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Cherwell Service Management Logo

Customizable IT service management solution

Last updated: September 2026

Cherwell Service Management Alternatives & Competitors (2026)

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


LiveAgent logo

Cloud-based customer service platform for all sizes

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LiveAgent
logo
Cherwell Service Management

0.2

4.6

Value for money

4.4
15
per user/per month

Starting price

189
per feature/per month

0.2

4.6

Functionality

4.4

Account Management

5/5

Agent Interface

4.8/5

Alerts/Escalation

4.6/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Issuetrak logo

Issue tracking and workflow automation platform

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logo
Issuetrak
logo
Cherwell Service Management

0.2

4.6

Value for money

4.4
478
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Access Controls/Permissions

4.8/5

Alerts/Escalation

4.1/5

Alerts/Notifications

3.8/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

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SysAid
logo
Cherwell Service Management

0.1

4.5

Value for money

4.4
89
per user/per month

Starting price

189
per feature/per month

0.1

4.5

Functionality

4.4

Approval Process Control

4.8/5

API

4.7/5

Alerts/Notifications

4.6/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice
logo
Cherwell Service Management
4.4

Value for money

4.4
19
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.4/5

Access Controls/Permissions

4.3/5

API

4.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

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Freshdesk
logo
Cherwell Service Management
4.4

Value for money

4.4
19
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Activity Dashboard

4.9/5

Alerts/Notifications

4.5/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Zoho CRM logo

Customer relationship management solution

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Zoho CRM
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
14
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.6/5

Access Controls/Permissions

4.4/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Accelo logo

Move from operational chaos to profitable growth.

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Accelo
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month
4.4

Functionality

4.4

Access Controls/Permissions

5/5

Alerts/Notifications

3.7/5

Access Controls/Permissions

N/A

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Zendesk Suite logo

AI powered customer service across all channels

visit website
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Zendesk Suite
logo
Cherwell Service Management

0.2

4.2

Value for money

4.4
55
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Account Management

5/5

Archiving & Retention

4.6/5

Activity Dashboard

4.5/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Bitrix24 logo

Cloud & on-premises workspace for all business sizes

visit website
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Bitrix24
logo
Cherwell Service Management

0.2

4.2

Value for money

4.4
69
flat rate/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Activity Tracking

4.4/5

Access Controls/Permissions

4.2/5

Accounting

4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Salesforce Service Cloud logo

AI powered customer service management platform

visit website
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Salesforce Service Cloud
logo
Cherwell Service Management

0.2

4.2

Value for money

4.4
25
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.7/5

Accounting Integration

4.5/5

Activity Dashboard

4.5/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

NetSuite logo

AI-powered cloud-based business management suite

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NetSuite
logo
Cherwell Service Management

0.5

3.9

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month

0.2

4.2

Functionality

4.4

Accounting Integration

4.7/5

Accounts Payable

4.5/5

Activity Tracking

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Dynamics 365 logo

ERP and CRM applications from Microsoft

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Dynamics 365
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
50
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Asset Lifecycle Management

4.5/5

Billing & Invoicing

4.5/5

Accounts Receivable

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Zoho Desk logo

Cloud-based help desk for all business sizes

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Zoho Desk
logo
Cherwell Service Management

0.1

4.5

Value for money

4.4
9
per user/per month

Starting price

189
per feature/per month

0.1

4.5

Functionality

4.4

Account Management

5/5

Analytics

5/5

Activity Dashboard

4.8/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

TeamSupport logo

Cloud-based B2B customer support platform with AI

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TeamSupport
logo
Cherwell Service Management
4.4

Value for money

4.4
29
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

AI Copilot

5/5

Alerts/Notifications

4.7/5

Alerts/Escalation

4.6/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

JIRA Service Management logo

IT service platform for unified support

learn more
logo
JIRA Service Management
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
20
per user/per month

Starting price

189
per feature/per month

0.1

4.5

Functionality

4.4

Alerts/Notifications

4.4/5

Access Controls/Permissions

4.3/5

Alerts/Escalation

4.2/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Agile CRM logo

Sales and marketing CRM for growing businesses

learn more
logo
Agile CRM
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
8.99
per feature

Starting price

189
per feature/per month

0.3

4.1

Functionality

4.4

Alerts/Escalation

5/5

Activity Dashboard

4/5

Alerts/Notifications

3.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
logo
ManageEngine ServiceDesk Plus
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
16
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

learn more
logo
ServiceNow Customer Service Management
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

API

5/5

Access Controls/Permissions

4.6/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Supportbench logo

The Only AI Customer Support Platform

learn more
logo
Supportbench
logo
Cherwell Service Management

0.4

4.8

Value for money

4.4
32
per user/per month

Starting price

189
per feature/per month

0.3

4.7

Functionality

4.4

Assignment Management

5/5

Access Controls/Permissions

4.9/5

Alerts/Escalation

4.8/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

OTRS logo

Helpdesk software for customer service management teams

learn more
logo
OTRS
logo
Cherwell Service Management

0.1

4.5

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.8/5

Activity Tracking

4.7/5

Assignment Management

4.7/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5