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HelpMaster
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk, service desk and customer support software
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HelpMaster - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
HelpMaster overview
What is HelpMaster?
HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.
What makes HelpMaster unique?
HelpMaster is the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster to manage all of your helpdesk and support needs.
With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications
IT helpdesk support
Facilities management
Complaints management
Software bug tracking
General business tasking and workflow
Key benefits of using HelpMaster
Over 120 reports give you access to statistics, trends, details
Windows or Web means you can access your helpdesk information anywhere, anytime
Clients can help themselves via the web self-service portal
Balance workload with multi-skillgroups and task-based job routing
Staff can be belong to one or more skillgroups so that jobs and workload can be balanced
3 tier template design means that you can model HelpMaster to your actual business processes
Asset module gives ability to link CIs to clients, sites, jobs and other assets (CIs)
Email Templates provide "canned" responses for all out-going email types. Embed "email tags" in outgoing email that provide context and related information such as hyperlinks to web portal etc.
Active Directory module provides single point logon. Never deal with the logon screen again!
Import module allows import from XML data sources
Microsoft SQL Server database provides powerful enterprise class database platform. Full database dictionary is available. Includes many reporting views and queries ready to be used by custom report writers and developers.
Extensible Add-In manager allows custom code add-ins to be developed to extend the power of HelpMaster
Starting price
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HelpMaster’s user interface
HelpMaster reviews
Overall rating
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- Ease of use
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- Likelihood to recommend10/10
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HelpMaster's features
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HelpMaster alternatives
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695
One-time payment
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HelpMaster pricing
Value for money rating:
Starting from
695
One-time payment
Flat Rate
User opinions about HelpMaster price and value
Value for money rating:
HelpMaster integrations (1)
Top integrations
HelpMaster support options
Typical customers
Platforms supported
Support options
Training options
HelpMaster FAQs
HelpMaster has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does HelpMaster support?
HelpMaster supports the following languages:
English
Q. Does HelpMaster offer an API?
Yes, HelpMaster has an API available for use.
Q. What level of support does HelpMaster offer?
HelpMaster offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat