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HGS Agent X
Contact Center AI
Table of Contents
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HGS Agent X - 2026 Pricing, Features, Reviews & Alternatives
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HGS Agent X overview
What is HGS Agent X?
HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. It also enables organizations to maximize their productivity based on the flexible work option preferred by their employees.
HGS Contact Center AI enables businesses to ramp up ROI by:
- Reducing Average Handling Time (AHT) with conversational AI and intelligent workflows
- Increasing operational efficiencies with contact center automation solutions
- Speeding up agent onboarding and self-learning with smart collaboration tools
- Providing agents with real-time customer insights to enrich customer interactions
- Empowering contact center with Automatic Call Distribution (ACD) systems
- Enhancing contact center performance with Interactive Voice Response (IVR) solutions
Speed up your decision-making processes and operational efficiencies by deploying a Single Pane of Glass (SPoG) for your contact center ecosystem.
Schedule a free consultation to learn more.
Key benefits of using HGS Agent X
2. Helps move client expenditure from CapEx model to OpEx model via pay per use pricing model.
3. Enables agents upsell & cross-sell by using real-time agent assist to prompt personalized sales messages to customers.
4. Provides deep AI-powered insights into various metrics to help drive operational efficiencies.
5. Helps reduce attrition by tracking agent fatigue via real-time AI sentiment analysis, enabling timely coaching.
6. Reduces agent onboarding time with intelligent automation, agent assist and smart KB.
7. Delivers personalized experiences during agent interaction leveraging Segment CDP.
8. Enables contact center transformation via increased customer self-service and improved agent experience.
9. Delivers the right agent co-pilot capabilities using strong knowledge base and ongoing AI learning.
Starting price
per month
Alternatives
with better value for money
HGS Agent X’s user interface
HGS Agent X reviews
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HGS Agent X alternatives
HGS Agent X
Starting from
119
/user
Per month
Aircall
Starting from
40
Per month
Avochato
Starting from
1
Per month
Salesforce Service Cloud
Starting from
25
Per month
HGS Agent X pricing
Value for money rating:
Starting from
119
/user
Per month
User opinions about HGS Agent X price and value
Value for money rating:
HGS Agent X support options
Typical customers
Platforms supported
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HGS Agent X FAQs
HGS Agent X has the following pricing plans:
Starting from: $119.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of HGS Agent X?
HGS Agent X has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Q. What languages does HGS Agent X support?
HGS Agent X supports the following languages:
English
Q. Does HGS Agent X offer an API?
No, HGS Agent X does not have an API available.
Q. What level of support does HGS Agent X offer?
HGS Agent X offers the following support options:
Email/Help Desk, Phone Support