Dialer360 - 2026 Pricing, Features, Reviews & Alternatives

Dialer360 is a cloud-based call center solution which provides inbound, outbound, and blended call centers with a predictive dialer with built-in avatar, CRM and webphone, voice and SMS broadcasting, internal chat, and VOIP (Voice over Internet Protocol). Dialer360 gives users voice recordings with clear accents for an enhanced customer experience. Dialer360’s admin and agent web pages are available in multiple languages including English, Spanish, Greek, German, Italian, French, and more.

Dialer360 helps agents manage customer calls with a range of features including call transferring, auto-dial campaigns, IVR (interactive voice response), local caller ID, callback scheduling, 3rd party conferencing and script display. The auto-dial campaign feature helps agents work efficiently by dialling campaign numbers automatically and only connecting agents to live calls. Dialer360 records all call information, giving users access to a complete log of call details, including total call duration. DNC (do not call) activation filters out any numbers which should not be contacted automatically.

Other Dialer360 features include a time clock app, custom web page, broadcasting with pre-recorded messages and drop call to voicemail. Dialer360 enables users to send voicemails to drop callers, queues and extensions per campaign, if no agent is available. ACD queues serve to enhance the agent workflow by distributing calls to different agents automatically based on the agent’s call load. Dialer360 also includes queue prioritization, real time reports, an agent status bar, and more. Real-time reports give users actionable insight into agent performance, while the agent status bar gives all agents visibility into the status of other agents from a central location.