Dialer360 Pricing, Features, Reviews & Alternatives

Dialer360

Call center dialer software

4.76/5 (21 reviews)

Dialer360 overview

What is Dialer360?

Dialer360 is a cloud-based call center solution which provides inbound, outbound, and blended call centers with a predictive dialer with built-in avatar, CRM and webphone, voice and SMS broadcasting, internal chat, and VOIP (Voice over Internet Protocol). Dialer360 gives users voice recordings with clear accents for an enhanced customer experience. Dialer360’s admin and agent web pages are available in multiple languages including English, Spanish, Greek, German, Italian, French, and more.

Dialer360 helps agents manage customer calls with a range of features including call transferring, auto-dial campaigns, IVR (interactive voice response), local caller ID, callback scheduling, 3rd party conferencing and script display. The auto-dial campaign feature helps agents work efficiently by dialling campaign numbers automatically and only connecting agents to live calls. Dialer360 records all call information, giving users access to a complete log of call details, including total call duration. DNC (do not call) activation filters out any numbers which should not be contacted automatically.

Other Dialer360 features include a time clock app, custom web page, broadcasting with pre-recorded messages and drop call to voicemail. Dialer360 enables users to send voicemails to drop callers, queues and extensions per campaign, if no agent is available. ACD queues serve to enhance the agent workflow by distributing calls to different agents automatically based on the agent’s call load. Dialer360 also includes queue prioritization, real time reports, an agent status bar, and more. Real-time reports give users actionable insight into agent performance, while the agent status bar gives all agents visibility into the status of other agents from a central location.
www.dialer360.com

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, German, Portuguese, French, Spanish, Italian
Dialer360 screenshot: Dialer360 is an auto-dialer software which gives users quality voice recordings with British or American accentsDialer360 Intro Video - Predictive dialer software | Outbound dialerDialer360 screenshot: Track sales performance by date, campaign and agentDialer360 screenshot: Login to Dialer360's CRM system to access and manage customer contact information from a central locationDialer360 screenshot: Communicate with agents quickly and easily through internal chatDialer360 screenshot: Maintain an accurate record of customer interactions by adding comments to their customer profileDialer360 screenshot: Access call logs to see when leads were last contactedDialer360 screenshot: Agents can pause their dialer when they are not active due to break, lunch or tea times

Dialer360 user reviews

Excellent
16

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.9
  4.9
Abdul A.

Really easy to use, stable and cheap.

Used daily for 2+ years
Reviewed 2017-10-06
Review Source: Capterra

Up and running same day

Pros
I set this up for a friends contact centre back in 2013 and to this day it's been fantastic. He's expanded and at least 10 contacts centres I know are using it.

Cons
There wasn't sms functionality integrated which would have been nice but it may be there now. Not sure.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rupendra S.

USER FRIENDLY

Used daily for 1-2 years
Reviewed 2019-10-11
Review Source: Capterra

When I had a chat and talk with the support staff I stopped searching of other services and my search ended with Dialer and i suggest and recommend my co business or small businesses partners and friends to quick start with Dialer 360

Pros
This Software / Interface is user-friendly designed and He is always available if any questions or Support (Technical), hope He is an asset for this company who helped us in a very tough time.

Cons
Service, quality and especially i noticed no company maintains such a huge team for providing CUSTOMER service

Response from Dialer360


Thanks for your positive feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Dialer360 for client calling

Used daily for 6-12 months
Reviewed 2018-09-19
Review Source: Capterra

Good work

Pros
1) best quality of voice recordings available 2) 24/7 customer support available

Cons
It is really good so i have no cons to say as such at this moment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Faisal K.

Dial 360

Used daily for 6-12 months
Reviewed 2018-11-22
Review Source: Capterra

Overall experience with Dialer 360 is excellent. Technical support is always ready to help, we hardly have any interaction with them as there is no scope of technical issues, they always provide service by asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always.

Pros
User Interface is simple and easy to use. Calling quality is excellent, No Breakage of voice. It skips Answering Machines Automatic giving full usage to speak with people.

Cons
It is perfect there is no need to change anything

Response from Dialer360


Thanks for your positive Feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Coray W.

Efficient and Transparent

Used daily for 6-12 months
Reviewed 2018-11-26
Review Source: Capterra

This dialer has produced great satisfaction as an owner and equally so to my agents. I strongly recommend at the very least do the demo.

Pros
This dialer has the most transparency of all that I've used in the past. The reports are really helpful in terms of allowing me to see how individual campaigns are performing and the real-time status bar is a real jewel for seeing what is or isn't happening.

Cons
The software could be a little more intuitive but it still not hard to learn.

Response from Dialer360


Thanks for Your Great Feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dialer360 pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact Dialer360 for detailed pricing information.

Dialer360 features

API
Call Center Management
Chat/Messaging

Activity Dashboard (155 other apps)
Alerts / Escalation (196 other apps)
Alerts/Notifications (156 other apps)
Customizable Branding (205 other apps)
Email Management (150 other apps)
Knowledge Base Management (175 other apps)
Live Chat (185 other apps)
Mobile Access (135 other apps)
Multi-Channel Communication (187 other apps)
Queue Management (135 other apps)
Real-Time Chat (138 other apps)
Reporting & Statistics (176 other apps)
Reporting/Analytics (260 other apps)
Self Service Portal (153 other apps)
Support Ticket Management (138 other apps)
Surveys & Feedback (157 other apps)
Third Party Integrations (209 other apps)

Videos and tutorials

Additional information for Dialer360

Key features of Dialer360

  • Call logging
  • Progressive dialer
  • Manual dialer
  • CTI
  • Music on hold
  • Inbound & outbound calls
  • AMD calls
  • DNC activation
  • Pause code
  • Call queue
  • Time clock application
  • Script display
  • Multiple campaigns
  • Custom web page
  • Broadcast with pre-recorded messages
  • ACD queues
  • Login from anywhere
  • Call disposition
  • Time zone restriction
  • Change agent queue
  • TPS/DNC filtering
  • Recording portal
  • Webphone
  • Call transfer
  • Local caller ID
  • Built-in telephony
  • 3rd party conferencing
  • Multi-language
  • Permission management
  • Real time reporting
  • Agent status tracking
  • Summary reports
  • Agent tracking
  • Voicemail
  • Queue prioritization
  • Call center management
  • PCI compliance
  • Auto-dialer
  • Multi-function web-based agent API
  • Internal chat
  • Automated call center
  • IVR / voice recognition
  • Callback scheduling
  • Access control
  • Multiple lead list
  • Contact management
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Benefits

As a cloud-based solution, Dialer360 gives users the flexibility to log-in from anywhere via any internet-enabled device.
Dialer360 allows managers to track agent performance by checking into or entering live conversations between agents and customers.
All agents can view the current status of other agents from a central location by checking the agent status bar.
Automated time zone management functionality ensures agents know when to call which state and when not to call any other state due to time zone restrictions.
Real time reporting technology helps give users accurate and actionable insight into call center and agent performance.