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etrack1
For customer centres with passionate customer service manage
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etrack1 - 2026 Pricing, Features, Reviews & Alternatives
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etrack1 overview
What is etrack1?
etrack1 is for customer centres with passionate customer service managers and employees who find that shared Outlook folders, or their current ticketing / CRM / telephone system, offers more challenges than solutions.
etrack1 is for customer service managers and employees who know they can provide much better service and do their work significantly more efficient if they have the best available tools.
etrack1 is for customer service managers and employees who need our experience from hundreds of implementations. For those who do not want to buy technology from one place, implementation from another and get support from a third.
Key benefits of using etrack1
HTTPS-based submission of additional information to customers to ensure personal and confidential information and attachments
Masking incoming messages in case of sensitive information
Dynamic calculation of order handling based on differentiated SLA, time zones and opening hours of the customer centre
Overview of upcoming tasks based on assigned “skill-sets” or users for resource planning purposes
Send reply to e-Boks (CVR + CVR)
Send responses to the organisation’s existing extranet
Postpone the case for further consideration
Forward a request to someone outside etrack1 with a reminder functionality to respond to and notify the customer about additional expected response time
Connect multiple cases to one
Save drafts and let another employee complete the task and reply
Mask text in forwarded emails and respond to it when the customer is answered
Mask content in outgoing messages for personal or confidential information
Starting price
per year
Alternatives
with better value for money
etrack1’s user interface
etrack1 reviews
Overall rating
No reviews
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- Ease of use
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etrack1's features
etrack1 alternatives
etrack1
Starting from
0.2
Per year
Zendesk Suite
Starting from
55
Per month
TeamSupport
Starting from
45
Per month
Zoho Desk
Starting from
20
Per month
etrack1 pricing
Pricing plans
Pricing details:
User opinions about etrack1 price and value
Value for money rating:
etrack1 support options
Typical customers
Platforms supported
Support options
Training options
etrack1 FAQs
etrack1 has the following pricing plans:
Starting from: €80.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of etrack1?
etrack1 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does etrack1 support?
etrack1 supports the following languages:
Danish, English, Finnish, German, Norwegian (Bokmal)
Q. Does etrack1 offer an API?
Yes, etrack1 has an API available for use.
Q. What level of support does etrack1 offer?
etrack1 offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base