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EV Service Manager
IT service management solution for businesses of all sizes
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EV Service Manager Pricing, Features, Reviews and Alternatives
EV Service Manager FAQs
EV Service Manager has the following pricing plans:
Starting from: $999.00/year
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of EV Service Manager?
EV Service Manager has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does EV Service Manager support?
EV Service Manager supports the following languages:
French, English, Spanish, German, Italian, Portuguese
Q. Does EV Service Manager support mobile devices?
EV Service Manager supports the following devices:
Android, iPad, iPhone
Q. Does EV Service Manager offer an API?
Yes, EV Service Manager has an API available for use.
Q. What other apps does EV Service Manager integrate with?
EV Service Manager integrates with the following applications:
Zapier, Trello, Flow, WordPress, Slack, Microsoft Power Automate
Q. What level of support does EV Service Manager offer?
EV Service Manager offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat
EV Service Manager product overview
What is EV Service Manager?
EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.
Typical customers
Platforms supported
Support options
Training options
Not sure about EV Service Manager? Compare it with a popular alternative
Starting from
999
Per year
Flat Rate
Starting from
29
/user
Per month
EV Service Manager pricing information
Value for money
3.7
/5
12
Starting from
999
Per year
Flat Rate
Pricing options
Value for money contenders
EV Service Manager features
Functionality
3.4
/5
12
Total features
31
8 categories
Most valued features by users
Functionality contenders
EV Service Manager users reviews
Overall Rating
3.3
/5
12
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend5.82/10
0
6
3
3
0
Michael W.
Overall rating contenders
Verified reviewer
Mining & Metals, 1,001-5,000 employees
Used daily for 2+ years
Review source
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We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.
Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.
Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.
Chris C.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 2+ years
Review source
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We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.
The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.
There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.
Michael W.
Higher Education, 1,001-5,000 employees
Used daily for 2+ years
Review source
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Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.
Workflow editor - Like the interface and having all the icons close to the work space.
Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.
Jeff L.
Utilities, 1,001-5,000 employees
Used daily for 1-2 years
Review source
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It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them
It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications
Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day
Jesslyn H.
Legal Services, 1,001-5,000 employees
Used daily for 2+ years
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I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.
I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes. The reporting deficiencies forced us to invest in PowerBI for reporting.
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