App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
HelpMaster
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk, service desk and customer support software
Last updated: July 2026
HelpMaster Alternatives & Competitors (2026)
Top 9 free alternatives
InvGate Service Management
Web-based IT service desk software
0.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Call Center Management
N/A
Client Management
N/A
Customizable Branding
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.6
Value for money
Starting price
0.7
Functionality
Access Controls/Permissions
4.4/5
Alerts/Notifications
4.3/5
API
4.3/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
Freshdesk
Online helpdesk system and customer service software
0.6
Value for money
Starting price
0.6
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
Zendesk Suite
AI powered customer service across all channels
0.8
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.5
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
0.3
Value for money
Starting price
0.4
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.8
Value for money
Starting price
0.7
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Escalation
N/A
API
N/A
Asset Lifecycle Management
N/A
0.6
Value for money
Starting price
0.7
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
API
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
0.8
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.7
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Asset Tracking
N/A
Automated Routing
N/A
Call Center Management
N/A
0.5
Value for money
Starting price
0.4
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.5
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.8
Value for money
Starting price
0.9
Functionality
Automated Routing
5/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Call Center Management
N/A
0.6
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
4.7/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
API
N/A
Asset Lifecycle Management
N/A
Asset Tracking
N/A
0.3
Value for money
Starting price
0.5
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Asset Lifecycle Management
N/A
Asset Tracking
N/A
Automated Routing
N/A
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Access Controls/Permissions
4/5
Alerts/Escalation
3.5/5
Access Controls/Permissions
N/A
Top Features
Asset Lifecycle Management
N/A
Automated Routing
N/A
Call Center Management
N/A
5.0
Value for money
Starting price
5.0
Functionality
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A
Top Features
Asset Tracking
N/A
Automated Routing
N/A
Call Center Management
N/A