HelpMaster Helpdesk, service desk and customer support software ( 5.0/ 5 1 review) 64 Alternatives to HelpMaster
Explore a recommended list of HelpMaster alternatives for your business in 2020. Compare alternatives to HelpMaster side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Customer support and business process management
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements. I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions. Chris has been more than supportive and quick to respond, which I appreciate. SupaDESK is great if you understand the importance of Service Delivery.
ITIL Certified IT Service and Asset Management Solution
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.
Manage Sofware Projects in One Place
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Ticketing software for effortless customer support
Help desk and ticketing solution for customer service
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process. When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.
Artificial Intelligence-based knowledge management solution
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
Asset Tracking and Management Software
What users mention about EZOfficeInventory See all reviews The ease of use is great and the learning curve is low. The ability to search and sort for specific assets, the state it is in, where it is, calibration status and ..., is a powerful tool. This has been an affordable solution that works exceptionally well for our organization and has been a dramatic improvement from the hodge=podge of solutions that we were using previously. EZOfficeInventory is incredibly easy to use and has great tools to facilitate asset management, one being the option to add and assign assets by CSV.
Powerful Test Management Software
What users mention about SpiraTest See all reviews Very rich functionality, close to HP Quality Center, in some areas even better. Excellent customer support, bug fixes and enhancements available, features requested by customers are implemented. The tracking of progress is nice and ability to create incidents from a specific test steps helps a lot. All the different types of reports that are available to generate are also quite nice. It would be nice to have a choice if an item is pasted before or after the checked item in the list. We would like to have the possibility to link a Test Case folder with a superior Requirement.
Friendly project management for smart teams
Project & Issue Tracking Software - See why we're #1!
What users mention about JIRA See all reviews I like the ease of viewing all the issues on one dashboard that eased delegating tasks to lower management and proved to be a wonderful tool for project management. I love the workflow templates if offers out of the box. Jira also supports Kanban boards and has an awesome mobile app which can keep you up to date anywhere. For a non developer user there is too many things and options you get lost in the middle of it. So much complexity in terms of customization that me, personally end up being a little bit lost.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. Simple and effective product, great value for the business with easy adaptation and good additives. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
Ticketing, powered by your Slack conversations
Unified project management & help desk software
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Workplace management solution for facility operations
Build online database applications without coding.
Knowledge management platform
What users mention about SABIO See all reviews You con integrate the program in many ways to optimize the Value and acceptance. The strength of this program is the simple Text and the tree (if good on Logical structured). Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it. The support is very reliable and above average competent.
AI-powered customer engagement platform
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions. It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb. Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.
Live Chat Software and Virtual agent for SMBs
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
AI-based customer service management solution
Ticket management for customer service and support teams
Collaborative remote access solution
What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
the Work Management platform
What users mention about Pipefy See all reviews Overall our experience with Pipefy has been outstanding. No matter what the goal, Pipefy and their team are dedicated to helping you achieve them. As a Brazilian user, the worst part for me is the value for money, considering the company is also Brazilian but charges only in US dollar, which makes it somewhat expensive. Combination of Database and pipes and the ease to cross connect them to each other. The Pipefy consultants take great care of us to make sure our final system setup will be exactly as we need it.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Security Workforce Management Software
What users mention about TrackTik See all reviews However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates. Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs.
Business management solution for IT departments & MSPs
Citizen request management solution for local & county gov
Audit issue management solution for businesses
Help desk & billing software for IT service businesses
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
The project management tool for multi-functional agile teams
What users mention about Taiga See all reviews The UI is great, you can easily create cards, track progress and more for your team. Also you can manage the theme of the dashboard, I loved it. I love this tool, it's easy to see everything and the time feed of what's recently been changed or updated is brilliant. Overall it’s an amazing software for free and moving in right direction.
QMS software for Medical Device startups
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Online project management tool for developers
What users mention about Backlog See all reviews It is wonderful the system of assignment of tasks and notifications that allows to always take the project to the day and with the priorities to solve. It is a designer and programmer friendly tool where it's easy to collaborate without any noticeable hassles. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.
Cloud-based solutions for audit, risk management, compliance
What users mention about Onspring See all reviews Just some basic training and we're up and running. Also, Onspring's support is outstanding for any issue, big or small, that we run into. Working with Chris and Jason was a great experience. Customer support is superb. Overall our company's experience has been very good. Intuitive software with great support.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
IT Asset Management Software
Actionable IT alerting platform for enterprises
What users mention about xMatters See all reviews Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit. Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community. The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
Remote monitoring & management platform
What users mention about RescueAssist See all reviews The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. I like that the software is easy to use, the connection is smooth and it has been stable most of the time.
