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HelpMaster
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk, service desk and customer support software
Last updated: August 2026
HelpMaster Alternatives & Competitors (2026)
Top 8 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
0.5
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
EngageBay CRM
Integrated sales & marketing software for growing teams
0.3
Value for money
Starting price
0.4
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
LiveAgent
Cloud-based customer service platform for all sizes
0.4
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
Agiloft
Cloud-based tool for contract lifecycle management.
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Access Controls/Permissions
4/5
Alerts/Notifications
4/5
Approval Process Control
4/5
Top Features
Asset Lifecycle Management
N/A
Automated Routing
N/A
Call Center Management
N/A
InvGate Service Management
Web-based IT service desk software
0.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Call Center Management
N/A
Client Management
N/A
Customizable Branding
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.6
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.6
Value for money
Starting price
0.7
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
HelpDesk
AI-powered ticketing system
0.6
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.8
Value for money
Starting price
0.9
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Call Center Management
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.8
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.8
Value for money
Starting price
0.7
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Escalation
N/A
API
N/A
Asset Lifecycle Management
N/A
Zendesk Suite
AI powered customer service across all channels
0.8
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.6
Value for money
Starting price
0.7
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
API
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
0.7
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Asset Tracking
N/A
Automated Routing
N/A
Call Center Management
N/A
0.5
Value for money
Starting price
0.4
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Alerts/Escalation
N/A
API
N/A
Asset Lifecycle Management
N/A
0.5
Value for money
Starting price
0.5
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
0.4
Functionality
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
5.0
Value for money
Starting price
5.0
Functionality
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
Top Features
Asset Tracking
N/A
Automated Routing
N/A
Call Center Management
N/A