GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
EV Service Manager
IT service management solution for businesses of all sizes
Last updated: January 2023
Rating criteria
Reviews by rating
Freshservice
Canfigure
Alloy Navigator
Recommended
Jake T.
Food Production, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant
EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system.
There were some features that were hard to use, specifically the asset management portion.
Verified reviewer
Mining & Metals, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.
Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.
Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.
Verified reviewer
Higher Education, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend.
They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement.
It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only.
Janice C.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
It's a great product and they work hard to continually update the product.
EasyVista is very powerful and flexible. New releases keep it current and allow continual improvement.
Getting training after the initial install is expensive. I have had difficult figuring things out on my own. The EasyVista Support team has been helpful when I have reached out, depending on the technician.
Jeff L.
Utilities, 1,001-5,000 employees
Used daily for 1-2 years
Review source
Share this review:
It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them
It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications
Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day
Jay S.
Oil & Energy, 1,001-5,000 employees
Used daily for 1-2 years
Review source
Share this review:
I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation.
Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen.
Configuration can be a lot easier in my opinion.
Michael W.
Higher Education, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.
Workflow editor - Like the interface and having all the icons close to the work space.
Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.
Chris C.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.
The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.
There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.
Jesslyn H.
Legal Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.
I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes. The reporting deficiencies forced us to invest in PowerBI for reporting.
Verified reviewer
Chemicals, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed.
It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features.
Steep learning curve Not the bet user experience To heavy on resources
Trever E.
Warehousing, 1,001-5,000 employees
Used monthly for 2+ years
Review source
Share this review:
The software looks like it was created 20 years ago. This software was not created with the end-user in mind.
This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses.
Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc.
Miguel N.
11-50 employees
Used monthly for less than 6 months
Review source
Share this review:
None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough.
* Alot of information and modules on EasyVista, *There's various helpfull modules, and alot of customizability in them. * I like alot the contracts module.
* Modules on EasyVista are too crowded and difficult to understand. * The Organization is terrible, buggy and slow interface. * Sometimes is hard to even know where is what you are looking for because of the interface is weird.
Zachary M.
Computer Software, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose.
I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues.
The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy.