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ChangeGear Service Desk Comparison
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Overview
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.
Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.
Cons
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Certain customizations you need to know what you're doing or you can do some damage.
Key features
- Total features39
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Application Integration
- Auditing
- Automatic Notifications
- Change Management
- Charting
- Collaboration Tools
- Configuration Management
- Contact History
- Contract Management
- Custom Fields
- Custom Forms
- Dashboard Creation
- Employee Onboarding
- Employee Self Service
- Forms Management
- History Tracking
- Incident Management
- Knowledge Base Management
- Prioritizing
- Problem Management
- Real Time Analytics
- SLA Management
- SMS Integration
- SSL Security
- Search Functionality
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Support Ticket Tracking
- Survey Management
- Task Management
- Task Planning
- Task Tracking
- Third Party Integration
- Workflow Management
Integrations
- Total integrations6
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Joomla
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
For you
For vendors
Our company
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