Cherwell Comparison

Overview

Cherwell Software is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$189.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

84

47

14

5

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

This product stands up against the Goliaths at a much better price point and value. It is gaining rapidly on the top two competitors, and for very good reason.
CGC conference and culture seem pretty impressive. Features seem to stand up favorably to Service Now, though at the speed both change its difficult to say who is on top.
We can create,track, monitor and assign problematic cases that come to our helpdesk from clients so we can best assist them and find a resolution.

Cons

The system is very difficult to use, requires a qualified administrator, preferably with many years of experience. The implementation is also very difficult.
This makes creating/modifying a Customer Portal very painful. The Browser Client for technicians is also quite buggy.
But still, it may cause little difficulties. Where we see problems with Cherwell Service Management is that this program requires a lot of computer memory to run correctly.
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features49
  • API
  • Activity Dashboard
  • Analytics
  • Asset Management
  • Automatic Notifications
  • Built-In Database
  • Change Management
  • Chat
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Email Integration
  • Employee Portal
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Incident Management
  • Knowledge Base Management
  • Monitoring
  • Online Catalog
  • Performance Reports
  • Portfolio Management
  • Problem Management
  • Real Time Updates
  • Reporting & Statistics
  • Risk Analytics
  • Role-Based Permissions
  • Self Service Portal
  • Status Tracking
  • Supply Chain Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Vendor Management
  • WYSIWYG Editor
  • Workflow Management

Integrations

  • Total integrations26
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation