CallShaper Pricing, Features, Reviews & Comparison of Alternatives

CallShaper

Call center software for managing inbound and outbound calls

4.85/5 (13 reviews)

CallShaper overview

What is CallShaper?

CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.

CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst maintaining compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve client queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

CallShaper offers APIs, which allow businesses to integrate the software with several third-party customer relationship management (CRM) systems. Administrators can also utilize the dashboard and analytical reports to gain visibility into the performance marketing campaigns, agents, advertisements, and sales.
www.callshaper.com

Pricing

Starting from
$75/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
CallShaper screenshot: CallShaper activitiesCALLSHAPER VIDEOCallShaper screenshot: CallShaper campaignsCallShaper screenshot: CallShaper IVR editor

CallShaper reviews

Excellent
11

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  5.0
Jason Barnes

Easy to use

Used daily for 6-12 months
Reviewed 2018-03-19
Review Source: Capterra

This program does what it is supposed to. If you need help their customer service team is awesome.

Pros
Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kamille Arreza

Feature Packed Yet Simple To Use !

Used daily for 2+ years
Reviewed 2017-02-02
Review Source: Capterra

I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use!

Pros
Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic!

Cons
None that I can think of.

Response from CallShaper


Thank you Kamille for the kind words and praise. We are pleased you are making good use of the features that are standard in CallShaper's platform and are not add-ons where others may offer as a separate line item. Again, we appreciate the feedback as we always listen to the needs of our customers and continue to add abilities and features, operators would like to see.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shoaib Akbar

Feedback About Call Shaper Services

Used daily for less than 6 months
Reviewed 2017-01-19
Review Source: Capterra

So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended...

Pros
User Friendly and excellent Customer Support.

Cons
Dial Level options are limited...

Response from CallShaper


At CallShaper our top objectives are to provide superior support and maintain a user-friendly interface. We are pleased CallShaper is meeting and exceeding those expectations!

Our predictive dialer algorithm is designed to do what it takes to keep your agents busy while still adhering to all applicable regulations. With CallShaper you are not limited to a tiny 4:1 dialing ratio, nor will you need to babysit the dialer. Our platform constantly watches changes happening to your campaign and reacts accordingly, enabling management to focus on the quality and production of their agents without the distraction of possible variables needing IT intervention.

We are constantly improving the system based on feedback from our customers. We encourage you, as well as all our customers, to continue providing feedback so we can make improvements to a system that keeps setting itself apart from the competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Enrique Murillo

CallShaper Review

Used daily for 2+ years
Reviewed 2016-11-02
Review Source: Capterra

I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things.

Pros
I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools.

Cons
It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs.

Response from CallShaper


We at CallShaper thank you Enrique for your years as a valued customer. We are glad you appreciate the simplicity and ease of use that has been the driving factors behind the design of our cloud based platform. Our CEO is committed to always finding ways to improve on the system and we welcome input from our customers to aide in the constant evolution of a product we are proud of. You are also spot on regarding support. Denise is one of those rare individuals who is never satisfied until you are. Her efforts in creating the library has resulted in possibly the most user friendly resource I have seen in my 20+ years in the industry! Again, thank you and we are always here for you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stanley Burgess

Excellent Customer Support, so easy to use with Great Features & Functionality

Reviewed 2016-12-08
Review Source: Capterra

* Customer support is very friendly, willing to help and know what they are doing. They helped me identify my issue and came up with a solution in a timely manner the few times I had to reach out to them. Which is excellent since time is literally Money. * This software is so easy to use. I had both my Supervisor and QA in training using the software within their first few days in their new position. They were able to catch on quickly and even identify features I was not aware of. They both love this tool and rated it as 5 star I totally agreed with them. * The Features & Functionality are awesome, it's like these guys know what clients are looking for and what contact centers need. My team and I were discussing some features we needed in a software like this one and as we went along using it we needed additional features based on the client reports and some of the features were there without us knowing (customer support took care of that and helped us out) but the other features we were able to get added so the reporting was exactly what the client wanted and we added some extra info in the report label we knew the client would have loved. My client was happy, therefore I was happy :-). * With the piece of mind this tool gives to you, how it helps me impress my clients, allow both my agents and staff effectively and efficiently manage and help increasing profit, this software easily pays for itself based on the clients I worked with. * Fantastic software!

Pros
- Easy to use. - Has the features that matter most to me and my client. - Great tool and is still improving.

Cons
- Price Per user is very High, which makes is harder for a start-up BPO/Center to use the tool. - No Free trial (A free trial would allow one to see the awesomeness of the tool and don't want any other)

Response from CallShaper


Thank you for the review Stanley. When you state " it's like these guys know what clients are looking for and what contact centers need " That is because there were people from the Operations departments involved in it's creation. Much input was gathered and received on what the centers need and what clients look for. I think that is what sets us apart. Any function of the system can be handled by the Operations team and no need for IT or Support intervention, even with scripting or loading leads!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CallShaper pricing

Starting from
$75/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact CallShaper directly for pricing information.

CallShaper features

API
Activity Dashboard
Alerts / Escalation
CRM Integration
Chat
Email Integration
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Third Party Integration
Workflow Management

Automatic Notifications (105 other apps)
Customizable Branding (121 other apps)
Instant Messaging (103 other apps)
Multi-Language (74 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (78 other apps)
Surveys & Feedback (88 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for CallShaper

Key features of CallShaper

  • Auto Dialer
  • Blended Call Center
  • CRM
  • Call Logging
  • Campaign Specific Caller ID
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Knowledge Base
  • Manual Dialer
  • Outbound Call Center
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
View All Features

Benefits

-COMPLIANCE—I have attached our guide
-NO IT SUPPORT NEEDED—You don’t need a programmer to set up and manage a campaign for you.
-EFFICIENCY & PERFORMANCE—We can beat any other dialer out there on these two things.
-Predictive, preview and manual dialing options
-Dynamic scripting with complex branching available
-Data capture and data validation can be built in
-Compliance requirements like abandonment, calling hours, caller ID, all built in
-Quality recordings, scorecards and reporting included
-Lead management and media tracking by source available in an easy to analyze format
-Export files with custom values and field names can be easily set up