Customizable CMMS for leveraging industry best practices
What users mention about DirectLine See all reviews Highly recommend, Great tool, user friendly, great tech support always will to change and modify application to meet our needs. The software is suited to best fit the needs of my company. As we grow this software grows with it. The system is a stand alone installation and is not integrated with our ERP software. This has made it difficult to use the pruchasing and inventory modules available in the program. What users mention about Q Ware CMMS See all reviews I give QW a strong 4 stars and if they would develop an energy module and dash board it would be a solid 5. Thank you for a great product and fast accurate service. Overall it is a great tool and makes my job easier. The company is also helpful as they listen to our suggestions and respond to them to solve our issues. Help Requests in our district. It is easy to use and is very affordable.
Equipment maintenance solution for laboratories
Energy management solution
CMMS solution for maintenance task automation
What users mention about FTMaintenance CMMS See all reviews I believe once it has all the data input, it will work great. The customer service is outstanding. There are minor annoying things in other modules that cause problems. Ll have to write the steps down later to reproduce the bugs. From the beginning I can say I had a good experience even before being a customer. The demo was clear, the explanations were complete and I had a very good idea of what the product could offer.
Cloud-based facility management software
What users mention about Facilities Management eXpress (FMX) See all reviews We have been very happy with the ease and efficiency of the program. The web based software has also been a benefit because it is accessible from anywhere. The ease of use and tier structure of admin within in the software for approval of request. We have multiple ways we are utilizing the software and so far it has fulfilled all of our needs. Overall, the implementation and actual use of the software was seamless. We are so glad we found it are able to integrate it into our organization. What users mention about Traction Guest See all reviews The software was easy to use, but the best feature was the excellent customer service provided by Jovito Salem and Ryan. They were easy to schedule, and explained things clearly. Getting started is very easy, the product is very flexible, and the documentation and support is fantastic. Short interruption to user experience when changes and update occur. For example, the new sign out experience was confusing for a few guests.
Computerized Maintenance Management Software by Fluke
What users mention about eMaint See all reviews Huge amount of features that could be helpful. Implementation expert was very helpful and friendly. I think this is a good product and I recommend it to others with maintenance responsibilities. The system really excels in helping you track your assets and inventory in a very clean and organized way.
Work order software without more work
What users mention about Tikkit See all reviews It also helps to increase communication which is extremely important in our line of work. It creates the infrastructure to take care of an issue a little easier. Very affordable and good reporting system. This system allows for a very simple yet effective way to submit and complete work orders. Sometimes emails would get lost in an inbox or forgotten. Now with Tikkit, we are able to keep our work order system more organized and assignments and accountability more defined.
Web-based CMMS solution for facility departments
Web-based computer aided facility management (CAFM) solution
Complete fixed asset accounting software
What users mention about RAM Fixed Asset Management See all reviews Asset 4000 is a very powerful package and makes maintaining our asset register straight forwards. The customer support is also excellent - which is important when you are using a product you are not initially familiar with. The product gives us a nice user friendly way to manage the components assets of our housing stock.
Cloud-based audit management platform
Janitorial Software that Saves You Time and Money
What users mention about Swept Janitorial App See all reviews Has been great experience and they have really worked hard at keeping us happy. Like all new companies has had some growing pains but I believe they are going and growing in the right direction. I like the robust features of this software coupled with great ease of use. I love the features, they are tailored to our industry and are very modern. The ease of use helped with our anxieties of some non-tech savvy employees.
Field Service Management + Inventory Control & Visibility
Fully integrated, cloud-based energy management platform
Productivity software for multi-location real estate firms
Facility management software
What users mention about OfficeSpace Software See all reviews When we launched OfficeSpace in February of 2013, we were amazed at how easy the tool was to use and how supportive the staff is to our changes, questions, and needs. Minor complaint, it is a little confusing when you remove someone from a seat but don't always have a seat to place them in. The person gets 'stuck' in the queue. This was a win for our company, employees and for me, especially when the COO (who is also head of all technology) sent me a personal note saying "Awesome.
Configurable space management solution
Facility management software for the digital workplace
What users mention about iOFFICE See all reviews It can be a bit pricey, a few feature are missing that i would prefer to have. It can also be hard to find the software in a physical format. Staff loves the easily accessible icons that capture their service requests, as well as the easy to identify workstations and meeting room locations in the Space Manager module. The software itself is user friendly so pretty easy for when we have to train new employees on how to navigate the system to find what they're looking for.
Facility management and maintenance scheduling solution
CMMS tool for facility managers and government contractors
EHS management and workflow automation for facility managers
Computer-aided facility management (CAFM) solution
Free web tool for managing class venues
Computerized maintenance management system (CMMS)
What users mention about eWorkOrders See all reviews They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. The ease of use makes this software easy for any of our employees to use. In a day in age where some of the older generations are not computer literate this is very important to us. The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages.
Facilities management, solved.
What users mention about NetFacilities See all reviews What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. Cost effective, extremely mobile and no host software to install, good for us that are always on the move. Asset management is made very useful, efficient and will adapt to different types of assets. The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.