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Clarity Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Full-featured contact center native to Skype for Business
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Clarity Connect - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Clarity Connect overview
What is Clarity Connect?
Clarity Connect extends Skype for Business (formerly known as Lync) for use as a contact center, intelligently routing and managing incoming communications for customer service.
Clarity Connect is native to Skype for Business, with no desktop presence other than the Skype for Business application, so easy to train new agents on this familiar interface. Being native also means Clarity Connect is easy to install and maintain.
Businesses can reduce significant costs by retiring telephony infrastructure and moving their contact center to the Skype for Business platform. Clarity Connect is a full-featured contact center, and supports WFO, reporting, and a number of modalities, including calls, IMs, emails, web chats, and Facebook Messenger.
Key benefits of using Clarity Connect
• Clarity Connect is native to Skype for Business, so it is easy to install and maintain. Companies can also save costs by retiring other telephony infrastructure.
• Clarity Connect manages a number of different modalities, including IM, Facebook Messenger, email, voice and Web chat.
• Clarity Connect is cloud managed, and can be deployed on premises, fully hosted or a hybrid.
• Clarity Connect's intelligent routing and queue management features can be used in a number of applications other than a call center, such as for employee communications or service desks for finance or HR benefits
Starting price
per year
Alternatives
with better value for money
Clarity Connect’s user interface
Clarity Connect reviews
Overall rating
3.7
/5
9
Positive reviews
56
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.67/10
5
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2
1
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Clarity Connect's key features
Most critical features, based on insights from Clarity Connect users:
All Clarity Connect features
Features rating:
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Clarity Connect pricing
Value for money rating:
Starting from
80
Per year
User opinions about Clarity Connect price and value
Value for money rating:
Clarity Connect integrations (6)
Clarity Connect support options
Typical customers
Platforms supported
Support options
Training options
Clarity Connect FAQs
Clarity Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Clarity Connect support?
Clarity Connect supports the following languages:
English
Q. Does Clarity Connect offer an API?
No, Clarity Connect does not have an API available.
Q. What level of support does Clarity Connect offer?
Clarity Connect offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep)