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CallShaper

Call center software for managing inbound and outbound calls

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CallShaper Pricing, Features, Reviews and Alternatives

CallShaper product overview

What is CallShaper?

CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.

Key benefits of using CallShaper

-COMPLIANCE- Stay compliant with Federal and State regulations easily.
-NO IT SUPPORT NEEDED—You don’t need a programmer to set up and manage a campaign for you.
-EFFICIENCY & PERFORMANCE—We can beat any other dialer out there on these two things.
-Predictive, preview and manual dialing options
-Dynamic scripting with complex branching available
-Data capture and data validation can be built in
-Compliance requirements like abandonment, calling hours, caller ID, all built in
-Quality recordings, scorecards and reporting included
-Lead management and media tracking by source available in an easy to analyze format
-Export files with custom values and field names can be easily set up

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Videos
Live Online

CallShaper pricing information

Value for money

4.9

/5

16

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CallShaper features

Functionality

4.7

/5

16
Total Features67 5 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Alerts / Escalation
Reporting & Statistics
Multi-Channel Communication
Knowledge Base Management

Functionality contenders

CallShaper users reviews

Overall rating

4.9

/5

16

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.86/10
Rating distribution

5

4

3

2

1

14

2

0

0

0

Pros
This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.

AI

Ali I.

I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.

CA

Christie A.

The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly.

SA

Shoaib A.

Cons
If you have not set up a recurring export, you cannot quickly grab a customized report for already existing calls, you are limited to some pre-set reports.

NL

Nick L.

It is always auto dial for outbound. There is no option to dial manually.

LG

Leilani Grace D.

When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes.

KA

Kamille A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy to use

Reviewed 3 years ago

This program does what it is supposed to. If you need help their customer service team is awesome.

Pros

Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best dialing software ever!

Reviewed 2 months ago

I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office!

Pros

The software is pack full of features and accessibility for every level of operations on the dialer itself!

Cons

It is a process to get it setup and running, but once its configured, it's amazing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Feedback About Call Shaper Services

Reviewed 5 years ago

So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended...

Pros

User Friendly and excellent Customer Support.

Cons

Dial Level options are limited...

Vendor response

At CallShaper our top objectives are to provide superior support and maintain a user-friendly interface. We are pleased CallShaper is meeting and exceeding those expectations! Our predictive dialer algorithm is designed to do what it takes to keep your agents busy while still adhering to all applicable regulations. With CallShaper you are not limited to a tiny 4:1 dialing ratio, nor will you...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature Packed Yet Simple To Use !

Reviewed 5 years ago

I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's...

Pros

Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic!

Cons

None that I can think of.

Vendor response

Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CallShaper Review

Reviewed 5 years ago

I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things.

Pros

I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools.

Cons

It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs.

Vendor response

We at CallShaper thank you Enrique for your years as a valued customer. We are glad you appreciate the simplicity and ease of use that has been the driving factors behind the design of our cloud based platform. Our CEO is committed to always finding ways to improve on the system and we welcome input from our customers to aide in the constant evolution of a product we are proud of. You are also spot on regarding support. Denise is one of those rare individuals who is never satisfied until you are. Her efforts in creating the library has resulted in possibly the most user friendly resource I have seen in my 20+ years in the industry! Again, thank you and we are always here for you!

CallShaper FAQs and common questions

CallShaper has the following pricing plans:
Pricing model: Subscription


CallShaper has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


CallShaper supports the following languages:
English


Yes, CallShaper has an API available for use.


CallShaper integrates with the following applications:
Zapier


CallShaper offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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