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HGS Agent X
Contact Center AI
Last updated: September 2026
HGS Agent X Alternatives & Competitors (2026)
Top 4 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Zoho Desk
Cloud-based help desk for all business sizes
Value for money
Starting price
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
CloudTalk
Cloud-based call center software for sales and support teams
Value for money
Starting price
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Salesforce Service Cloud
AI powered customer service management platform
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
JustCall
Cloud-based AI communication platform for sales teams
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Aircall
Cloud-based phone & AI comms for SMB & mid-market
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.8/5
Top Features
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Dashboard
N/A
Value for money
Starting price
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Alerts/Notifications
4.7/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.3/5
Access Controls/Permissions
3/5
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Value for money
Starting price
Functionality
2-Way Messaging
5/5
Agent Interface
5/5
Alerts/Notifications
4.8/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Agent Interface
5/5
Alerts/Notifications
5/5
Top Features
Collaboration Tools
N/A
Dashboard
N/A
IVR
N/A
Value for money
No pricing info
Starting price
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
No pricing info
Starting price
Functionality
Activity Tracking
5/5
AI Copilot
5/5
Alerts/Escalation
3.9/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Alerts/Escalation
4.3/5
A/B Testing
N/A
Access Controls/Permissions
N/A
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Automatic Call Distribution
5/5
Alerts/Notifications
4/5
Access Controls/Permissions
N/A
Top Features
Collaboration Tools
N/A
Dashboard
N/A
IVR
N/A