alternatives

Our comprehensive contact center solution is designed to optimize every aspect of your operations, leading to significant improvements across the board. By integrating advanced technology with user-friendly features, we empower your team to achieve new levels of efficiency and customer satisfaction.
- Enhanced Productivity through Intelligent Automation: Streamline your operations with the power of AI and dynamic scripting. Our intelligent tools automate repetitive tasks and provide real-time information, allowing your team to focus on meaningful customer engagements. Leading to faster call handling, reduced handling time, and a more productive workforce.
- Superior Customer Experience Across All Channels: Deliver consistent and personalized customer journeys with our robust QA tools, comprehensive omni-channel options, and IVR system. Our QA features ensure adherence to best practices, while omni-channel capabilities allow customers to connect through their preferred method seamlessly. The intuitive IVR system efficiently directs calls, reduces wait times, contributing to a seamless and satisfying customer experience.
- Reduced Downtime and Lag with Unrivaled Reliability: Experience unparalleled operational stability with our industry-leading 99.999% uptime guarantee. This exceptional reliability minimizes disruptions, eliminates costly downtime, and ensures that your contact center is always available to serve your customers.
- Comprehensive Compliance with Integrated Safeguards: Stay ahead of regulatory requirements and maintain ethical operations with our built-in compliance features. Our solution is designed to help you adhere to critical regulations, ensuring secure and responsible interactions. From call recording and consent management to data privacy protocols, we provide the tools you need to operate with confidence and avoid potential penalties.
- Data-Driven Insights for Strategic Optimization: Transform your raw data into actionable intelligence with our customized reporting and advanced lead management tools. Gain deep insights into agent performance, campaign effectiveness, and customer behavior. Create and schedule the reports you need, delivered directly to you, enabling data-driven decision-making and continuous optimization of your contact center strategies.
- Scalable and Flexible for Evolving Business Needs: Designed to grow with your business, offering unparalleled scalability and flexibility. Whether you operate an outbound or inbound contact center, and regardless of your team size (from 5+ agents), our solution can adapt to your evolving requirements. Easily expand operations, add new features, and adjust configurations to match your business's dynamic demands without compromising performance.
- Outstanding Support Included: Benefit from dedicated and comprehensive support. Our expert team is committed to ensuring smooth implementation, seamless integration, and ongoing assistance. From initial setup to daily operations and troubleshooting, you'll have access to the support you need to maximize your investment and ensure your contact center runs efficiently.
- No IT Support Needed for Campaign Management: Say goodbye to reliance on technical specialists for campaign setup and management. Our user-friendly interface allows non-programmers to easily create, modify, and manage campaigns independently. This empowers your team, reduces dependencies, and accelerates your ability to launch.